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All Wins Casino - Delayed of €5000

RESOLVED

Complaint Info

Disputed casino

All Wins Casino

Amount

€ 5000

Blamegame94 United Kingdom
4 years ago

I have deposited over 5000 UK sterling in the last 2 months.

I recently won €5000 and decided to cut losses and withdraw last week. I sent off my verification documents on the Wednesday they came back needing more of the same on the Friday and finally was accepted. I was told I have VIP status and I get quick withdrawals. It's now over a week from the initial withdraw request and I keep getting told by online chat that I have to wait a bit longer. Longer for what? I have been told management had to approve the transaction. But I'm still waiting. What is going on I am still able to cancel the withdrawal on my page which tells me it hasn't been processed.

Blamegame94 United Kingdom
4 years ago

Since this I received an email today saying the payment will be with me within 12-48 hours.

AskGamblers
4 years ago

Dear @Blamegame94,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Blamegame94 United Kingdom
4 years ago

I was paid in full. It just took a lengthy process

AskGamblers
4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.