All Wins Casino - Payment issue and €550 is still missing

I spent ages on chat again today with Jack who helped me sort it out. I contacted bank and provided proof. They wanted copies again of my card which I sent this morning.

I got a call at 10:am to say everything was sorted and they were fast tracking my payment due to all issues. I asked again at 1pm and got another call to say the payment has already been processed.

I've then been sent an email asking me to send proof of everything again?

This is outrageous

After speaking on chat and being told twice today that the payment has been sent. It actually hasn't.

Imagine dealing with this.

So frustrating

Another conflicting information

Another run around when asking for proof of payment. Chat advisors end the the chat.

I'm absolutely getting nowhere here.

Hello all,


Thank you for reaching out to us.


First of all, we would like to apologize for any inconvenience that this delay may have caused.

The delay occurred due to the fact we have paid William’s winnings to his old inactive bank account.

We would like to confirm that the players' withdrawal was paid earlier today to the player’s active bank account.

Kindly let us know when you receive the payment.


Best regards,
All Wins Casino

I was called twice yesterday and advised the payment was made yest as a fast payment and I'd receive it within 12 hours.

I then asked on the evening to be told the payment had not been processed.

I've then asked for proof today and the proof had the date of the 19th on it. That is the process date they have said.

This has been none stop relentless chasing back and forth and being told different things.

I also had an email last night asking me to send card details again which I've provided over and over numerous times.

There is a pending withdraw for 100eur. Do you anticipate any issues with this also

Hi you said it has been paid and now I've recieved this.

This is unbelievable.

After being advised the payment will be in my bank today. It has not arrived.

I've had no response on here for 2 days also.

Hello William,

Please be informed that the comment we submitted above was about the withdrawal with the sum of 550 Euros.

You had then made another withdrawal of 100 Euros and it's still processing and should be paid shortly.

Please be aware that you have been requested to send in your documentation for verification purposes as your account needs to be verified.
The verification process is a normal procedure and it must be done according to the Terms and Conditions of the Casino.

Kindly send in the requested documents so we can process your withdrawal with the sum of 100 Euros.

I received an email to say the withdrawal has been processed for the 100eur. Is that all OK now?

Just one withdrawal left now.

Thanks

Dear @Bgbg,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

All received.

Complaint can be closed.

Thanks

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.