Complaint #312 7BitCasino

Delayed Withdrawal over 1000

By Randomgbler007

2 years ago

First I want to say that 7BitCasino has been responsive but unfortunately they haven't been very communicative once my ticket got escalated to the higher support team.

So quick timeline:
12/20/23: Made a small deposit (~$120). Lost it (oh well), no big deal.
12/29/23: Made a slightly larger deposit (~$500), turned that into ~$1,200.
12/30/23-1/2/23: Tried to withdraw and got the following error: "We are still waiting for confirmation of your last deposit". I went back and forth with support trying to identify the issue. Turns out it was an issue with the smaller deposit made on the 20th. Chatted with by Cashapp (How I deposit bitcoin). Figured out that the transaction was stuck on "processing" because of "congestion on the blockchain". Finally found the HashID # for the transaction. Passed that on to 7BitCasino support. They said that with the ID# they could escalate the ticket to the bitcoin team and that the BTC team would reach-out by email. So far its been radio silence.

I've offered to simply pay the stuck deposit with my current 7BitCasino balance. I also offered to resend the 12/20/23 deposit. I was told both these solutions are not possible.

I talked with the Cashapp to see if there was anything I could do to "unstick" the transaction and was told there wasn't.

So, I'd love to get some movement on this issue. I really like 7BitCasino and have never had any sort of issues in the past. I can provide more details if requested, I'm just a bit weary of doxxing myself.

Disputed Casino 7BitCasino

Reason Delayed payment

Amount $1200

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Randomgbler007

2 years ago

Thank you Ask a Gambler and 7BitCasino. 7Bit was able to find a solution to my problem and all issues have been resolved.

AskGamblers

• Support Team

2 years ago

Dear @Randomgbler007,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

7BitCasino

• Representative

2 years ago

Dear RANDOMGBLER007,

Thank you for your patience and understanding as we work to resolve this matter.

We would like to inform good news on this case. Your request has been successfully processed and the refund has been carried out, which we also informed you about by e-mail. The funds will be promptly credited to your account in the near future. Our team values a smooth resolution and is dedicated to making the experience with us as enjoyable as possible.

Should you have any further questions or require additional assistance, feel free to contact us. You can do this via live chat or email support at support@7bitcasino.com.

Best regards,
7Bit Casino team

7BitCasino Complaint Stats

Resolved 77 / 78

Avg. Amount $2,654

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

7BitCasino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 55 out of 56 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

7BitCasino Complaints

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7Bit Casino - 11 days pending with no reason given kyc checked

Let me make this simple as possible.

On JULY 3RD, I requested cashout on my winnings.
No updates or reason given, I was told to wait when I spoke to agent on the website.

Given many people submitted complaints just within 24 hours, I think I have been patient enough.

However 4 days pass, JULY 7TH, the request is rejected and was asked for Identification. Also, The rejected cashout is not dated original requested date but the date of rejection.

On JULY 7TH, when KYC was requested, I submitted them. Today, JULY 11TH, after another 5 days later, I am told same repeated message and no reason is given.

While I have experienced various Online casinos and their shenanigans, this is by far the worst behavior and practice possible.

I am told that “it’s being processed and please wait patiently. And We can’t tell you any time frame or reason at the moment” as this is their standard procedure and I’m being impatient.

The crazy part is that I’m not the only one that’s suffering from the casinos deceitful actions.

Please see attached files for more info and if you need more information please let me know. Thank you.

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$8,155

It’s been more than 24 hours and I’ve received zero communication

They allowed me to give them money and bet without verification. I then requested a withdrawal. I almost immediately get an email from the finance team stating it was rejected because I hadn’t satisfied the wager requirement. I then wager enough and won more. Now it’s been more than 24 hours and I’ve received zero communication. When I speak with chat support, it’s same old copy and paste answers. “Being processed by our finance team”. Served on a first come first served basis.

Why is my case handled so quickly when it’s rejected but so slowly when it’s going to be approved?

Also, if ID verification is eventually going to be requested before any withdrawals can be made, why isn’t this an automated requirement when you go to withdraw.

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Delayed Withdrawal at 7BitCasino NZD 6900 Pending

I am a verified player at 7BitCasino and have been playing Aviator (Spribe). I did not use any bonuses for my play.

On 07 August 2025 at 19:17 UTC, I requested a withdrawal of 3,000 NZD via cryptocurrency.
On 08 August 2025 at 07:11 UTC, I requested another withdrawal of 3,900 NZD via cryptocurrency.

Both withdrawals are still in Pending (Cryptoprocessing) status as of today. These are legitimate winnings from my gameplay, and I have complied with all casino terms and conditions.

I have contacted live chat support multiple times regarding the status of my withdrawals. However, I have only received general responses without a confirmed payout timeline.

I am requesting 7BitCasino to process my pending withdrawals promptly and release my total winnings of 6,900 NZD to my approved cryptocurrency wallet.

Thank you for your attention to this matter.

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7Bit Casino - Large Delay on larger win

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It's now been almost 72 hours. I emailed support multiple times, with no response. Talked to live chat who repeatedly just tell me I am in queue and that withdrawals are processed on a “first come first served” basis; or they tell me to just “wait a little longer”. Then I get told I need to verify my deposit (which I already did days ago and have the screenshots to prove it), only to still be waiting.

I was finally told by a VIP manager that they need to have the financial team verify the results, but they claim the games are provably fair so I don’t quite get that.

Support has been approachable and kind but it doesn’t feel like they’ve done anything to actually help along my withdrawal process. I initiated this withdrawal on Thursday and it’s now Sunday.

It’s a $5000 win and I was told that I would have an instant payout and now I'm losing confidence they are legit.

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47 Hours and counting and no response form Casino

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It makes it impossible to not spend your winnings when you can’t get a timely cash out and that will always be a factor in choosing online casinos for me! I won on on a competitor casino yesterday and they were able to do the same thing I’m asking of 7bit within an hour. So what’s the holdup???

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Almost a week with no approval

I recently won over 10k on 7bitcasino.

I have had them for years and usually have no issue with withdrawals. Takes under a day to arrive. The largest before this win was probably 5k. So it’s not like I’m new to the site.

I’ve spent thousands of dollars on their site. So after I won I submitted a withdrawal request on Aug 16th ( Friday ). After 24 hours I followed up with a support chat and email. They always provided an answer but they couldn’t tell me much (see attached).

It’s now Wednesday evening and no follow-up or confirmation, still just the same responses that they are working on it and to be patient. I’m not sure it should take a week to have a withdrawal approved.

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Recently I’ve requested two BTC withdrawals. One on May 24, for 15.51 mbtc and another on May 28 for 10.9 mbtc.

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