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Sin Spins Casino - Giving me a hard time withdrawing my winnings


Complaint Info

Disputed casino

Sin Spins Casino


£ 5000

Eddio30 United Kingdom Message
Posted on December 21, 2016

I have for the past few weeks been trying to withdraw my winning from sinspins casino, however everytime I attempted to process the withdrawal via bank transfer I am informed to cancel this and process it through card withdrawal. I have send them all the requested documents with an additional letter proving that I no longer have a bank card and that is why I have to process this via bank transfer, however they just send me the same thing cancel the withdrawal and process through card. I cannot contact them Via phone and they only email me a maximum of once a day I am completely lost with what to do

Edward < surname removed >

Posted on December 24, 2016

Dear @Eddio30,

Please let us know if there's some update on your issue.

Posted on December 29, 2016

The complaint has been reopened as per Sin Spins Casino request and AskGamblers Complaints Team would like to give this case one more try and help both parties involved to reach a satisfactory resolution.

Posted on December 29, 2016

Dear Edward,

We have checked the issue and see that you made a withdrawal request and documents were requested for verification. Since you first requested the withdrawal via Bank Transfer we advised you to re-request the full amount on the credit card registered on the account.

Furthermore, we are happy to inform you that your Sin Spins withdrawal has been already paid (via Bank transfer as per your request).

We also sent you an e-mail with the confirmation that your withdrawal had been approved.

We apologize for any inconvenience this has caused, therefore, we have added a small compensation bonus, as a Good Will gesture, to your account.

Should you have any questions or concerns feel free to contact us anytime, we will be more than happy to help you.

Best regards,
Sin Spins Team

Posted on January 1, 2017

Dear @Eddio30,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.