Ag Awards

Atlantis Gold Casino - Not Processing Payouts

Complaint Info
Disputed casino Atlantis Gold Casino
Reason Delayed payment
Amount $ 150
Posted on June 14, 2015

Atlantis Gold Casino didn't pay !!! I have withdrawal request one month ago. I sent all documents requested , and nothing so far. I wanted Neteller withdrawal, but from support told me there they have a problem with the Neteller withdrawals. So i give them my Moneybookers details , and nothing ... silence from them. Is there anyone out there who knows how to resolve this issue.

Posted on August 8, 2013


I've been advised by our accounts team that they will be in touch with you personally to discuss with you this issue. They will be in touch with you within the next 24-48 hrs.

Should you not hear from them, please let me know and I'll follow them up for you.



Posted on June 6, 2015

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.

We have been informed by the casino management that your payment was successfully processed. Please confirm.

Posted on June 10, 2015

It's a nice practice to confirm if your complaint is resolved or not, thank you.

Posted on June 14, 2015

Based on evidence that we received from casino management, we can confirm that player was fully paid. We consider this complaint resolved and officially closed.

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