Ag Awards

Atlantis Gold Casino - Withdrawal delayed?!

Complaint Info
Disputed casino Atlantis Gold Casino
Reason Delayed payment
Posted on June 14, 2015

I have been trying to get a withdrawal since the beginning of December 2013, I have copies of the numerous emails sent back and forth between the accounting dept and myself. I have sent over the requested documents and now I am being told that a processor if reviewing it that has been for 3 days, when I call customer service they tell me it will be elevated, but I don't see , I just want my two withdrawal which at one time was a good sum of money, but waiting for them I have put some back in , they have no problem taking my money when I make it deposit, they are making it a very difficult situation, any help in resolving this would be greatly appreciated

Posted on June 6, 2015

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.

We have been informed by the casino management that your payment was processed, but you reverse your withdrawals. Please confirm.

Posted on June 10, 2015

Dear @zambuca,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on June 14, 2015

Based on evidence that we received from casino management, we can confirm that player was fully paid. We consider this complaint resolved and officially closed.

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