Keeps rejecting my withdrawal

My withdrawal was cancelled because the casino can not make payment to South Africa. But they accepted my sign-up. My local currency was even available. Verification was completed even my phone number was confirmed from a call from support.

Adding discussion with operator

I made a withdrawal on Allwins Casino for 4175.76 Euros on the 7th December 2022. I completed all of the verification and ID checks including a phone call verification and was told it would be processed within 3-5 days maximum. It has now been 10 days and it is still pending. There was no bonus involved. I have contacted support on several occasions and have been told that it would be sorted but it still has not.

Hi please see all evidence of All Wins Casio and my complete runaround with their chat mocking me.

I withdrew on the 1.3.21 they sent the payment to an old bank account that I used for ID over a year ago instead of the selected withdrawal method to my card.

I provided all evidence that account was closed and they said they would pay it into my proper account. I had another withdrawal pending of 300 eur which I have received into my proper account but the 550 euro is still missing. After the finance team emailing me saying it was sent to my new account, please see the issues I have dealing with chat advisors who actually mock me with emojis and just copy and paste replies.

This is just so stressful and uncalled for to a customer who deposits a lot.