Complaint #881
22bet Casino
UPI Deposit of 2100 INR Not Reflected in 22bet Account
11 months ago
Hello AskGamblers team,
On 31st July 2025, I deposited ₹2100 into my 22bet account using their official UPI payment gateway — the same method I have successfully used before. The amount was instantly debited from my bank account, but never reflected in my 22bet wallet.
Here’s the exact sequence of events:
• I contacted support and was initially told the matter was being investigated.
• Later, they claimed the screenshot I provided was “not of their deposit.”
• I confirmed it was their deposit and supplied my full bank statement as proof.
• After several back-and-forth messages, they are now asking me to “check with my bank” — even though this payment was made via their payment gateway.
It is their responsibility to check with their own payment vendor, not mine. I used their deposit method, followed every step correctly, and provided every possible proof — including confirmation from my bank that the money was debited.
What’s concerning is that I can see several other players have raised similar issues with 22bet’s payment system. Yet, the casino either pretends to be unaware of the problem or has no clear understanding of how UPI transactions work.
It is high time 22bet upgrades its deposit systems and ensures players are not left chasing their own money. Thankfully, this is not a huge amount, but the principle matters — if this can happen with ₹2100, it can happen with much larger deposits.
I request:
1. Immediate investigation by 22bet with their payment vendor.
2. Credit of ₹2100 to my account or a full refund.
3. Written explanation of why the payment was not credited despite clear proof.
I trust AskGamblers will help ensure 22bet takes accountability and resolves this without further delay.
On 31st July 2025, I deposited ₹2100 into my 22bet account using their official UPI payment gateway — the same method I have successfully used before. The amount was instantly debited from my bank account, but never reflected in my 22bet wallet.
Here’s the exact sequence of events:
• I contacted support and was initially told the matter was being investigated.
• Later, they claimed the screenshot I provided was “not of their deposit.”
• I confirmed it was their deposit and supplied my full bank statement as proof.
• After several back-and-forth messages, they are now asking me to “check with my bank” — even though this payment was made via their payment gateway.
It is their responsibility to check with their own payment vendor, not mine. I used their deposit method, followed every step correctly, and provided every possible proof — including confirmation from my bank that the money was debited.
What’s concerning is that I can see several other players have raised similar issues with 22bet’s payment system. Yet, the casino either pretends to be unaware of the problem or has no clear understanding of how UPI transactions work.
It is high time 22bet upgrades its deposit systems and ensures players are not left chasing their own money. Thankfully, this is not a huge amount, but the principle matters — if this can happen with ₹2100, it can happen with much larger deposits.
I request:
1. Immediate investigation by 22bet with their payment vendor.
2. Credit of ₹2100 to my account or a full refund.
3. Written explanation of why the payment was not credited despite clear proof.
I trust AskGamblers will help ensure 22bet takes accountability and resolves this without further delay.
Screenshot
