Ag Awards

Atlanstis Gold Casino - Withdrawal

Complaint Info
Disputed casino Atlantis Gold Casino
Reason Delayed payment
Amount $ 782
Posted on June 14, 2015

Submitted a withdrawal request a week ago and it is still pending. Have asked for an explanation, but no explanation as yet. I have withdrawn before and it has only taken a couple of days. I wasn't playing with any bonus money - it was a straight up deposit. Just want to know what is taking so long? I like to play this casino because withdrawals are usually fairly quick and straightforward. This time though I am very disappointed.

Posted on October 14, 2013

I have received a reply from Atlantis Gold. They said the delay was due to a 'velocity limitation'. I think I understand this but it might. Be a good idea to explain this rule to others so there is less cause for misunderstanding of some slow withdrawals.

Posted on June 6, 2015

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.

We have been informed by the casino management that your payment was successfully processed. Please confirm.

Posted on June 10, 2015

It's a nice practice to confirm if your complaint is resolved or not, thank you.

Posted on June 14, 2015

Based on evidence that we received from casino management, we can confirm that player was fully paid. We consider this complaint resolved and officially closed.

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