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17 days delay on 1000 eur withdrawal


5 years ago
I requested 1000 eur on 20 octobet 2020 to my visa card i used before to deposit and receive withdrawals, but my withdrawal still unprocessed making it 17 days of delay instead of 1-3 business days stated on site in T&C. Support is unhelpful and only say that request will be sent to relevant department to process withdrawal, but nothing happens. I'd like casino to speed up in payment and process it accordingly to withdrawal timeframes listed on casino site.
Disputed Casino Argo Casino
Amount €1000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Thanks to Askgamblers, received payment to my card today and case may be closed. However delaying payments seems to became not just occasional but usual practice (second time for me) and its not satisfying to start complaint to get paid everytime player (like me) managed to win something and requested cash out.
User name

Dear @elenanad,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear ELENANAD,

The financial department has been processed your withdrawal request. Thank you fo waiting.

Best Regards,
ArgoCasino.

Argo Casino Complaint Stats

Resolved 41 / 48
Avg. Amount $1,987
Avg. Complaint Duration 10 days
Avg. Response Time 2 days