I signed up to Casino Kings after going on their site on my mobile and reading through their terms and conditions (of which i will attach the screenshots of these, as i always screenshot these for the exact reason this is now happening). I took part in their welcome offer of a 100% bonus up to 200 GBP.
Their t&c's said no bets over 5% of the bonus received, so i went ahead and stuck with my normal 5GBP and lower spins. Whilst wagering, i went on live chat a few times to ask them if my wagering was complete, they told me each time how much i needed to do now after checking my last bets, not at any point did they tell me that the 5GBP spins i was doing were not allowed, which makes me believe that they changed their t&c's after i had completed the wagering on purpose.
I completed wagering and finished on an amount of 2609GBP. I then had an email, actually congratulating me on my winnings. I then made a withdrawal request, and it took them over 4 to 5 days before i even had a response, i then got an email saying my account was closed and my deposit had been returned to me as i had breached their terms and conditions of the bonus.
I then emailed them back, saying that i had screenshots etc, and didn't get a reply for at least 2-3 days, finally i got a response, with no answers to my questions a points, but just telling me exactly the same as what they already had in their previous email, they gave me an email address and said i need to email that address to raise a complaint, and it HAS to be done within 7 days of when my account had been closed. I emailed this address immediately, and it has now been well over a week and still i am yet to receive any form of response from them, hence me now raising this dispute with yourselves.
