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22bet Casino - Withdrawal Not Being Processed

Complaint Info
Disputed casino 22bet Casino
Reason Delayed payment
Amount € 19000
LML56 Monaco
Posted on September 15, 2020

Dear 22 Bet Casino,

I have made today a deposit of €5,000 at your casino and played for about 2 hours.
During this time I have asked your support agent if there were any withdrawal limits on the casino, to which I was replied that there weren't any (see screenshot attached).

I then proceeded to try to process a withdrawal to my card, which was denied.
Following this I asked how to withdraw by bank transfer to my same account.
You've asked me for information to verify my account, which I have provided and you have verified this and activated SEPA withdrawals for my account.

When I tried to make a withdrawal, I was then told the limit for a withdrawal was €1,000 per days instead of no limit!
Which is a significant difference from no limit on withdrawals.
Furthermore, even the €1,000 withdrawal I tried to make was rejected despite me providing all of the needed information.

I therefore ask that you and your team honour your commitments and do process my withdrawal for €19,000 as requested.

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