Terrible customer treatment :(

I am going to attach a couple short emails, bear with me.

1) Dear Steve,

Due to a management decision your account has been excluded from redeeming coupons.

Kind regards,

Finance Department

2) Why?

3) Dear Steve,

The decision was made by management and unfortunately, I do not have further insight into this matter. The decision can be reviewed at a later date, but for now the exclusion remains.

However, this situation has many benefits for you. It means that your deposits are no longer tied to any requirements of bonuses, like restrictions of games or a playthrough. In your case any winnings that you make you can immediately submit a request to withdraw.

Thank you for being a valued customer and we look forward to a continued relationship.

Kind regards,

Finance Department

4) I have deposited thousands with your casino Ben.

I have withdrawn very little relative to the amount I have put in.

I have always followed the rules of the coupon offers.

I am being penalized for something and I don't have any idea why.

I have referred several people to your site, some deposit far less than I and they still receive the benefit of your coupons. The only difference is that I have withdrawn some cash, most of them have not.

I have been loyal to you, it doesn't seem to go both ways.

I did not get a reply to my last email.

I always leave more than enough $ in my account o cover the playthrough amount.

After they approved my last withdrawal I was going to play the cash balance in my account and the comps I had built up.

Both balances had been removed from my account.

I have never had this happen with Club World Casinos and I am amazed it happened with Begado.

It takes almost a month to get your winnings from this casino and if you do win, they blackball you.

I guess the bottom line is ... go ahead and play at Begado, just don't withdraw any winnings if you want to continue to be eligible for the promotions they advertise.