Complaint #32 Argo Casino

Want more money before I can make a withdrawal

By Cam S.

6 years ago

Hello, I'll try to keep this as short as possible but I want to clearly label all the facts.
On the 24th of December I deposited 20(euros) from my master)card*1668 onto Argo. This is currently the only (master)card I have currently thats been used before to make a deposit on Argo.
I got my balance up to 400(euros) and promptly made a withdrawal.

I quickly asked support how to make this faster for everyone and a pain free kinda of process (for all parties) I was then told to upload pictures of the last 3 bankcards I had deposited with 2 of which I no longer have. (lost/,misplaced/stolen)

Argo wanted pictures of all 3, front, back, & singed.
Dating all the way back to May this year. (2019)
I instantly sent them.
After that I did ask multiple times if there was anything else they needed from me (Id, pics etc) or needed to know from me, and I was repeatably told no.

I was then advised that there was a technical issue with MY card, and the casino asked me to put more money on before I could make a withdrawal?

The last update is as of today (30.12.19) my winnings stand at 945(euros) I have made 1 withdrawal of 500 (euros) (as they requested) leaving 445(euros) on there.
I will include the last transcript I have from today (30.12.19) From my standpoint so far this casino seems fraudulent. I'm yet to receive $1 from Argo.

anything marked out in the transcript below is due to private or personal financial info etc

Disputed Casino Argo Casino

Reason Delayed payment

Amount €500

Discussion

AskGamblers

• Support Team

6 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Camjet97

• Victoria

6 years ago

Dear askgamblers
Im very grateful for the support, and for generally having my back.
Issue is resolved, my payment's were received, thank you ArgoCasino.

AskGamblers

• Support Team

6 years ago

Dear @Camjet97,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Argo Casino

• Representative

6 years ago

Dear CAMJET97,

MasterCard 5217*** was used for transaction on May 4th, 2019. The MasterCard 5217*** has been verified in 2019 and the name on card is the same as on profile page. You may find the details on the transaction in question under Transaction History of Your account and using filters. Previously we have tried to process the withdrawals to the card(s) with CFT option that you used for deposits. We do not have any intention to delay the withdrawals and tried to process withdrawals to the payment methods convenient for you, though in this case the withdrawals are possible to Suncorp Bank cards. Our Financial Department has been processed 2 of 3 payments to this moment. The remaining transaction will be processed as soon as possible. Thank you for your patience and understanding in this matter.

Best regards,
ArgoCasino

Argo Casino Complaint Stats

Resolved 42 / 48

Avg. Amount $1,987

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Argo Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 39 out of 45 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

Argo Casino Complaints

See all complaints for this casino

Not paid since April 18th

Not paid since April 18th. Chat is rarely answered. Standard answers, wait, we will pay soon. I've been waiting for almost 2 months now.

There are 3 requests for withdrawal, for different withdrawal options. None were paid. Should be in the amount of about $ 200 in equivalent. But replenishment is accepted as before.

Looks like they've become a scam.

Unresolved

руб.11,962

Does not pay out and keeps saying to wait

Won 100€ with betting and got a limit on every match with max. 1€ placeable bet so I decided to withdraw because there was no reason to bet with 1€. I deposited via bank card and they refused to pay out to bank card. They told me to choose another option. I chose Neteller but it didn't work so they told me to choose another option so I chose cryptocurrency. I'm waiting for my cryptocurrency withdrawal for 24 days. They keep saying to wait.

Unresolved

€148

Delayed payment from the casino

Hello,

I have an issue with Argo Casino.

I requested a withdraw got the confirmation letter

"Dear danil,

You have requested a withdrawal in amount of 250 eur via Neteller. All withdrawal requests will be processed in accordance with terms and conditions."

They terms says up to 24-48h but my request has not been sent yet, the live chat has to be open 24/7 but its down and on my email they just say wait no timeframes given. My account fully verified, I'm veteran online gambler with 10-15 years experience. its been 4 days sence i request the withdraw please help.

Unresolved

€250

Waiting 41 days on my withdrawal

I made withdrawl at 11.01.2022. It was just 163 euro (all my money left in this bookie).

Didn`t get it till today, everytime they say on the chat : "Your requests are in the queue for processing ."

It is not funny joke. More than 40 days it is not acceptable time of money withdrawl in today industry.

I want all my money back, then I will never go on their site anymore

Unresolved

€163

35 days delay on 709 euro withdrawal

I requested 2 withdrawals (399 and 310 euro) to my card on 17 january and they are still pending. Actually date of withdrawal for 999 euro was 29 december 2021 but casino asked by e-mail to split it into pieces and 290 euro of that sum were paid, living 709 euro. Same issue as in other complaints with this casino, I'd like to receive my money in reasonable time (T&C of argocasino say it should take 48 hours not 2 months).

Unresolved

€709

Not paying my winnings

I am waiting since 29.11.2021 on the 250 withdrawal.

There is 2nd time when I am making a complaint here.

More than one year ago they finally pay me after more than a month of waiting.

Unfortunately, because I am from Poland and there are not many companies which accept players from my country I came back to them something like 2 months ago. They paid me finally last time yes?

The last time they were telling me that they are implementing a new fast payout system for cryptocurrency ... I finally get money via bitcoin so I thought that they finished it.

Now I am waiting one month on bitcoin withdrawal (my account is 100% verified and my BTC address also).

The Support team gave me answers like this after this time "Department is doing everything possible to complete the processing of your request." :D

Department is doing everything possible to complete 250 euro but they are failed for now.

Be careful of Argo Casino, they are not trustworthy. Hope it will be solved finally soon

Resolved

€250

I have withdrawals pending for half month

At the moment Argo is not paying at all. My withdrawal request has been unchanged for more than 15 days. In the live chat, they congratulate you on your winnings, they say that information was once again transferred to the financial department about your request to pay out the winnings, but after that nothing happens.
A few days pass, you write to the live chat again, and they write to you all the same again. Every time they only say to wait for payment, but nothing changes.
Piastrix 130.00 eur 01-11-2021 04:24:00
Piastrix 100.00 eur 03-11-2021 06:17:01
Piastrix 60.00 eur 05-11-2021 05:17:23
Transcription of yesterday's live chat:
Thanks for waiting! There are some delays in processing withdrawal requests due to the large number of active requests. There is no intentional delay on our part. I have informed the Finance Department again about your application. Please do not worry, the withdrawal of funds will be processed, I also want to inform that users receive their winnings, we are doing our best for this. Please look forward to receiving funds.

And the same thing every time, with slight variations. And there are still no payments

Resolved

€290

Delayed payment since one month

I have withdrawals pending for almost one month. They say I’m in the queue and my withdrawals will be processed. I just want my money, I don’t trust this website anymore. It looks like a scam. I don’t know what’s going on with this website but I don’t recommend it. Also, I have some friends with the same problem, they send the same answer to everybody.

Unresolved

€1,500

Withdrawal not received

On September 8, I made a withdrawal of 4000 Ron at Argo Casino but I still haven't received any money. As you can see in the pictures I attached on September 25, the withdrawal is not processed yet because it can be dated.

The account is verified so it cannot be a problem.

I sent several emails to the support team but each time I answer the same without receiving concrete information.

Due to the casino's policies, I had to opt for bitcoin, so it can't be about the duration of the bank transfer.

Please help me.

Thank you in advance.

Resolved

RON4,000

Skrill withdrawal delay

My name is Anthony and I am from Greece. I requested a withdrawal of 330€ on 09th August using Skrill e-wallet which was previously used for my deposit and the money is still not processed to my account . As per terms and conditions of Argo casino withdrawal are processed within 24 hours. I understand some delay but now it’s already a week and everytime I contact live support i get the answer that financial department is very busy and that I shouldn’t worry I will receive the money. I am gambling in online casinos nearly 10 years and I never experienced such an issue before.
I hope you can give this matter your regards and assist me appropriately.

Resolved

€330