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Cannot get my money back


5 years ago

I made my withdraw on (13-01-2021 10:03:26) its 71 days now. I try to connect them through Live chat but I only get copy paste answers all the time that they are experiencing high demand on withdraws, that ''financial team'' will proceed this withdraw in shortest time, that I need to wait a little longer etc.

Then I ask who I can contact to get some detail or exact info when I get my withdraw they told me that I can try to ask in support email what I do back to back a lot of times until I get answer that I need to contact about this for this issue in Live chat!

So it's complete nonsense no one gives me any answer why/when/if I get my money ever back, its 71 days now and they keep me bouncing with same answers and back and fourth from Live chat to email!

And yes my account is fully verified!

Disputed Casino Argo Casino
Amount €418

Discussion

User name

Dear @traktors777,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear TRAKTORS777,

The finance department has been processed your withdrawal request.

Best Regards,
ArgoCasino.
User name
Dear TRAKTORS777,

Since February, you refused to come to the chat without a VPN connection.
Your withdrawal request will be processed shortly.

Best Regards,
ArgoCasino.
User name loyalty-level-2
Ok i do that and result is the same as before no answer just a excuse that financial team is doing they best for more than 75 Days , proof in attached pictures !!!

Argo Casino Complaint Stats

Resolved 41 / 48
Avg. Amount $1,987
Avg. Complaint Duration 10 days
Avg. Response Time 2 days