Hello askgamblers readers and players,
I have a complaint of BEGADO CASINO for not paying my winnings of Only $244, Last week
I saw this $50 no deposit bonus here and I register and claim the ndb, i played and I was
lucky to finished the wagering requirement, then I ask the chat that how can I withraw my winnings and said you just complete the faxback form and send the identity docs, after
five days the approval, I send all the requirements then after 5 days, today, they close my
account the reason is security reason they say. WHAT KIND OF CASINO IS THIS? AFTER
THEY GAVE THE BONUS AND WHEN YOU WON THEY WILL CLOSE YOUR ACCOUNT
FOR SECURITY REASON? AVOID THIS CASINO AND DON'T PLAY TO THIS BEGADO CASINO THIS IS A ROUGUE FLY BY NIGHT CASINO ALL THEY WANT ONLY IS YOUR HARD EARN MONEY AND AFTER THAT THEY WILL NOT PAY YOU. Below is the transcript
of our chat:
Please wait for a site operator to respond.
You are now chatting with 'Erica'
Erica: Welcome to Begado! This is Erica. Can you provide me with your User Name and how may I assist you?
you: I want to know why i cannot log in? my username is tylermella
Erica: hello Priscila
Erica: unfortunately your account has been closed due to security reasons
you: why did you close? I have my faxback form for approval so that I can withraw my winnings
Erica: Just a moment please.
Erica: this is a decision of our higher management and unfortunately I don't have further access to the reason
you: Is all of the players win from a bonus you did not pay for that? what kind of casino are you? are you a legitimate casino or fly by night only?
you: you gave the no deposit bonus and I rollover the bonus, then you close my account?
Erica: I can assure you that we are a legit casino and our payout is one of the highest among the online casinos
you: for what reason you close my account? they said 5 days approval for faxback form now is the 5 days
Erica: this was the decision of the higher management and they didn't share with me the reason
Erica: you can send an email to [email protected] and I can forward it to them with your complaint
you: and now is that all for my winnings? how can I play again and deposit if that always the reason
Erica: I am really sorry, but you can't play and deposit in this casino
you: now i will not deposit, this casino have so may complaint, look at ask gamblers website all on payout, so now I know its true
Erica: I can assure you that we have a lots of happy winners here who love our amazing range of slot games, it's really a pity that we can't have you on site
Erica: can I assist you in anything else?
you: so how's my winning on my account can I withraw that?
Erica: your account is closed and your faxback wasn't approved, so we can't send you the winnings
you: why my faxback wast approve, I have my neteller account
Erica: unfortunately I don't have any access to this kind of information
you: ok I will escalate this to ask gambler's website so that all players will avvoid your casino of not paying the player
Erica: that wouldn't be true, because we're paying to our winners if they're met the requirements and passed our verification process