Seven months ago(Sep 3 - 2017) I joined the casino and made a deposit of €30. I received a bonus of €20, and proceeded to play and win €1150, and the wagering was done. Submitted a withdrawal request of the full amount. Three days later I got a response claiming that I breached the bonus terms by betting more than 5% of the bonus amount received. So far so good. I clearly missed that part when I read the the terms and conditions. I just concentrated on keeping my bets below €5, which is the "standard max bet" for most casinos. The mail explained that my winnings would be confiscated, and my account would be left with the original deposit of €30. I didn`t like the decision, but realized that they had the right to do this.
The problem is that I can`t login to my account and access these €30. Login results in an error message saying my account is temporarily closed. When contacting the live support chat I usually get the answer that the reason should have been explained in the e-mail. When showing them the e-mail, and explaining my side of the story, the support assistant usually says they will forward my issue to their supervisor. And later get back to me via e-mail. And sometimes they just let the chat "time-out". Today is april 13, 2018. And my account is still "temporarily closed". No mail, or other correspondence has reached me. And I´m getting pretty frustrated. I´ll attach a "print screen" of the original mail. Just to show what was said and agreed upon.