Ace Live Casino - Confiscated winnings

Sirs,

We are disappointed to note the complaint lodged against Ace Live Casino.

We have substantial evidence to support our decision with regards this players activity and as a general policy, Ace Live Casino will not discuss or reveal such findings on a public forum even one as well respected as Ask Gamblers.

We regularly pay-out substantial winnings to players but not to those who we feel have abused the bonus T&C’s

We would request that the player directs his concerns directly to suppor­[email protected]­cel­ive­cas­ino.com

Hello,i agree the support team of ask gamblers to contact with the Ace live support and see the presumable-supposed evidence!

Thanks

 Hello Vouvas55,

please contact support as casino representative told you! Any evidence that you have, you can sent to us to suppor­[email protected]­skg­amb­ler­s.com

Hi, i send the email to acelivecasino, and i am waiting response, Thanks

Hello, i'm writing to you again after my complaint to Askgamblers.

I had send an email at 31/10 and noone answer to me, so i decide to make a complaint to Askgamblers.

Askgambler told me now to contact to you and ask from you to show me the evidence.

I wait your response.

We stand by our decision to have refunded your initial deposit and void your winnings based on the fact that we have clearly identified an identical pattern of behaviour by 4 gentlemen from Athens, Greece.

Within 1 day all made the same deposit, all claimed exactly the same bonus and all displayed exactly the same betting and pay-out request patterns, none of which we consider to be the activity of recreational gamblers and all of which we consider to be systematic betting and additionally we strongly believe you are part of a group or syndicate.

When you play with our Ace Live bonus funds there are terms and conditions which are in place to specifically protect us from this type of co-ordinated bonus abuse.

Our terms state

‘Any and all promotions may be considered void at any moment to those persons or groups suspected of abuse or having a record of promotional abuse’

We are delighted to be making daily pay-outs to winners at Ace Live Casino and we have a very good reputation for making such payments in a timely fashion and are therefore disappointed that our reputation is being put in question.

Sincerely

Ace Live Casino

Hi again, i don't know what the other <<4 gentlemen>> did.

I play alone from my home.

I saw the promotion from the site of ask gamble­rs(­htt­p:/­/ww­w.a­skg­amb­ler­s.c­om/­cas­ino­/ac­e-l­ive­-ca­sin­o-r­evi­ew-­r4365) and followed the notes i claimed via email the promo code.

Acelive didn't shows any evidence and i believe that they want to stole my winnings.

Why acelive didn't show the evidence to support of askgamblers?

Obviously if i had lost my deposit the casino won't say a word about that.

So please ask for acelive to show you evidence: (Within 1 day all made the same deposit, all claimed exactly the same bonus and all displayed exactly the same betting and pay-out request patterns).

Thanks

Again we must reiterate that we stand by our decision and would draw your attention to our very clear terms & conditions.

‘Any and all promotions may be considered void at any moment to those persons or groups suspected of abuse or having a record of promotional abuse’

Hi, i believe that the term acelive casino use for this complaint can be used to deny any win of all players and it should be consider illegal. So for this reason i urge Ask Gamblers to take a stance against acelive casino or other casinos using catch all terms like that by replying to my complaint.

Thanks a lot for your help.

Hello,at my previus response i ask the Askgamblers team to take a stance against acelive casino using these terms.

Also Acelive casino didn't respond