The Security Department made a complex verification of both accounts, yours and the duplicate one. Complex verification includes:
- Verification of technical information, including verification of logs, sessions on site, IP addresses and other technical information,
-Analysis of bets, specific markets and events, results, as well as time and interval of bets
-Checking the history of calls to Livechat, and other information related to the game account.
During the verification, the fact of using the same device for betting from different accounts has been confirmed. You, as well as your duplicate account, visited site from a dynamic IP address of one subnet, from the same device.
Besides that, our specialists have found coincidence in bets. All of them were made on the events of a certain specific market, at the same time and for the same result. Furthermore, bets on both of the accounts were made with a difference of 1-3 minutes, which also points on collusion.
Considering all the above mentioned data, your actions were identified by the Security Department as fraudulent, due to collusion and use of duplicate accounts, as a result of which your accounts were blocked and deposits were returned to the payment system from which they were committed.