Slots of Vegas Casino - My bank will not honor their withdrawal check

posted on January 10, 2016.

I waited the long wait from slots of vegas for my withdrawl check wel my bank wont take it because its not u.s and i read on there website that they can complete withdrawls via neteller and lady on chat tells me no it says on sov sight they do so im stuck with this check i cant do nothing with and told them over and over with no response dont think its fair they take my money but will not give me a valid way to collect my winnings now i dont get response when i contact them i was told i cant cash the check i cant third party deposit only deposit in my account well my account wont take the check

posted on January 15, 2016.

Hi marcos75,

I'm sorry for the difficulty you're having, but I can assure you the check you've received is absolutely legit. Unfortunately, smaller banks and credit unions may not be experienced in dealing with Canadian checks, but hopefully the information I'm about to give you may help a bit.

All checks have a routing number on it, different countries have different systems, Canadian checks have a combination of a 3 and 5 digit number as their identifier. In other words, Canadian routing numbers are different from those in the United States. They contain a DASH (-) and 8-digits. In the U.S. the routing number always contains 9, and never has a dash.

Sometimes a bank's staff will have no idea of this or the bank simply will not accept international checks. I would first suggest speaking with your bank manager. If the manager is unable to accommodate you with this, the next best scenario would be to open a bank account at a larger bank (i.e., Bank of America, Citibank, Chase, etc.). A larger bank such as these receive foreign checks on a regular basis. Smaller banks and Credit Unions would not be recommended.

Beyond this, if you are not able to deposit the check, we can sort out another solution, however, before we can do this, it would require a stop payment be made on the check. This is a costly proposition, so I would recommend the steps I've mentioned above, before going this route.

All the best,


posted on January 15, 2016.

Opened a chase account they were able to take the deposit on the check cost 35 dollars but yes they took it

posted on January 15, 2016.


Did you manage to cash a check, is this complaint resolved? Thank you.

posted on January 15, 2016.

Yes after opening a chase account they did honor the check thank you

posted on January 15, 2016.

Yes this complaint is resolved

posted on January 16, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.