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22bet Casino - Withdrawal not received

REJECTED
Complaint Info
Disputed casino 22bet Casino
Reason Delayed payment
Amount ₱ 6300
Posted on September 10, 2018

Hi i widraw an amount of 6300 in philippine currency. I deposit many times then when i win i decided to widraw it. Its already approved and send an email of documents which they said necessary. Its already 5 days since i widraw it. Until now they not not confirmed how many days and how my widrawal deposit in my account. I also advised that my card not accept deposit through the card name since it was a mobile money only but i dont received response in my query. I ask also if they can deposit it to my skrill account but same answer i received. All request is processed in turn. They send an confirmation. Their email its only redundant. I wanted them to fast track the refund in my account either in my skrill account or mobile wallet thru gcash which the card i used.

AskGamblers
Posted on April 25, 2019

This complaint has been reopened due to the declared willingness on behalf of 22bet Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

Posted on April 26, 2019

Dear Askgamblers team we would like to inform you that according to our T&C -
"You can only withdraw funds using the same payment details that were used for depositing funds into your account. If you use different methods to make a deposit, withdrawals should be proportionate to the deposits made using any particular method."
so this is the reason why the request was denied!

Best Regards!
22BET Team!

AskGamblers
Posted on April 27, 2019

AskGamblers Complaints Team has been provided with evidence on behalf management of 22bet Casino and we can confirm that player reversed his withdrawal and played them off. While we could understand player's frustration and disappointment of being left to wait for hours or days from the aforementioned casino brand to verify his account and process his winnings, it is up to the player to refrain from reversing their winnings. 

Once you played and lost your money it means that there isn’t a valid subject to claim for and therefore this complaint is being rejected.

 In case of a disagreement with our decision we recommend player to seek further assistance on the matter from the relevant regulatory body.

The case is now officially closed.

AskGamblers
Posted on August 26, 2020

AskGamblers Complaints Team has been provided with evidence on behalf management of {{casino}} and we can confirm that player reversed his withdrawal and played them off. While we could understand player's frustration and disappointment of being left to wait for hours or days from the aforementioned casino brand to verify his account and process his winnings, it is up to the player to refrain from reversing their winnings. 

Once you played and lost your money it means that there isn’t a valid subject to claim for and therefore this complaint is being rejected.

 In case of a disagreement with our decision we recommend player to seek further assistance on the matter from the relevant regulatory body.

The case is now officially closed.

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