Complaint #766 22bet Casino

They told me that I need to send the documents from a gmail domain

By Carlos O.

2 years ago

Hello,

After playing in 22bet site for quite some time playing aviator, casino and sports bets and facing multiple successful withdrawals, today I tried to make another one with the total amount of 91.18€ but without success.

I have received a notification saying that I need to email the security team for some documents. It seems I will have to go through the KYC which is fine.

The problem is that after I have contacted the support via chat to know what is this email to send them my documents, they told me that I cannot send my documents from my hotmail address but that I need to send the documents from a gmail domain?

What is the sense in this? they say that they are having issues with other domains except gmail?

My question is, is this normal for a site to ask to provide documents from a different email other than the one that I have signed up in the site?

I find this rather strange. May you help me with this withdraw request AskGamblers, please?

Below you can find their answer from the live chat:

Please use another e-mail address with the @gmail.com domain (not the @hotmail.com domain) to contact our specialists.

In the e-mail, indicate your gaming ID number and the e-mail address linked to your account (with the @hotmail.com domain).

You can also ask our specialists to link the e-mail address with the @gmail.com domain to your account.

In that case, please take a selfie with a piece of paper where both previous and new e-mail address and write "I confirm the change of my personal details in the account"

In the e-mail, please indicate the gaming ID number, the e-mail address linked to your account, and attach photos of your documents."

I am worried that they are going to trick me by doing something strange and they extend the verification process for a long time and then I cannot see my money again.

Thank you.

Disputed Casino 22bet Casino

Reason Declined payment

Amount €91.18

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Inhumanz

• Portugal

2 years ago

Hello,

Today, 18th of March at 21:00, I have received an email from the 22BET support confirming that I could proceed with my withdrawal.

I cannot recommend anyone playing in this bookmaker. You will have problems sooner or later and when you do, you can wait at least 2-3 weeks for being verified asking for every type of stupid requests that you can imagine.

I sense that they want me to get far away from the site because in the email, they said that I could proceed with the withdrawal but they specified that I could proceed with the complete 100% withdrawal of my funds and not a partial withdrawal.

If you want to play here, be mentally prepared for the most extensive KYC procedure that you can imagine, without being 100% sure if they are going to pay you in the end.

And as you could see, AskGamblers couldn't intervene or didn't want to intervene much here, so you are on your own as I was.

You can close this post, the winnings were fully paid with a lot of fight, blood, sweat and tears.

Thank you.

Inhumanz

• Portugal

2 years ago

18th of March - 22BET asked me now a selfie with a sheet of paper with the current date and the code QEK7U1D written on it. My face and all data should be clearly and fully visible.

AskGamblers, it's possible to stop this process from these guys? They are making excuses and make me do these stupid things over and over again for not paying.

This is direct harrasment to the user. These guys do not respect any laws and do not care of anything. They want to steal my money.

I will send the stupid image but they will ask me again for another stupid thing for the loop to continue, please intervene here.

Inhumanz

• Portugal

2 years ago

Hello,

The part where you say "required only for the first withdrawal of winnings" is a lie. I have made multiple withdrawals with success from your part but of course, once someone reaches the value threshold, this stupid extended KYC takes place.

I will make a brief resume of what is happening to me, to warn future users of what they should expect from you.

New users for 22bet, I have made multiple successful verifications from other sites and they just take 24hours or less. You only need to send your ID card and proof of address if needed (not all ask for this), but in this bookmaker I will tell you the ridiculous extended time for verification and what documents you should expect to provide to them:

So, here we go. On the 1st of March I was requested to email the security team but not from an hotmail address which was the account that I registered but I should email with a gmail one.
No problem, I have done this so the ridiculous KYC started.

5th March - 22BET asked to confirm the skrill account and I have done that succesfully

5th March (yes, same day) - 22BET asked for a selfie with ID card next to my face and also next to my
computer where they could see the emails that we have exchanged as
well (lol). Difficult one but after sending like three or four photos, I
have done this successfully as well.

5th March (again) - 22BET asked a ridiculous question that was "Dear costumer, please specify your
relations with Monteiro Liliana" and of course I answered that I don't know
anyone with that name and what the hell was that stupid question. My guess is
that it's probably a trick question to see if you know someone with that name and
they accuse you from multi accounting.

8th March - 22BET asked photos or original PDF file of utility bills for the last 3 months. I have done
that with success as well.

11th March - 22BET asked for photo of driving license front and back. I have done that successfully.

15th March - 22BET asked for my photo of international passport. I have sent them and I'm waiting
for a confirmation from their side now.

Almost 2 weeks are passed and i'm still not verified. This is a small recap of the harrasment that this bookmaker will do to you, so if you are a new player you will need to have the mental strenght capacity to do all these steps and wait patiently for your money for a very long time IF they decide to pay (I will still confirm this). Prepare for not sleeping well at night concerned about your money's safety.

Thank you.

I guess that the KYC is not over, so I will keep here posted everything that this bookmaker asks me and let's see the stupidity of this KYC procedure.

22bet Casino Complaint Stats

Resolved 222 / 222

Avg. Amount $2,172

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

22bet Casino Complaints

See all complaints for this casino

22bet removing withdrawal methods and rejecting withdrawals

Hey Ask Gamblers, I really need your help.

22bet allows deposit via Skrill but has removed it from the withdrawal methods. And now they won't allow me to withdraw via another method, the reason being that it's different than my original deposit method (Skrill). Customer support told me to make a new deposit via method I would like to use for withdrawals which I did and then withdraw. Still they reject my withdrawals using same reason. Support doesn't know why. Can you please help me? I have 4000€ stuck there.

Resolved

€4,000

Deposit not credited even after 13 days of transfer

I am submitting this complaint because my deposit has been successfully deducted from my bank account, but it has not been credited to my 22Bet account.

I made the deposit using the payment method provided by 22Bet which is UPI, The transaction was completed successfully, and the amount was debited from my bank account. However, the funds are still missing from my 22Bet balance.

I contacted 22Bet customer support and provided all the required information, including my payment receipt and transaction details. Despite this, the issue has not been resolved. I have attached the deposit details along with my bank statement from the day of deposit till today in the complaint below. Kindly go through it; 22Bet is not even showing my deposit as processing in the app. The proof is also attached below.

I kindly request AskGamblers to assist me in resolving this matter and help ensure that my deposit is credited to my 22Bet account as soon as possible.

22bet account details

Number 1576947541

Name. < username removed >

Amount transferred 300

Date & timings 9th July 2026 07:24 pm

Resolved

Account restriction and funds inaccessibility

I. Overview
I am writing to file a formal complaint against 22Bet regarding an unjustified account restriction placed on my account ([1613718153]) shortly after my registration and initial deposit.
II. Sequence of Events
Registration & Deposit: On [27/03/2026], I created my account and successfully made my very first deposit of [1000 INR by icashone].
The Issue: Within a few hours of my deposit, I attempted to place bets but found my account restricted. The platform displays a persistent error message stating: "currency=0" and "game not available."
Communication Attempt: I immediately contacted 22Bet support to resolve this issue.
Current Status: The operator has acknowledged the issue but has officially stated that they have "no specific timeframe" for a resolution. My funds remain inaccessible, and I have been provided with no explanation for this restriction despite being a new user who has not violated any terms.
III. Desired Outcome
I am requesting that 22Bet either:
Immediately lift the restriction on my account so I may access my funds and use the platform.
Alternatively, immediately process a refund of my initial deposit to the original payment method if they are unwilling to provide access to the account.
IV. Evidence Provided
Screenshot of the "currency=0" / "game not available" error.
Copy of the deposit confirmation/transaction receipt.
Correspondence with 22Bet support where they confirmed the "no timeframe" status.
I am a new user and have fully complied with all platform requirements. I believe this indefinite hold on my funds is unfair and violates the standard service expectations for a gaming operator. I am seeking AskGamblers' assistance to mediate this matter and reach a prompt resolution.

Resolved

₹1,000

My 20000 and 30000 and 30000 deposit not credited

I made 3 deposit in this casino and still I am waiting for my funda as they said that they didnt receive the deposit I have all the proofs for all the deposit.

I request ask gambler to please help me out this ia mu kind request to them and please contact their licensed company as they are doing frauds.

Resolved

₹20,000

Issue with withdrawal

22bet ID: 1194201819
I am writing to request your assistance regarding an ongoing issue with 22Bet that has left me unable to access my funds.

I decided to join 22Bet after reading positive reviews and recommendations about the casino on AskGamblers. Based on those reviews, I believed 22Bet was a trustworthy and reputable operator. I created an account, completed the verification process, and started playing on the platform.

Initially, I lost approximately CAD 20,000. Throughout my time playing, all deposits and withdrawals were processed almost instantly, and I never experienced any issues. My account was fully verified, and everything appeared to be operating normally.

However, this month my withdrawal request was suddenly declined. When I contacted customer support, I was instructed to contact the Security Department by email.

The Security Department first requested a copy of my identification document. I promptly provided a clear and valid copy. They then requested additional photos of the same ID from different angles and backgrounds. Although I found this unusual, I fully cooperated and submitted the requested documents.

After that, I was asked to provide proof of funds. Since a significant portion of the money I deposited originated from winnings previously earned and withdrawn from 22Bet itself, I provided evidence supporting this. Despite my cooperation, I received only the following response:

“Please pay attention to the requirements of the Security Department, otherwise further actions are impossible.”

I consider this response unprofessional and unclear. It does not explain what specific information is missing or what additional documents are required. Simply stating that “further actions are impossible” without providing clear guidance is not an acceptable way to communicate with a customer who has fully cooperated throughout the verification process.

Considering they might need first deposit .I prepared a detailed PDF document containing an explanation letter and a step-by-step breakdown of the source of my funds. I also included evidence showing how the money was transferred to my 22Bet account. Part of the funds originated from winnings at BC.Game, a platform where I have never experienced any issues with withdrawals.

Previously, support representatives would respond within an hour. However, after I submitted the requested documents and explanation, communication has significantly slowed, and I have been waiting a long time without receiving any meaningful response.

I have fully complied with every request made by 22Bet and have provided all documents requested so far. I am therefore asking AskGamblers to intervene and help resolve this matter. I simply want my withdrawal processed.

I chose 22Bet because of its positive reputation and the reviews I read on AskGamblers. As a loyal customer who has deposited and lost substantial amounts on the platform, I did not expect to encounter these issues when attempting to withdraw my funds.

I have attached the file so you can also take a look that how professional and organized file I made and sent to them

Thank you for your time and assistance. I look forward to your support in resolving this matter

Resolved

$16,000

Withdrawal sent to wrong IBAN

Hello AskGamblers Team,

I am opening this dispute against 22Bet regarding a missing withdrawal of €215 from 14-05-2026.

I want to state clearly that I have ONLY EVER USED ONE SINGLE BANK ACCOUNT for all my transactions on 22Bet. I have never added, owned, or used any other IBAN on their platform.

22Bet provided an Inpay receipt (End-to-end ID: 4834843109) claiming the withdrawal is successful. However, their system processed the money to a completely WRONG IBAN (ES20 0182 5430 4502 0170 9315) which does not belong to me, even though my name and address are printed on it.

My correct registered BBVA Spain IBAN is ES09 0182 5430 4502 0171 0289 (proven by my previous successful withdrawal receipt from 13-05-2026). My bank (BBVA Spain) has officially confirmed that no funds ever arrived because the beneficiary name and IBAN mismatched.

I have already uploaded full proof including chat logs (Ticket 16858332 where agent Fred admitted the payment specialist is checking it) and my official signed BBVA contract showing my real IBAN. Furthermore, agent Janelle stated they would escalate it if I provided a bank letter, which I did, but they still refused to act. 22Bet support is ignoring the evidence and refusing to recall the funds from Inpay. Please help me get my money back.

Resolved

€215

Withdrawal request from Sunday 10th of May

Hi! I’m writing this complaint since I haven’t received my payment for the withdrawal request from Sunday 10th of May. It’s now been 8 days of customer service telling me to be patient and receiving automatically generated replies from so-called ”live agents”. The terms and conditions state that a withdrawal request should take a maximum of 5 days, and it’s now been 8. I’ve submitted every document they’ve asked for and before already got a payment from a different withdrawal request. However, this particular request has yet to be resolved, hence, I’m writing this complaint. They’re holding 150,11€ of my money, and they’re not able to provide me with answers nor a payment. The withdrawal request number is 4822913377.

Resolved

€150

Casino refusing withdrawal after verification

I am submitting a formal complaint regarding my account with 22bet and my inability to withdraw my funds.

I made deposits using methods provided by the platform. When I tried to withdraw, my requests were repeatedly rejected.

I was asked to provide multiple verification documents including ID, bank details and Skrill information. I provided everything requested.

Despite this, no working withdrawal method has been provided.

The suggested methods like Visa and Skrill are not available or do not work in my country.

I requested withdrawal via bank transfer or refund to my original payment method but I have not received a clear solution.

Support replies are repetitive and do not solve the issue.

This situation is blocking my funds.

I request that a working withdrawal method is provided immediately or my funds are returned via bank transfer or original payment method.

I can provide all proof and communication if needed.

Kind regards

Resolved

kr9,000

Verification delay

The casino is not withdrawing my money. They put me through a verification process and requested various photos and documents. I provided absolutely everything. And now they’ve just been ignoring me for a month, giving me excuses. They’re not telling me anything. Just “please wait, your data is being verified.” It’s already been a month! A whole month they’ve been “verifying” something! I haven’t been able to withdraw my money for a month! And I didn’t violate anything — I was just placing bets and playing at the casino.

Resolved

Casino took my money And blocked my account

My name is Alan George, and my 22bet ID is 328918077. I have deposited a lot of money on their platform. Recently, I won a combo bet and tried to withdraw just ₹1000, which is not even close to 5% of my lifetime loss. Suddenly, my withdrawal was rejected, and they blocked all transactions on my account, including withdrawals, betting, and everything else.
I contacted their customer service via email. They asked for my Aadhaar photo, which I provided clearly. Then they asked for a PDF copy of my Aadhaar card, which I also submitted. However, it has been 3 days, and they have still not fixed the issue.
Their customer service is very rude and unprofessional. They are behaving very badly. I have suffered a lot because of this platform.

I'll submit all documents on this complaint

pdf password is ALAN2000

Resolved

₹1,000