Mark all as read

Settings

Notifications
Casino Complaints

Begado Casino dont pay me


hello

im a player from romania and i used a freespin code and i won 290 $ after i make the playthrow

i spoke to support and they say me that romania is not allowed ti play

and they close my account

please help!!!

Disputed Casino Begado Casino

Discussion

User name

Hi,

sadly this cant be done. Please read the terms and conditions:

“Please note Begado Casino Does Not allow players from the following countries to participate in our free promotions: Jordan, Romania, Ukraine, Turkey and Israel.”

This is specified on point number 24.

I'm sorry :(

User name loyalty-level-2

if you want to open a account on begado casino they say that romania players are welcome

why they close my account after i spoke to support asking for help in widrawal problem?

i want reopened my account

thanks

User name

Hi oldsarpe,

Romania is in effect a restricted country for the casino. So there's not much I can do about it. The casino doesn't offer its services there.

Did you do any deposits?

Thanks

User name loyalty-level-2

oldsarpe is my username

Begado Casino Complaint Stats

Resolved 9 / 29
Avg. Amount $325
Avg. Complaint Duration 14 days
Avg. Response Time 2 days

Begado Casino Complaints

See all complaints for this casino
Trying to steal legitimate winnings!
I won 920$ at begado in august of last year, I won it on a deposit not a free chip. in September I get an email from their finance department saying this Dear ____ I would like to inform you that as per our decision as Finance Department your last withdrawal request was denied and the requested funds were reimbursed to your playable balance as we are reviewing your account. This process might take up to 90 business days. As soon as we have any updates regarding your account we will inform you via email. We are sorry for the inconvenience. Sincerely, Benjamin Collins Finance Department so fine I wait and wait , talk to live chat ,and wait some more. live chat says they cant help since its a decision by the finance department so I should email then.. I have emailed them at least 500 times with no response, then on march 11 of this year I finally get an email from them saying Dear _____ Please kindly note that we could not approve your last withdrawal request since your activity in our casino recently has drastically decreased. In order to withdraw further winnings you should play more in our casino. We apologize for the inconvenience. In case you have further questions or concerns please feel free to contact us or visit our website to check our Terms and Conditions by clicking here. Best regards, Benjamin Collins Finance Department so now they want me to deposit more so I can withdraw the money that I already have in my account for the last 7 months. but here is the kicker they, wont even tell me how much more I need to deposit to be able to withdraw what I already won. I have been online gaming for years, this is by far the worst casino I have ever played at.
Status solved Resolved
$920