Complaint #128 b-Bets Casino

Unfairly confiscate withdrawal

By Shujath K.

6 years ago

Hello Ask Gambler Team,

On 21st Jan i deposit 20 euros in B-bet and claim welcome casino bonus.

And i played and lost it.
Then they credit me free spins welcome bonus spins then i played and win 20 euros after wagering.

Then i want to withdraw now this 20 euros.

Then i went in withdraw section when i click on withdraw i see not a single payment option just showing my profile..

I was deposit my neteller.

Then i chat with one agent. Her name is elektrina. She is sooooo rude... she told me each country has their own payment options.

I told her that i cant see any single payment options. Its total blank.

Then she told me that you have to withdraw by bank because its for security reason..

I told her than if i deposit by neteller then i should have to withdraw by neteller too because all casino terms is which deposit method you used then same it will be for withdrawal also.

Ok also i cant see bank withdraw option.
.
When i ask to her i cant see bank withdraw option also she close the chat on mybm face and become offline.

I played in 1000s of casino never ever seen such a worst casino....

They have worst terms.
If i cant do withdraw by neteller then why they let me deposit by neteller.

They want to take money only.
They dont want to give winning money.

They confisticate the money.

I request to askgambler team kindly help me about this.

Its small amount i dont care but this conditions of their terms will be effect on soo many peoples. For me its small amount even if they confisticate unfairly its ok to me. If someone win big amount after that this casino cancel their withdraw then it will be very depressive.

And if askgambler team need any evidence i can provide them by email. Plz mail me if you need any evidence. I cant share here...

Thanks

Disputed Casino b-Bets Casino

Reason Declined payment

Amount €20

Discussion

AskGamblers

• Support Team

6 years ago

Dear @kshujath,

Please make sure to update your ongoing complaint and inform AskGamblers Complaints Team whether you have canceled your withdrawal and played off your funds? Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Rejected upon player's inactivity and it will be closed accordingly.

Thank you for your cooperation.

kshujath

• India • 21 reviews

6 years ago

Dear,

I am not agree with this terms.

I want refund.

Thanks

b-Bets Casino

• Representative

6 years ago

Dear Player,

Please be informed that you can request the list with the documents needed for verification from our Customer support or you can simply let us know here and we shall email it to you.

We are sorry to find out that you cannot withdraw via bank transfer in your country, however the casino cannot be held accountable for the legislation of the country you are resident of as per term:
187. Players are advised to comply with applicable legislation in the jurisdiction in which they are domiciled and/or resident. B-Bets accepts no responsibility for any action taken by any authority against any Player.
( https://www.b-bets.com/en/terms )

Additionally, the Neteller withdraw option can be set as preference only after the KYC is completed.

This is due to the reason that we are obliged by law to confirm every player and player’s data before paying out.

Our Customer Support is available via Live chat and email to clarify any and every question you have regarding our services and Terms and Conditions.

We have checked once again the communication with our Customer support and could not find any signs of impolite behavior.

Based on the information we have and the fact you have already spent your funds, we see no ground for a refund.

Sincerely,
B-bets Management team

kshujath

• India • 21 reviews

6 years ago

Dear,

I cannot withdraw by bank account because indian bank doesnt allow casino money.

Now tell me how can i verify the account

And if u want kyc then i will sent u bank statement as proof

And you are telling that I did not request cashout because i couldnt see any option of whithdraw thats why i didnot request.

And i lost also money because you peoples are not letting me withdraw.

If you cant enable the neteller withdraw option then refund my money of 20 euro which i deposit. By same.

Your terms are not clear ... you should have to change your terms and conditions.

Now i want my refund.... because it was useless to play in your casino because there is no neteller withdraw option. For deposit neteller is available for withdraw not available... why such hypocrisy.....

And about your customer service chat i have screenshot.... your customer service is rude. You need to teach them how to behave with customers..

Plz askgambler team help me to get my refund...

Thanks

b-Bets Casino Complaint Stats

Resolved 92 / 102

Avg. Amount $1,529

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

b-Bets Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 84 out of 94 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

b-Bets Casino Complaints

See all complaints for this casino

My withdrawals was declined from 180 to 50e with two different bonuses

I deposited 50€ and wagered 2000€, and was withdrawing 140.80€, when I got a free 5€ bonus. With this 5€, I won 41,12€ after wager. Since my previous withdrawal was pending, I wasn't allowed to do another, so I decided to cancel the previous one and withdraw altogether, as my KYC was still pending.

Now that everything is clear, they state that I can withdraw max 10x bonus, which is 50€, even though clearly 140.8 were won from a 50€ deposit bonus.

What a joke.

Unresolved

€182

4 months delayed payments and no communication

Made withdrawal request 9.7.2025 for 1386e.
Got paid 693e

Quote from support:
I hope this email finds you well.

You have recently requested a withdrawal from us.

I would like to inform you that your withdrawal has been accepted, and in accordance with our Terms and Conditions the withdrawal has been split up in instalments.

The first instalment of €693 is on its way to your bank account and should arrive within 2 business days, depending on the speed of your bank. The second instalment shall be done around the 11th of August.

Let us know if you have more questions, we are happy to help you!

END OF QUOTE:

I received first and only payment around 12th of august.
After that i've sent 8-9 support requests/emails regarding situation. They just keep repeating QUOTE:

Thank you for your message.

Kindly be informed that I have not yet recieved any updates regarding this. I have raised the issue to our higher management and hopefully we will resolve this matter soon.

Thank you for your patience.

Let us know if you have more questions, we are happy to help you!

END OF QUOTE.

My last reply from them is from 7th of october, my last email to them was 2th of november where i was querying situation and asking for channels to make a complaint, 0 reply.

Im still missing half of my payments.

Unresolved

€693

They are delaying everything

I won amount of 1400€ over a week ago. I did a withdrawal and they asked same day my bank statement. I delivered it instantly in same day. In a 7 days they havent answered my questions about the situation of my withdrawal. They dont answer my emails or anything.

Even the kyc things arent working on their site. You cant send them files they want to kyc. You can send them only with email. I sent them over a week ago, and they said that they got it and are working on it but after that they wasnt answering anymore. Last message was sent for me 5 days ago, and they said that they wil give me some updates next day, but still nothing. I send them questions every day but they just dont answer.

Please help

Unresolved

€1,400

Missed withdrawals

Hi.

I would like to report an online casino called b-bets ( https://mobile.b-bets.com/fi/login ).

They have not paid me €1600 in withdrawals despite their promises(b-bets_a64ca73b-5e14-4629-94bb-f1875881ac9e), and they are not even answering me anymore.

In the screenshots of the messages, you can see how they claim that the withdrawals were sent from them weeks ago, but nothing shows up in my account. Only the first installment (€800) has come to me, but they have not paid the remaining €1600.

The dates are visible in the screenshots. In the latest email, there is a screenshot of Finnish text, which has been translated back into English with Google Translate, because I could not translate it to its original form. It is also interesting that at first they said that the withdrawal due on the second day of the month had already been sent, and when I asked about it again 1-2 days later, they said that the withdrawal is still being checked. Will I ever get my money (€1600) from them?

I was unable to attach screenshots of the messages when I asked about withdrawals. Can you please request them from me via email: [email protected]

Unresolved

€1,600

Delayed payment of 1700

Hi,

My withdrawal was approved on 19.9.24. I still haven't received the money(( 1700.00 EUR Withdrawal 19-09-2024 01:54:53 66eb846ddc7360.59148506 Approved Casino )). I have been playing at this casino about 3 years and the account has been verified.I have made successful withdrawals in the past, sometimes the payment has come in a couple of days and sometimes it has taken longer.

Resolved

€1,700

Bbets delayed withdrawal

I was promised my withdrawal within 1-2 days, it has now been 10 days and the money is still yet to reach my bank account.

Here is their response from a week ago: Dear < first name removed >

Thank you for contacting us.

Your payout of $319.08 was processed on July 22, 2024. If it has not yet arrived, please note that there may be slight delays due to varying processing times with financial institutions.

Rest assured, our team is actively monitoring the situation to ensure it reaches you as soon as possible.

We appreciate your patience and understanding.

Let us know if you have more questions, we are happy to help you!

Sincerely,

Daemon

b-Bets Player Support

b-Bets

Unresolved

$319

Closed my account and stole my winning

I played at b-bets casino, I was lucky to win 5800 euros. I ordered payment for 5000 euros and waited about two weeks, a few days ago I found out that my account is blocked and my winnings confiscated. I played only slot games, I did not violate the rules of the casino, I believe that the casino blocked my account for no reason. I can't access my account, so I have only screenshots of correspondence with casino support. Please help to resolve my issue.

Resolved

My withdrawal is delayed for a month

I did my withdrawal one month ago and still waiting for it.

I send all verification documents and everything they ask for.

When I am asking schedule for my withdrawal, they can just say they appreciate my patience. They promised that they handle withdrawals in 48 hours and now it is one month late and no one there can say any date when I can expect to get that done.

Unresolved

€5,000

Delay of the 550 EUR withdrawal by b-Bets

I have played at B-bets Casino. and deposited a total of 3000€. I made many bets and then I decided to withdraw my money.

I got my account verified a long time ago and I successfully withdrew 450€. After this, I requested a €550 withdrawal more than a month ago, but my withdrawal has still not been processed. Naturally, I cannot make new requests.

I have sent e-mail many times and I always get the same kind of answers with different words, like:

- "Thank you for your patience! We're sure you'll get some good news soon. Our department is working hard on your withdrawal.."

I have many times asked the reason or what is the problem but they have not said anything. I haven't played with bonus money at all.

Unresolved

€550

Waiting two weeks for two payments

Hello, I’m writing this complaint because I had enough of this casino payment system.

I’ve been a client for 4 years, lost a lot of money here and it’s always like this when I request a payment.

It takes weeks to be paid, they lie and you will have a feeling that they have no money to pay.

Again this month I had 2 payments processed 2 weeks ago and I wasn’t paid yet.

Had confirmation that I would receive it on Monday last week, then Wednesday, and then today. Still nothing.

I don’t know how can they have a casino running this way

Resolved

€1,150