Complaint #87
Mr Ringo Casino
Unfairly declined payment, poor customer support
9 years ago
I make this short and sweet.
I tried to withdraw my money... waited for 2 weeks nothing. I contacted CS, ohh you need to send a selfie. Well maybe YOU should tell me!
Selfie sent. I make another withdrawal. Nothing. Contact CS again, ohh you cannot do bank transfer, it has to be via Skrill. Well maybe YOU should tell me!
I make another withdrawal, winning some bets in between, so the amount accumulated to more than 4000Eur. Nothing. Contact CS again. Money is on its way...
I wait
Nothing..
Contact CS. Ohh there is a problem with your account. Well maybe YOU should tell me!
Problem is, I apparently played with a higher stake than it is allowed with bonus money. However, I LOST my bonus and my first deposit and transferred more money from my player account. All the money I won was not with bonus money but REAL money without roll over requirements. This is clearly visible and I believe this is only a tactic to delay or refuse payment.
Disregarding the actual issue for a second here, it is unbelievable that the player does not get contacted when problems occur, instead no information at all and the CS also has no idea and sens mails from department to department without finding solutions.
I tried to withdraw my money... waited for 2 weeks nothing. I contacted CS, ohh you need to send a selfie. Well maybe YOU should tell me!
Selfie sent. I make another withdrawal. Nothing. Contact CS again, ohh you cannot do bank transfer, it has to be via Skrill. Well maybe YOU should tell me!
I make another withdrawal, winning some bets in between, so the amount accumulated to more than 4000Eur. Nothing. Contact CS again. Money is on its way...
I wait
Nothing..
Contact CS. Ohh there is a problem with your account. Well maybe YOU should tell me!
Problem is, I apparently played with a higher stake than it is allowed with bonus money. However, I LOST my bonus and my first deposit and transferred more money from my player account. All the money I won was not with bonus money but REAL money without roll over requirements. This is clearly visible and I believe this is only a tactic to delay or refuse payment.
Disregarding the actual issue for a second here, it is unbelievable that the player does not get contacted when problems occur, instead no information at all and the CS also has no idea and sens mails from department to department without finding solutions.
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