Ag Awards

Begado Casino - bad Service

Complaint Info
Disputed casino Begado Casino
Reason Delayed payment
Posted on May 16, 2014

I gambled on Begado website casino. They had no trouble taking my money quickly. I won over $18,000 in qualified money over and above the bonus playdown. Try to get it..........H­a..Su­bmitted all the paperwork they required. 4 days later I get an email stating I need to send an ACH #. It is the same as the other number I gave them and I email back immediately. It took 3 days of calling and emailing to get my request posted and the right to withdraw approved. I can not make more than one $3,000 withdrawal request even though the website states you just make multiple requests for large winnings.

Here is what the Begado website says:

This first-time verification takes up to 5 business days to complete and you will receive a notification email once we have verified your account. In the event that you do not receive notification within this timeframe, please contact Begado customer support.

Request a Withdrawal (For verified accounts):

Players who have verified their accounts can request a withdrawal directly from the cashier in Begado’s software. Click on the “Withdraw” tab in the cashier and follow the onscreen instructions. Withdrawals requests are reviewed and answered within 5-10 business days. Total time to complete a withdrawal will vary based upon your chosen withdrawal method.

Additional Withdrawal Terms:

•Begado requires that a minimum withdrawal of $100.

•Winnings can be cashed out at a maximum of $3,000 per withdrawal request.

•Where the winnings exceed this maximum, players simply need to submit multiple withdrawal requests.

•Bank accounts must be open for international transactions to prevent any delay in receiving withdrawals.

When I call on the phone the person directs me to this information. She asks me to read what it wasy about a maximum of $3,000 per withdrawal request. I ask her 6 times to read the next line. I state I wish to submit multiple withdrawal requests. She says well we are going to change what the website says. I ask to speak with her supervisor. She informs me they will call me. I receive no phone call. What a terrible experience this is.

You need to inform people on Askgamblers . com about the ridiculous practices of this casinos. Perhaps it might move these casinos to have better business practices.

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