I claimed a welcome bonus here and ended up with a balance of £2856.53 after wagering approximately 90 days ago.
I submitted a withdrawal request, and after a delay of over a month and several conversations with my account manager, I was informed that if I split my withdrawal into 2, I would be paid them both out quicker. So I requested my first withdrawal of 1500, which was paid out.
The next day I requested a withdrawal for the rest of my balance, approximately 1350. This was around 2 months ago, and after chasing up probably about 15 times with my account manager, I keep being stalled further, the usual responses are that the payments team are not in, or I will have it by such and such date.