Closed my account with $14,000 balance

Hello,

I opened an account with anonymous-casino on 21st of July and made a deposit of 0.45BTC. I managed to win and the same day I requested a withdrawal of 0.35BTC while still having 0.43BTC left on my account. On July 22nd I tried to log in to my account but it said your account is disabled. I wrote a message to anonymous-casino via their website as there is no information how to contact them any other way. They did not reply, so I sent one more email to make sure it reaches them. However, they did not reply to my second email as well. Please see the attached screenshot showing that my account is disabled. Can you Askgamblers please help me reach anonymous-casino? I cannot access my account and the only emails I have received from them were account verification to confirm the link after registration, the email confirmation with my deposit and the one where I had to confirm my cashout address. I have attached the proof for all of these emails.
Please help me as I have a feeling they will be ignoring me.

HI, on Dec 24th I was playing at a-c.bet, using an auto register account. Which means it's an anonymous account that is not registered to a name. I played, won up to 2btc. When I tried to withdraw my $, it said I need to wait for my deposit to be confirmed. So 1 hour later I tried to log back in and it said my account is disabled. This is ridiculous! I am confident that I did not break any of their terms. I've sent many emails to support but not even 1 response. The amount I was cashing out was 1.9 btc. Please help me resolve this.

Dear AskGamblers please read the other complaints filed against this casino by oyher people. All of these complaints are Uresolved! Well the exact same thing happened to me. Please help me recover my 3.6BTC that this Casino stole from me. After the theft of my money by Anoymous Casino they immediately disabled my account. With my account disabled I'm unable to access and send you my account history. You have my permission to access my account records if these thieves will give them too you. Good luck! I hope your able to get them to return my 3.6BTC they stole and help the other people who filed similar theft reports against Anoymous Casino. If you do a Google search on Anoymous Casino you will find even more complaints about this Casino that are not listed on AskGamblers. One question I have is why haven't you had any success resolving the other previous complaints filed against this Casino? The following are the true facts and information concerning my complaint. I'm unable to attach my Account Records because they immediately disabled my account after the theft on my 3.6BTC. 1. I'm a very experienced gambler and have played at numerous online casinos 2. I only played at this casino a few times. 3. I never accepted any bonuses from this casino 4. I had one withdrawal request for 1BTC processed in timely manner 5. That experience was the reason I made much larger deposits the next day 6. I won approximately 4.0 BTC playing slots 7. I made a second withdrawal request for 3.6 BTC and lost the other .4BTC 8. My second withdrawal request was not processed 9. I sent a number of emails that were never responded to. (No Online Support) 10. Finally I received this explanation from Victoria Mahe via email: "Dear player! I apologize for making you wait with an answer. At us now works on integration with bets on sports therefore delay are possible with withdrawal as all is automated. Do not worry, your payment will be processed. Once again apologies. Good Luck!" 10. Anonymous Casino Website in bold letters " INSTANT DEPOSITS AND CASHOUTS" not true in my case or others see complaints below and complaints on the internet about Anoymous Casino. 11. Sent them another email telling them to process my withdrawl immediately as promised and any further delay was unacceptable-no response 12. My 3.6BTC was stolen by Anonymous Casino. This is dishonest and unacceptable. 13. Account was disabled-no explanation given 14. Sent the following email to the CEO of SoftSwiss who partners with Anonymous Casino: Hi Sir, I'm writing you to see if you can help me recover 3.6BTC that was taken from my account at Anonymous Casino. They refused to pay my withdrawal request and disabled my account. Researching the internet I discovered that what has happened to me has happened to other people who have played at this casino. They are dishonest and won't pay people who have won a large sum and then disable their account. I know your associated with this casino and I hope you can get them to pay my withdrawal request for 3.6BTC. Also have them explain why my account was disabled. Your a very large company that provides software for Anonymous Casino and I know you won't tolerate this dishonest behaviour by one of your clients. Realize that Anonymous Casino management will probably lie to you if you try to get the facts to my complaint. If you fail to respond then I will conclude that your company does business with and allows dishonest casinos to use your software products. I hope that's not true. Please have Anonymous Casino return the 3.6BTC they stole from my account along with an apology and promise they will stop this dishonest behaviour. Sincerely, _______

January 26 I made a deposit of 0.15 Bitcoin. I got a bonus on your first deposit and play for a long time. When I looked on the wagering requirements, then my wagering was 1%. I canceled a bonus, as I realized that it would be difficult to make bets on more than 40 Bitcoin. After the abolition of bonuses game was good. I won almost 2 Bitcoin, but eventually lost and left the winnings in the amount of 0.75 Bitcoin and ordered a withdrawal. Hi. no payment 2 weeks. I ordered withdrawal 1/26/17, but never received it. Support service is not responding. The amount does not pay 0.75 Bitcoin, which is about $ 800 today!

January 27 I made 2 deposits. I did not play for a long time, the casino game is good. I won some money. I ordered the withdrawal 27.01 I wrote to tech support a few times, but received no response. The casino does not pay out, ignoring a support!!!!! Please pay me to win and give explanations with regards to ignoring support.

Good day, Found this casino on AskGamblers site. Casino looked promissing. Made some deposits and won a nice amount. But Strugling to withdraw wining for over the month now. At first I heard from support that this should take couple days as they are implementing Poker. But after that no emails or answers. Tryed numerous of different ways: huge amounts smaller amounts but most of them failed or I recalled them because of long time pending. Last my try is 40 BTC. Still Pending for the last 6 days. No answer from support.