Ace Live Casino stole my winnings after playing Live roulette.
I claim the bonus offer ACELIVE 150 via email and after playing according their terms of bonus i won 11k.
I send all the asked documents and after that an email came to me from support and i anwser with no reply from them
Below are these 2 emails.
Please i need your help.
In relation to your membership of Ace Live Casino we have carefully studied your recent gaming activity and have regretfully determined that you are NOT a recreational player.
Our Bonus Terms & Conditions have clearly been broken in respect of bonus abuse.
Below you can find our T&C related to bonus abuse:
11.1. All our promotions are designed for those genuine players who may be interested in continuing their membership and playing at the casino and are not averse to betting with and gambling their own money. Any and all promotion may be considered void at any moment to those persons or groups suspected of abuse or having a record of promotional abuse or fraud (charge-back transactions) at Ace Live Casino or with any of their merchant affiliates. Any winnings accrued by such persons or groups shall be considered null and void and shall be withheld.
- You waited for the bonus to be credited before you started playing.
- You stopped playing as soon as the wagering requirements were met.
- You requested a €2,500 payout as soon as the WR were met.
Your game activity is very similar if not identical to other players showing the same bonus abuse behavior.
We believe that you may be part of a bonus abuse team.
Regretfully I must advise that this is not recreational gambling and therefore your winnings will be voided and your deposit returned to you.''
Hello,im not a part of bonus abuse,im playing alone from my home.I have played according your terms and conditions of your site.
Firstly i thought i must wait to play after you credit me the bonus
2nd i play over the 40 times wagering you have at your bonus terms( Please check the wagering)
and after playing about 3 hours i left from my computer to go to my job and of course my plan is continue playing with my winnings.
Nowhere at your site reffering how much time needed to play before withdraw my funds.
I believe that i played exactly according your general terms and i want to send me my winnings and reopen my account to continue play.
Please inform me further and try to understand i am not the person you reffer below.
I hope your cooperation