Complaint #92 Raging Bull Casino

Waiting 8 weeks so far and my $400 still not paid

By Edward C.

9 years ago

Message on forum

And February 16 deposit $30.00 U.S. Received 200% bonus of $60.00 less
February 17th requested a payout of $400 U.S. After meeting all wagering requirements. Only option for withdrawal was bank wire
february 17. Easy to e-mail confirming payout request e-mail also asked for identification documents and stated could be pending for up to 72 hours.
february 17 sent documents
feb 23 contacted live support gucci asked if i sent documents i said yes.,he then asks me again later in conversation.he then stated that 48 to 72 hours meant only hours of operation so up to 10 business days lol
feb 23rd sent email asking if they got my feb 17th email and if everything was ok
got email march 8th sking for utility bill
i have live chat transcripts saying it was approved then not then escalated then not
one live chat had me switch to check instead of bankwire and then i got email saying withdrawal declined,but on my account it says manager withdrawal approved on march 24 $340 the $400 - the $60 bonus
im still being told be patient maybe in 7 to 10 days it will be sent.
in a live chat iwas told this:Adams: The time frame for withdrawals is 3 business days to be approved and 7 business days to be sent, plus the delivery time, which may vary according to processors limitations.
Adams: it may vary from 7-10 business days to be sent too, so please bare with the time frame
EZCXTC: hs it been sent to the processor?
Adams: for that to be sent to you to reach safely.
EZCXTC: today is 18 businees days
EZCXTC: has it been sent to the processor yes or no?
Adams: yes , it has been sent.
Adams: iw ill escalate this to the manager to prioritize this issue.
EZCXTC: okay when?they send it to me ?who are they?
Adams: and process faster, please bare with the procedures to send it safely to you.
EZCXTC: dont escalate anything it only adds time and you told me you no longer have it the processor does
Adams: yes.
Adams: Is there anything else that I may help you with?
EZCXTC: is that correct?
EZCXTC: who is the processor?
Adams: processors are nothing but the withdrawal management with the financial deoartment.
and given this contact whom i have contacted three times with no response same thing with banking

Disputed Casino Raging Bull Casino

Reason Delayed payment

Amount $340

Discussion

AskGamblers

• Support Team

9 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. Thank you all for your cooperation.

EZCXTC

• Canada

9 years ago

finally a cheque arrived today for $340 American

EZCXTC

• Canada

9 years ago

so i checked today and was told i would now get tracking number early next week.having the processor be this slow does not seem to bother them.
but i guess now that they say they sent it they dont care frnkly im not sure i believe it was even sent to a processor.
maybe you can do something here Tawni because whatever else you did did not work

EZCXTC

• Canada

9 years ago

apparently Tawni works with ask gamblers
Hi! Thank you for using our LiveChat Service. This is Kelvin. Please verify your Email and Phone Number while you wait.
Kelvin: Welcome to the Raging Bull casino ! I am Kelvin, can I have your username and phone number and E-mail please?
EZCXTC: EZCXTC < email masked > < username masked >
Kelvin: How may I help you?
EZCXTC: i want to speak with jonathan
EZCXTC: or tawni
Kelvin: Please hold on while I work on your request.
Kelvin: Jonathan is not on sit at the moment, while Twani (Ask Gambler)is not working with us.
Kelvin: I would be happy to help you with information you might need.
EZCXTC: where is my money?
EZCXTC: i have been witing since feb 17th
Kelvin: I could see your withdrawal was escalated on 4/20/2017.
EZCXTC: ok
Kelvin: For $340 it takes 7-14 business days for us to sent it to our processor. once the processor receive it we will receive fedex tracking number which we will then forward to you.
EZCXTC: okay processor has it
EZCXTC: is that correct?
Kelvin: It was already escalated It will advice you allow 7-14 business days.
EZCXTC: okay no i have already been told it is at yhe proceors
EZCXTC: processors
Kelvin: I will advice you check back sometime next week.
EZCXTC: no put me on with someone else i was promised last week
EZCXTC: who does tawni work with?
Kelvin: Jonathan but is not a sit this moment he will be back in 7hrs time.
Kelvin: Tawni works with ask gambler.
EZCXTC: you are telling me to wait for something that has supposedly already occured
info: Your chat transcript will be sent to < email removed > at the end of your chat.
EZCXTC: i bet that ask gamblers does not know that
EZCXTC: tawni works for them lol
Kelvin: I look into your account and everything is already with the process. I advice you be patience you will surely receive your withdrawal.
EZCXTC: so can i speak to marc a?
EZCXTC: sure you looked?sure its at processors?sure im not just being run arround again?can you give me a contact for the processor?
Kelvin: Im sorry I just a note on your withdrawal please.
Kelvin: Paid $ 340 + No Service Fee Check II transaction's
Kelvin: My apologies once more.
EZCXTC: what does check II mean ?
EZCXTC: who is the processor?
Kelvin: Yes please send to processor.
EZCXTC: whatdoes that mean?
Kelvin: Processor mean where the payment will be sent to you.
EZCXTC: okay who are they?
Kelvin: This are companies who works on behalf of casino.
EZCXTC: no be specific i want to know who it is so i can contact them
EZCXTC: are you with me ?
Kelvin: Please be patience you will receive your withdrawal soon.
EZCXTC: that is not an answer i have been waiting since feb 17th
Kelvin: I do understand your pain.
EZCXTC: still not an answer
Kelvin: As I said early it has been paid and in no time you will receive your withdrawal.
EZCXTC: who is it?
EZCXTC: obviously yhere hs to be a name
EZCXTC: can i speak to a manager?
Kelvin: As I state early your will be paid, I have giving you all the information that is need.
Kelvin: Do you wish to continue with this chat?
Kelvin: Since I am not receiving any response from you, this chat will be closed, if you have any other questions please contact us back right away to our Live Chat. Thank you for your time and have a great day!

so once again no action or real answers.just 7 to 10 days and be patient

Raging Bull Casino Complaint Stats

Resolved 586 / 638

Avg. Amount $2,586

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino

Raging Bull casino redundancydelay tactics

I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.

81h left

$1,999

Have not been able to withdraw funds since February

Hello. I initially signed up for this casino using a bonus they were using to match my deposit of $50. Using this deposit, I hit a significant bonus and after reading the withdrawal requirements, I played through the bonus as required. This was back in February, and after several attempts to withdraw the money they have all been unsuccessful citing that my bank account cannot be used for this. I tried another bank account and that was also denied. I have submitted the requested paperwork several times such as statements, proof of address etc. On the last withdrawal attempt, they made me wait over a month just to end up saying I would be unable to withdraw the funds. Please assist and thank you in advance.

Resolved

$3,772

Cant find a way to withdraw the winning money

Please help me, I have verify everything including ID and Card payment, all approved and passed but when trying to wd I was being back and fourth with suppport telling me to canceled then try other way but then they said they cannot sending it to my bank. Now I want them to just simply sending it thru bitcoins for me as I would be using it for depositing from now on

Resolved

$2,500

Withdrawal delayed since April 20th

Withdrawal took month, and I still haven't received it

They wouldn't let me withdraw, but they canceled it 6 times, made me do my verification 3 times.

Almost the worst casino I've played on.

They try to just scam u outta ur winnings, hoping ur play through them.

They take ur money so easily, but dont wanna pay. Just really endless, you don't care, wait months.'

Horrible app

Rejected

$850

Keeps delaying payment

I requested a withdrawal of $500 on 04/19. The bonus amount was $120 which left a w/d of $380. On 05/02 (day 11) I chatted with Connor, who escalated it to the finance team. On 05/04 (day 13) it was approved. On 05/05, it stated my expected payout date was 05/13. On 05/14 (day 20), payment was delayed and new expected payout date was 05/18. On 05/18 (day 22) still no payment. New expected payment date was 05/21. On 5/19, specialist said that he escalated the payment again and to check back in 24-72 hours. On 5/21 I chatted with another specialist, who told me to check back Monday. During this time frame, they have requested new proof of address twice, which was just done right before I requested the withdrawal. They also tried telling me it has to be a wire transfer and they needed all my bank info etc. I had already submitted all info they were requesting a few months ago with no changes. Once I informed them that these things were already completed and that I have the ticket numbers and chat transcripts, then they tell me the finance department has made an exception and approved it for a bitcoin withdrawal instead. Then they just tell me to check back. To recap, I requested withdrawal on 04/19, it was approved on 05/04 and I still haven’t received any payment.

Resolved

$500

Delayed payment after a month

I have been waiting over a month with not even an approval. It keeps getting pushed back. I have sent the verification paperwork needed twice and am still receiving the same message from them. I have already spoke to my bank and they confirmed they will accept the wire transfer so that excuse wont work. I have two withdrawals pending. If they wont pay me those I think they should refund the money I've already spent! They can take my money within seconds but months to pay out?! This is ridiculous.

Resolved

$2,060

Talking too long to get my winnings

Their withdrawal procedure is after a request is made, which takes 7-10 business days to approve and 7-10 business days to payout after approval.
Every time I request a withdrawal, I have to come to their chat on the 11th business day for them to escalate the withdrawal to approval, which takes about another 2 days.
Then again, I would have to come to their chat on the 11th business day for them to escalate the withdrawal that was approved to be paid, which takes another 2 days.
They say the max withdrawal per request is $2500, but they only pay half at a time, so you would have to wait another 10 business days for the process to start again.

I won around $8800 on end of February and as of today 5/5/26 I only got paid $2500. I got paid twice and each time they only paid me half of the requested amount and the rest they made a new request which will take longer time to get paid. They are always out of their time frame. Which is ridicules.

Resolved

$6,300

Approved Withdrawals Reversed Delayed And Not Paid Since March

I have been attempting to resolve withdrawal issues with Raging Bull Casino since March 2.

At this time, I have approximately 12500 in pending and unpaid withdrawals on my account, many of which have been sitting since March and April without being processed.

A withdrawal of 2500 was approved and split into two payments of 1250. One portion of this withdrawal is no longer visible or has been removed from my account.

In addition, a previous withdrawal was reduced significantly due to applied deductions. However, the remaining payments have not been processed consistently and have been delayed multiple times.

Several withdrawals have been delayed repeatedly, in some cases four or more times, without clear explanation or updated timelines.

I also have multiple other withdrawals that remain delayed with no clear processing schedule.

I have made repeated attempts to contact support through chat, email, and other channels and have been ignored or provided with no meaningful response.

My concerns are:

1. Approved withdrawals are being split, reduced, or removed without clear explanation
2. Payments are repeatedly delayed and not processed as expected
3. Ongoing lack of communication and ignored support requests

I am requesting:

- Clarification and reinstatement of the missing portion of the 2500 withdrawal
- A clear explanation of how deductions are being applied and how remaining balances are processed
- Processing of all pending withdrawals totaling approximately 12500

I am seeking resolution for the full amount owed and immediate attention to this matter.

Unresolved

$12,500

Delayed payment at Raging Bull

Withdrawal request was originally made on 4/2. Bonus playthrough should have been cleared or mostly cleared based on bet amount and time. Documents were verified over the course of the next couple weeks and was told repeatedly that my approval was imminent and has been escalated. On 5/1, I was told that all was looking good and to please reach out again by 5/4 as approval would be "any moment now" which did not happen. On 5/4, I reached out and was told to wait another 24-72 hours. I responded that I already have per my original follow up 5/1 and was told basically just that they understand but this is how it is. I am escalating to you as I have run into an impasse. I have several screenshots to support continued conversations. Please help.

Resolved

$1,896

Delay of payment since November of 2025

I have been trying to collect my winnings since November of 2025. Throughout the process I've patiently waited for approval time and the 7 to 10 business days, and even time for a supposed finance team to do whatever they do. I have attached conversations with the casino's customer support specialist, and one conversation claimed I should see my deposited winnings the following day. I'm about done being patient.

Resolved

$700