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22bet Casino - Will not process my withdrawal, support is refusing to help

RESOLVED
Complaint Info
Disputed casino 22bet Casino
Reason Declined payment
Amount € 500
kilbanee161 Ireland
Posted on September 19, 2020

Dear AskGamblers

I have an issue with 22bet which has been going on since June. All I am trying to do is withdraw 500 eur. I have played through my balance more than once.

When I go to withdraw, I get the error message stating that I need to make another deposit in order to activate the card again. I have told 22bet that I have no more money to deposit, and wish for them either to manually withdrawal for me, or allow me to do a bank transfer withdrawal. They refuse every time. When I go onto live chat, they continually ask for a screenshot, and ask me to make another deposit. They don't acknowledge anything I'm telling them and their support staff is absolutely terrible.

Email isn't much better. I've emailed them over 20 times now asking them to withdraw my balance for me, and they keep asking for screenshot of the error message as I've sent 10 times, then a few emails simply saying 'Please create a new withdrawal request' which I have already tried to do numerous times. I have explained this popup comes up every time I try to do this, and I can't make another deposit and need an alternate means of withdrawal.

The casino's most recent email response was "It is up to you to decide whether to follow your instructions or not", when I have already explained I can't deposit any more money, and I want the withdrawal processed.

I would strongly discourage anyone from depositing with 22bet as they are totally awful at dealing with their customers and don't acknowledge anything you say. As I say, this has been going on 3 months (since June)

I look forward to what 22bet have to say
Emma

Posted on September 21, 2020

Dear kilbanee161, our specialist will contact you with instructions
how to withdraw your founds!

BR
22BET

AskGamblers
Posted on September 25, 2020

Dear @kilbanee161,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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