Ag Awards

Silver Oak Casino - Another Delayed Payment

Complaint Info
Disputed casino Silver Oak Casino
Reason Delayed payment
Amount $ 2170
Posted on July 24, 2014

This is the second delayed payment I have had with Silver Oak Casino. My withdrawal of $2170 was approved on July 1st. It is now 13 business days later and NO payment. I chatted with a representative from the withdrawal department at Silver Oak Casino and they said my withdrawal was sent to the third party processor. Wow! That's great, however, in their terms and conditions it states 7-10 business days for withdrawal to be approved and your payment will be made within 7 business days. It is now 13 business days after the 1st and NO PAYMENT. My best guess will be a representative from Silver Oak will state rest assured you will be notified as soon as your payment is being delivered. I am not rest assured. All I want is to be paid in a timely fashion as stated in their terms and conditions and not be given excuses on why it is taking over a month to receive a payment.

Posted on July 24, 2014

Hi nortonious,

I checked into this and from FedEx tracking, I can see your payment was delivered just after you posted this. We sent you the tracking info last Friday, so I'm not certain if perhaps you did not see the email?

Anyhow, I'm just happy to know you've received the payment. Congrats on your winnings!


Posted on July 24, 2014

Thank you Tawni for the post and email. I did receive the check and your email. Thank you for following up.

Silver Oak Casino Complaints

  • 354 of 369 resolved
  • 2 days avg response
  • 4 weeks avg complaint life
  • 3,002 USD avg amount

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