Complaint #4 All Wins Casino

Unfair confiscation of winnings

By Milos P.

7 years ago

Message on forum

After i made account,talk via live chat ,and play for couple days -made 330e... they said and i quote:

to be able to withdraw you have to send your documents to finance@allwinscasino.com
The documents to be provided are a double-sided copy of your identity document, a proof of address of less than 3 months, IBAN and the copy of the credit card (if it is the means of deposit used)

AFTER i sent an email, no one respond for 3days...i then go to live chat and they said to wait one or 2 more days...after 6days i once again go to live chat and VERY RUDE v.i.p. menager (Johnny) said that suddenly don't accept players from my country.(which is a lie) and said good night ,good bye without any explanation..adn close the chat. I start the chat again and he keeps closing it..And that's last i got from this site.Also not the first time i hear this. This site is a total scam and i will sue them for stole my data andmoney.

Disputed Casino All Wins Casino

Reason Account closure

Amount €330

Discussion

AskGamblers

• Support Team

7 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Pera22

• Serbia

7 years ago

got it . u can close

AskGamblers

• Support Team

7 years ago

Dear @Pera22,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Please be in aware that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

All Wins Casino

• Representative

7 years ago

Hello PERA22,

We are pleased to note that you have contacted the Casino and deposited in order to receive
your withdrawal.

Please do update us here when you have confirmation of payment.

Congratulations!

All the best

AllWins Casino

All Wins Casino Complaint Stats

Resolved 9 / 10

Avg. Amount $1,097

Avg. Complaint Duration 12 days

Avg. Response Time 2 days

All Wins Casino Complaints

See all complaints for this casino

Can not do International payment to South Africa

My withdrawal was cancelled because the casino can not make payment to South Africa. But they accepted my sign-up. My local currency was even available. Verification was completed even my phone number was confirmed from a call from support.

Adding discussion with operator

Unresolved

My withdrawal has still not been paid

I made a withdrawal on Allwins Casino for 4175.76 Euros on the 7th December 2022. I completed all of the verification and ID checks including a phone call verification and was told it would be processed within 3-5 days maximum. It has now been 10 days and it is still pending. There was no bonus involved. I have contacted support on several occasions and have been told that it would be sorted but it still has not.

Resolved

Delayed of €5000

I have deposited over 5000 UK sterling in the last 2 months.

I recently won €5000 and decided to cut losses and withdraw last week. I sent off my verification documents on the Wednesday they came back needing more of the same on the Friday and finally was accepted. I was told I have VIP status and I get quick withdrawals. It's now over a week from the initial withdraw request and I keep getting told by online chat that I have to wait a bit longer. Longer for what? I have been told management had to approve the transaction. But I'm still waiting. What is going on I am still able to cancel the withdrawal on my page which tells me it hasn't been processed.

Resolved

€5,000

Payment issue and €550 is still missing

Hi please see all evidence of All Wins Casio and my complete runaround with their chat mocking me.

I withdrew on the 1.3.21 they sent the payment to an old bank account that I used for ID over a year ago instead of the selected withdrawal method to my card.

I provided all evidence that account was closed and they said they would pay it into my proper account. I had another withdrawal pending of 300 eur which I have received into my proper account but the 550 euro is still missing. After the finance team emailing me saying it was sent to my new account, please see the issues I have dealing with chat advisors who actually mock me with emojis and just copy and paste replies.

This is just so stressful and uncalled for to a customer who deposits a lot.

Resolved

€550

My €500 withdrawal pending for a month

Hello askgamblers, I have won 1000 € in allwinscasino.com and wanted to pay out 500 €, I also got mails that I should send a copy of ID, etc. For evidence, I have done everything and now nothing has happened since 24.1.2019 ... In the chat says Only me should wait.
I do not know what else to do. Please help me. lg

Resolved

€20

Payment not received

I played in allwins casino and made a withdrawal of €300, it take a long time for the verification to be done, almost 2 weeks, After that I waited a few days again before received an email saying my money has been processed and it's 2 days for creditcards but it's more than 5 days now and it's still not in my account. I asked live chat and said the money has been processed but a few days after I still did not received it.

Resolved

€300

Keeps rejecting my withdrawal