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Aladdin's Gold Casino - Casino lost my withdrawal

RESOLVED
Complaint Info
Disputed casino Aladdins Gold Casino
Reason Delayed payment
Posted on May 16, 2014

I had my wiining withdrawal approved on June 21. First they said 5-7 days, it has been over 17 working days. And they said my winnings are "missing" and they will look into it. No one will tell me what really did happen to my winnings. They will not answer any of my questions directly. All they will say is that it is lost and they are looking into it. I just do not know what to do. This is a lot of money. Someone please tell me, do any of the online casinos really pay out? Does it always take weeks and weeks? Is there ant place I can turn to to get Aladdin's Gold to give me back my money?

Posted on July 18, 2012

HI there, there was an issue with the wire transfers that went out on that date and they seemed to be held up in limbo for longer than expected.

However, we are aware that these payments that were held up started to drop in this week. Can you check and confirm if this has dropped into your account on Monday or since then please?

This is not a delaying tactic just a case of the funds being sent to a processor and them saying that they were shown as complete but no action seemed to have been made on them.

Please check and confirm. If you do not have the funds please contact cashie­[email protected]­lad­din­sgo­ldc­asi­no.com and include your username so they can follow up for you.

Posted on July 20, 2012

Yes the winnings showed up. I am just sorry that it took weeks and me to complain on here in order for the casino to finally give me what I won. The dealings with Aladdin's Gold has made me not want to ever go back. The customer service there is appalling .

AskGamblers
Posted on July 20, 2012

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Aladdins Gold Casino Complaints

  • 15 of 22 resolved
  • 2 days avg response
  • 4 months avg complaint life
  • 250 USD avg amount

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