Complaint #73 Argo Casino

Argo casino delaying payment for 8 months

By Andreas Karl Samuel R.

4 years ago

In 2019 I created my account at Argo casino and won a nice amount of 2100 euro. In the next months I tried withdrawing my winnings after I successfully verified my account, but I did not receive the payment. In 2020 the money sat in my account balance, from January 2021 I made several withdrawing attempts but the transaction always showed in my cashier with the status pending...My last withdrawal was made on 02.06.2021 and since then, the status is still pending. When I reach customer support they always are saying the same thing, that they have many transactions and that they made a new request on my part to the finance department. I think they have some kind of template for customers that request their winnings to be paid. Please help Askgamblers

Disputed Casino Argo Casino

Reason Delayed payment

Amount €2100

Discussion

rosandreas

• Finland

4 years ago

Hello again people , after receiving half of my winnings , 3 withdrawals of 350 each (1050 total) , my fourth withdrawal of 350 is still pending for over a month. On this ocasion i would like to remind Argocasino finance departament about my pending withdrawal.

AskGamblers

• Support Team

4 years ago

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

4 years ago

Dear @rosandreas,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Argo Casino

• Representative

4 years ago

Dear ASKGAMBLERS,

The next withdrawal request has been processed by the finance department.

Best Regards,
ArgoCasino.

Argo Casino Complaint Stats

Resolved 41 / 48

Avg. Amount $1,987

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Argo Casino Complaints

See all complaints for this casino

Not paid since April 18th

Not paid since April 18th. Chat is rarely answered. Standard answers, wait, we will pay soon. I've been waiting for almost 2 months now.

There are 3 requests for withdrawal, for different withdrawal options. None were paid. Should be in the amount of about $ 200 in equivalent. But replenishment is accepted as before.

Looks like they've become a scam.

Unresolved

руб.11,962

Does not pay out and keeps saying to wait

Won 100€ with betting and got a limit on every match with max. 1€ placeable bet so I decided to withdraw because there was no reason to bet with 1€. I deposited via bank card and they refused to pay out to bank card. They told me to choose another option. I chose Neteller but it didn't work so they told me to choose another option so I chose cryptocurrency. I'm waiting for my cryptocurrency withdrawal for 24 days. They keep saying to wait.

Unresolved

€148

Delayed payment from the casino

Hello,

I have an issue with Argo Casino.

I requested a withdraw got the confirmation letter

"Dear danil,

You have requested a withdrawal in amount of 250 eur via Neteller. All withdrawal requests will be processed in accordance with terms and conditions."

They terms says up to 24-48h but my request has not been sent yet, the live chat has to be open 24/7 but its down and on my email they just say wait no timeframes given. My account fully verified, I'm veteran online gambler with 10-15 years experience. its been 4 days sence i request the withdraw please help.

Unresolved

€250

Waiting 41 days on my withdrawal

I made withdrawl at 11.01.2022. It was just 163 euro (all my money left in this bookie).

Didn`t get it till today, everytime they say on the chat : "Your requests are in the queue for processing ."

It is not funny joke. More than 40 days it is not acceptable time of money withdrawl in today industry.

I want all my money back, then I will never go on their site anymore

Unresolved

€163

35 days delay on 709 euro withdrawal

I requested 2 withdrawals (399 and 310 euro) to my card on 17 january and they are still pending. Actually date of withdrawal for 999 euro was 29 december 2021 but casino asked by e-mail to split it into pieces and 290 euro of that sum were paid, living 709 euro. Same issue as in other complaints with this casino, I'd like to receive my money in reasonable time (T&C of argocasino say it should take 48 hours not 2 months).

Unresolved

€709

Not paying my winnings

I am waiting since 29.11.2021 on the 250 withdrawal.

There is 2nd time when I am making a complaint here.

More than one year ago they finally pay me after more than a month of waiting.

Unfortunately, because I am from Poland and there are not many companies which accept players from my country I came back to them something like 2 months ago. They paid me finally last time yes?

The last time they were telling me that they are implementing a new fast payout system for cryptocurrency ... I finally get money via bitcoin so I thought that they finished it.

Now I am waiting one month on bitcoin withdrawal (my account is 100% verified and my BTC address also).

The Support team gave me answers like this after this time "Department is doing everything possible to complete the processing of your request." :D

Department is doing everything possible to complete 250 euro but they are failed for now.

Be careful of Argo Casino, they are not trustworthy. Hope it will be solved finally soon

Resolved

€250

I have withdrawals pending for half month

At the moment Argo is not paying at all. My withdrawal request has been unchanged for more than 15 days. In the live chat, they congratulate you on your winnings, they say that information was once again transferred to the financial department about your request to pay out the winnings, but after that nothing happens.
A few days pass, you write to the live chat again, and they write to you all the same again. Every time they only say to wait for payment, but nothing changes.
Piastrix 130.00 eur 01-11-2021 04:24:00
Piastrix 100.00 eur 03-11-2021 06:17:01
Piastrix 60.00 eur 05-11-2021 05:17:23
Transcription of yesterday's live chat:
Thanks for waiting! There are some delays in processing withdrawal requests due to the large number of active requests. There is no intentional delay on our part. I have informed the Finance Department again about your application. Please do not worry, the withdrawal of funds will be processed, I also want to inform that users receive their winnings, we are doing our best for this. Please look forward to receiving funds.

And the same thing every time, with slight variations. And there are still no payments

Resolved

€290

Delayed payment since one month

I have withdrawals pending for almost one month. They say I’m in the queue and my withdrawals will be processed. I just want my money, I don’t trust this website anymore. It looks like a scam. I don’t know what’s going on with this website but I don’t recommend it. Also, I have some friends with the same problem, they send the same answer to everybody.

Unresolved

€1,500

Withdrawal not received

On September 8, I made a withdrawal of 4000 Ron at Argo Casino but I still haven't received any money. As you can see in the pictures I attached on September 25, the withdrawal is not processed yet because it can be dated.

The account is verified so it cannot be a problem.

I sent several emails to the support team but each time I answer the same without receiving concrete information.

Due to the casino's policies, I had to opt for bitcoin, so it can't be about the duration of the bank transfer.

Please help me.

Thank you in advance.

Resolved

RON4,000

Skrill withdrawal delay

My name is Anthony and I am from Greece. I requested a withdrawal of 330€ on 09th August using Skrill e-wallet which was previously used for my deposit and the money is still not processed to my account . As per terms and conditions of Argo casino withdrawal are processed within 24 hours. I understand some delay but now it’s already a week and everytime I contact live support i get the answer that financial department is very busy and that I shouldn’t worry I will receive the money. I am gambling in online casinos nearly 10 years and I never experienced such an issue before.
I hope you can give this matter your regards and assist me appropriately.

Resolved

€330