Planet 7 Casino - Payment approved over a month ago, but still waiting

Jennifet Rainey United States
posted on August 22, 2016.

At first they were helpful and games are great. My payout was approved over a month ago. I sent all required info beginning of July. I Was told every time I called to give it more time. After numerous calls and emails it went to esculstions. Was told I am a priority by them. Now I am not getting any replies to my emails which is the only way to contact them. My payout is 700$ that I could really use. I have put a lot of my money into them which they did not have to wait for. I am very disappointed!!

posted on August 26, 2016.

Hi Jennifet--

I'm terribly sorry for the delays you've been experiencing with this.

I've taken a look at your account and I see that your payments have already been sent off. I'm hoping to have your tracking in no later than Tuesday (although more likely, Monday). As soon as that tracking rolls through, I'll give you an update.

Have a great weekend,


posted on August 30, 2016.

Hi Jennifer--

It's a bit late, as you already received your payment, yesterday (Monday)...but I've received your tracking! :-)

I'm very happy to see that the payment arrived to you and again, I apologize for the delays with this.

I wish you all the best,


posted on September 2, 2016.

Dear @Baybill,

Please makes sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Thank you for your cooperation.