Complaint #544 22bet Casino

Giving me the runaround with account verification

By JR1992

5 years ago

Hi AskGamblers,

My 22bet account number: 178939591

Actually, my balance is 9460€.

The ongoing ticket number I have at 22Bet regarding this is: #2503426

After winning the 9460 € and after going through a successful account verification process on 22/12/2020, when I was going to withdraw the amount, I had a message to send an email to the team security, on the 4th of January.
So I did, since then I have exchanged more than 80 emails with the security team and always provided all the information requested.

Documents requested by 22bet in order:

*You should provide us with the confirmation of your deposits made via Multibanco Switch payment system. Provide us with screenshots of your payment system where we can see transactions connected with our company. You should also make a screenshot of your Personal Profile in Multibanco Switch payment system - Sent

*Provide us with screenshots of your payment system through the Multibanco Switch payment system, in which we can see transactions, as well as the owner's data, you can provide a statement in PDF format. - Sent

*Provide us with screenshots of your payment system through the Multibanco Switch payment system, in which we can see transactions (01/01/2021-04/01/2021), as well as the owner's data, you can provide a statement in PDF format. - Sent with screenshots and PDF statement

*Please provide us with a PC screenshot from your bank site or PDF-format statement confirming your Multibanco deposit (01/01/2021-04/01/2021) transaction to your gaming account. - Sent again (the same as the previous request)

*Please provide us with a PC screenshot from your bank site or PDF-format statement confirming your Multibanco deposit (01/01/2021-02/01/2021) transaction to your gaming account. - Sent

*Please provide us with a PC screenshot from your bank site or PDF-format statement confirming your Multibanco deposit (01/01/2021 3000 EUR, 04/01/2021 5000 EUR) transaction to your gaming account. - Sent

*Please pay attention to the requirements of the Security Department, otherwise further actions are impossible.
Please, provide us the screenshots with detailed holder's data of e-wallet. Multibanco deposit (01/01/2021 3000 EUR, 04/01/2021 5000 EUR) transaction to your gaming account. - Sent again

*Please, provide us the screenshots with detailed holder's data of e-wallet. Multibanco deposit (01/01/2021 3000 EUR) transaction to your gaming account. - Sent

*Please provide us with a PC screenshot from your bank site or PDF-format statement (not receipts) confirming your Multibanco deposit transaction to your gaming account (15/12/2020 - 6/01/2021). - Sent. In this situation, I asked the bank directly for an extract with all the transactions carried out during that period and sent the stamped and identified extract.

Actually, they saw " Your data is under verification now. Wait for the answer, please. " and " All requests are processed in turn. Please wait, you will get a notification. " . These latest comunications were sent friday morning, with no developments so far.

If you need the screenshots of the conversation, say it and i will send it

Therefore I would like to get some help from Askgamblers to contact a 22Bet representative, to get them to solve this for me.

Thank you in advance.

Best regards.

Disputed Casino 22bet Casino

Reason Declined payment

Amount €9460

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

JR1992

5 years ago

This complaint was resolved. They unlocked the withdrawls. Please close this complaint.

Thank you.

Best regards !

JR1992

5 years ago

Yesterday they requested:

" You should make a selfie, holding your ID card near your face. Also next to you should be the computer (or mobile device) where we can see your inbox messages from security department (this mailing)
Your face, your ID card in the hand and the dialogue with the Security department opened on any device should be fully and clearly seen on the same photo. All data should be clearly visible. "

I sent but i'm waiting for a response. This process has been going on for almost 2 weeks...

22bet Casino Complaint Stats

Resolved 220 / 220

Avg. Amount $2,170

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

22bet Casino Complaints

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Deposit not credited even after 13 days of transfer

I am submitting this complaint because my deposit has been successfully deducted from my bank account, but it has not been credited to my 22Bet account.

I made the deposit using the payment method provided by 22Bet which is UPI, The transaction was completed successfully, and the amount was debited from my bank account. However, the funds are still missing from my 22Bet balance.

I contacted 22Bet customer support and provided all the required information, including my payment receipt and transaction details. Despite this, the issue has not been resolved. I have attached the deposit details along with my bank statement from the day of deposit till today in the complaint below. Kindly go through it; 22Bet is not even showing my deposit as processing in the app. The proof is also attached below.

I kindly request AskGamblers to assist me in resolving this matter and help ensure that my deposit is credited to my 22Bet account as soon as possible.

22bet account details

Number 1576947541

Name. < username removed >

Amount transferred 300

Date & timings 9th July 2026 07:24 pm

92h left

₹300

Account restriction and funds inaccessibility

I. Overview
I am writing to file a formal complaint against 22Bet regarding an unjustified account restriction placed on my account ([1613718153]) shortly after my registration and initial deposit.
II. Sequence of Events
Registration & Deposit: On [27/03/2026], I created my account and successfully made my very first deposit of [1000 INR by icashone].
The Issue: Within a few hours of my deposit, I attempted to place bets but found my account restricted. The platform displays a persistent error message stating: "currency=0" and "game not available."
Communication Attempt: I immediately contacted 22Bet support to resolve this issue.
Current Status: The operator has acknowledged the issue but has officially stated that they have "no specific timeframe" for a resolution. My funds remain inaccessible, and I have been provided with no explanation for this restriction despite being a new user who has not violated any terms.
III. Desired Outcome
I am requesting that 22Bet either:
Immediately lift the restriction on my account so I may access my funds and use the platform.
Alternatively, immediately process a refund of my initial deposit to the original payment method if they are unwilling to provide access to the account.
IV. Evidence Provided
Screenshot of the "currency=0" / "game not available" error.
Copy of the deposit confirmation/transaction receipt.
Correspondence with 22Bet support where they confirmed the "no timeframe" status.
I am a new user and have fully complied with all platform requirements. I believe this indefinite hold on my funds is unfair and violates the standard service expectations for a gaming operator. I am seeking AskGamblers' assistance to mediate this matter and reach a prompt resolution.

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My 20000 and 30000 and 30000 deposit not credited

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I request ask gambler to please help me out this ia mu kind request to them and please contact their licensed company as they are doing frauds.

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22bet ID: 1194201819
I am writing to request your assistance regarding an ongoing issue with 22Bet that has left me unable to access my funds.

I decided to join 22Bet after reading positive reviews and recommendations about the casino on AskGamblers. Based on those reviews, I believed 22Bet was a trustworthy and reputable operator. I created an account, completed the verification process, and started playing on the platform.

Initially, I lost approximately CAD 20,000. Throughout my time playing, all deposits and withdrawals were processed almost instantly, and I never experienced any issues. My account was fully verified, and everything appeared to be operating normally.

However, this month my withdrawal request was suddenly declined. When I contacted customer support, I was instructed to contact the Security Department by email.

The Security Department first requested a copy of my identification document. I promptly provided a clear and valid copy. They then requested additional photos of the same ID from different angles and backgrounds. Although I found this unusual, I fully cooperated and submitted the requested documents.

After that, I was asked to provide proof of funds. Since a significant portion of the money I deposited originated from winnings previously earned and withdrawn from 22Bet itself, I provided evidence supporting this. Despite my cooperation, I received only the following response:

“Please pay attention to the requirements of the Security Department, otherwise further actions are impossible.”

I consider this response unprofessional and unclear. It does not explain what specific information is missing or what additional documents are required. Simply stating that “further actions are impossible” without providing clear guidance is not an acceptable way to communicate with a customer who has fully cooperated throughout the verification process.

Considering they might need first deposit .I prepared a detailed PDF document containing an explanation letter and a step-by-step breakdown of the source of my funds. I also included evidence showing how the money was transferred to my 22Bet account. Part of the funds originated from winnings at BC.Game, a platform where I have never experienced any issues with withdrawals.

Previously, support representatives would respond within an hour. However, after I submitted the requested documents and explanation, communication has significantly slowed, and I have been waiting a long time without receiving any meaningful response.

I have fully complied with every request made by 22Bet and have provided all documents requested so far. I am therefore asking AskGamblers to intervene and help resolve this matter. I simply want my withdrawal processed.

I chose 22Bet because of its positive reputation and the reviews I read on AskGamblers. As a loyal customer who has deposited and lost substantial amounts on the platform, I did not expect to encounter these issues when attempting to withdraw my funds.

I have attached the file so you can also take a look that how professional and organized file I made and sent to them

Thank you for your time and assistance. I look forward to your support in resolving this matter

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22Bet provided an Inpay receipt (End-to-end ID: 4834843109) claiming the withdrawal is successful. However, their system processed the money to a completely WRONG IBAN (ES20 0182 5430 4502 0170 9315) which does not belong to me, even though my name and address are printed on it.

My correct registered BBVA Spain IBAN is ES09 0182 5430 4502 0171 0289 (proven by my previous successful withdrawal receipt from 13-05-2026). My bank (BBVA Spain) has officially confirmed that no funds ever arrived because the beneficiary name and IBAN mismatched.

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I want my deposit money,

Please Askgambler team help me regarding my deposit money.

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22bet support told me this can take upto 5 hours but already 2 days complete.

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