Complaint #544 22bet Casino

Giving me the runaround with account verification

By JR1992

5 years ago

Hi AskGamblers,

My 22bet account number: 178939591

Actually, my balance is 9460€.

The ongoing ticket number I have at 22Bet regarding this is: #2503426

After winning the 9460 € and after going through a successful account verification process on 22/12/2020, when I was going to withdraw the amount, I had a message to send an email to the team security, on the 4th of January.
So I did, since then I have exchanged more than 80 emails with the security team and always provided all the information requested.

Documents requested by 22bet in order:

*You should provide us with the confirmation of your deposits made via Multibanco Switch payment system. Provide us with screenshots of your payment system where we can see transactions connected with our company. You should also make a screenshot of your Personal Profile in Multibanco Switch payment system - Sent

*Provide us with screenshots of your payment system through the Multibanco Switch payment system, in which we can see transactions, as well as the owner's data, you can provide a statement in PDF format. - Sent

*Provide us with screenshots of your payment system through the Multibanco Switch payment system, in which we can see transactions (01/01/2021-04/01/2021), as well as the owner's data, you can provide a statement in PDF format. - Sent with screenshots and PDF statement

*Please provide us with a PC screenshot from your bank site or PDF-format statement confirming your Multibanco deposit (01/01/2021-04/01/2021) transaction to your gaming account. - Sent again (the same as the previous request)

*Please provide us with a PC screenshot from your bank site or PDF-format statement confirming your Multibanco deposit (01/01/2021-02/01/2021) transaction to your gaming account. - Sent

*Please provide us with a PC screenshot from your bank site or PDF-format statement confirming your Multibanco deposit (01/01/2021 3000 EUR, 04/01/2021 5000 EUR) transaction to your gaming account. - Sent

*Please pay attention to the requirements of the Security Department, otherwise further actions are impossible.
Please, provide us the screenshots with detailed holder's data of e-wallet. Multibanco deposit (01/01/2021 3000 EUR, 04/01/2021 5000 EUR) transaction to your gaming account. - Sent again

*Please, provide us the screenshots with detailed holder's data of e-wallet. Multibanco deposit (01/01/2021 3000 EUR) transaction to your gaming account. - Sent

*Please provide us with a PC screenshot from your bank site or PDF-format statement (not receipts) confirming your Multibanco deposit transaction to your gaming account (15/12/2020 - 6/01/2021). - Sent. In this situation, I asked the bank directly for an extract with all the transactions carried out during that period and sent the stamped and identified extract.

Actually, they saw " Your data is under verification now. Wait for the answer, please. " and " All requests are processed in turn. Please wait, you will get a notification. " . These latest comunications were sent friday morning, with no developments so far.

If you need the screenshots of the conversation, say it and i will send it

Therefore I would like to get some help from Askgamblers to contact a 22Bet representative, to get them to solve this for me.

Thank you in advance.

Best regards.

Disputed Casino 22bet Casino

Reason Declined payment

Amount €9460

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

JR1992

5 years ago

This complaint was resolved. They unlocked the withdrawls. Please close this complaint.

Thank you.

Best regards !

JR1992

5 years ago

Yesterday they requested:

" You should make a selfie, holding your ID card near your face. Also next to you should be the computer (or mobile device) where we can see your inbox messages from security department (this mailing)
Your face, your ID card in the hand and the dialogue with the Security department opened on any device should be fully and clearly seen on the same photo. All data should be clearly visible. "

I sent but i'm waiting for a response. This process has been going on for almost 2 weeks...

22bet Casino Complaint Stats

Resolved 216 / 216

Avg. Amount $2,156

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

22bet Casino Complaints

See all complaints for this casino

Issue with withdrawal

22bet ID: 1194201819
I am writing to request your assistance regarding an ongoing issue with 22Bet that has left me unable to access my funds.

I decided to join 22Bet after reading positive reviews and recommendations about the casino on AskGamblers. Based on those reviews, I believed 22Bet was a trustworthy and reputable operator. I created an account, completed the verification process, and started playing on the platform.

Initially, I lost approximately CAD 20,000. Throughout my time playing, all deposits and withdrawals were processed almost instantly, and I never experienced any issues. My account was fully verified, and everything appeared to be operating normally.

However, this month my withdrawal request was suddenly declined. When I contacted customer support, I was instructed to contact the Security Department by email.

The Security Department first requested a copy of my identification document. I promptly provided a clear and valid copy. They then requested additional photos of the same ID from different angles and backgrounds. Although I found this unusual, I fully cooperated and submitted the requested documents.

After that, I was asked to provide proof of funds. Since a significant portion of the money I deposited originated from winnings previously earned and withdrawn from 22Bet itself, I provided evidence supporting this. Despite my cooperation, I received only the following response:

“Please pay attention to the requirements of the Security Department, otherwise further actions are impossible.”

I consider this response unprofessional and unclear. It does not explain what specific information is missing or what additional documents are required. Simply stating that “further actions are impossible” without providing clear guidance is not an acceptable way to communicate with a customer who has fully cooperated throughout the verification process.

Considering they might need first deposit .I prepared a detailed PDF document containing an explanation letter and a step-by-step breakdown of the source of my funds. I also included evidence showing how the money was transferred to my 22Bet account. Part of the funds originated from winnings at BC.Game, a platform where I have never experienced any issues with withdrawals.

Previously, support representatives would respond within an hour. However, after I submitted the requested documents and explanation, communication has significantly slowed, and I have been waiting a long time without receiving any meaningful response.

I have fully complied with every request made by 22Bet and have provided all documents requested so far. I am therefore asking AskGamblers to intervene and help resolve this matter. I simply want my withdrawal processed.

I chose 22Bet because of its positive reputation and the reviews I read on AskGamblers. As a loyal customer who has deposited and lost substantial amounts on the platform, I did not expect to encounter these issues when attempting to withdraw my funds.

I have attached the file so you can also take a look that how professional and organized file I made and sent to them

Thank you for your time and assistance. I look forward to your support in resolving this matter

52h left

$16,000

Withdrawal sent to wrong IBAN

Hello AskGamblers Team,

I am opening this dispute against 22Bet regarding a missing withdrawal of €215 from 14-05-2026.

I want to state clearly that I have ONLY EVER USED ONE SINGLE BANK ACCOUNT for all my transactions on 22Bet. I have never added, owned, or used any other IBAN on their platform.

22Bet provided an Inpay receipt (End-to-end ID: 4834843109) claiming the withdrawal is successful. However, their system processed the money to a completely WRONG IBAN (ES20 0182 5430 4502 0170 9315) which does not belong to me, even though my name and address are printed on it.

My correct registered BBVA Spain IBAN is ES09 0182 5430 4502 0171 0289 (proven by my previous successful withdrawal receipt from 13-05-2026). My bank (BBVA Spain) has officially confirmed that no funds ever arrived because the beneficiary name and IBAN mismatched.

I have already uploaded full proof including chat logs (Ticket 16858332 where agent Fred admitted the payment specialist is checking it) and my official signed BBVA contract showing my real IBAN. Furthermore, agent Janelle stated they would escalate it if I provided a bank letter, which I did, but they still refused to act. 22Bet support is ignoring the evidence and refusing to recall the funds from Inpay. Please help me get my money back.

55h left

€215

Withdrawal request from Sunday 10th of May

Hi! I’m writing this complaint since I haven’t received my payment for the withdrawal request from Sunday 10th of May. It’s now been 8 days of customer service telling me to be patient and receiving automatically generated replies from so-called ”live agents”. The terms and conditions state that a withdrawal request should take a maximum of 5 days, and it’s now been 8. I’ve submitted every document they’ve asked for and before already got a payment from a different withdrawal request. However, this particular request has yet to be resolved, hence, I’m writing this complaint. They’re holding 150,11€ of my money, and they’re not able to provide me with answers nor a payment. The withdrawal request number is 4822913377.

Resolved

€150

Casino refusing withdrawal after verification

I am submitting a formal complaint regarding my account with 22bet and my inability to withdraw my funds.

I made deposits using methods provided by the platform. When I tried to withdraw, my requests were repeatedly rejected.

I was asked to provide multiple verification documents including ID, bank details and Skrill information. I provided everything requested.

Despite this, no working withdrawal method has been provided.

The suggested methods like Visa and Skrill are not available or do not work in my country.

I requested withdrawal via bank transfer or refund to my original payment method but I have not received a clear solution.

Support replies are repetitive and do not solve the issue.

This situation is blocking my funds.

I request that a working withdrawal method is provided immediately or my funds are returned via bank transfer or original payment method.

I can provide all proof and communication if needed.

Kind regards

Resolved

kr9,000

Verification delay

The casino is not withdrawing my money. They put me through a verification process and requested various photos and documents. I provided absolutely everything. And now they’ve just been ignoring me for a month, giving me excuses. They’re not telling me anything. Just “please wait, your data is being verified.” It’s already been a month! A whole month they’ve been “verifying” something! I haven’t been able to withdraw my money for a month! And I didn’t violate anything — I was just placing bets and playing at the casino.

Resolved

Casino took my money And blocked my account

My name is Alan George, and my 22bet ID is 328918077. I have deposited a lot of money on their platform. Recently, I won a combo bet and tried to withdraw just ₹1000, which is not even close to 5% of my lifetime loss. Suddenly, my withdrawal was rejected, and they blocked all transactions on my account, including withdrawals, betting, and everything else.
I contacted their customer service via email. They asked for my Aadhaar photo, which I provided clearly. Then they asked for a PDF copy of my Aadhaar card, which I also submitted. However, it has been 3 days, and they have still not fixed the issue.
Their customer service is very rude and unprofessional. They are behaving very badly. I have suffered a lot because of this platform.

I'll submit all documents on this complaint

pdf password is ALAN2000

Resolved

₹1,000

My 46130 inr deposit not credited after 2 days complete

My account id- 480712771

I'm depositing 46130 rupees in my 22bet on date 27/03/2026

My deposit not credited in 22bet account.

My deposit money was debited from my bank account but 22bet support not helping.

I want my deposit money,

Please Askgambler team help me regarding my deposit money.

I've made many deposits in this week and they have been credited within 2 minutes but this time my deposit was not received and 22bet support is not helping me with my deposit problem.

22bet support told me this can take upto 5 hours but already 2 days complete.

Please help me,

Resolved

Unexpected problem with Wallet ID

1. Introduction and Background
I am filing this formal complaint against 22Bet Casino regarding the unjustified freezing of my funds and an impassable verification process. I registered my account on February 22, 2026. From the outset, I explicitly waived all welcome bonuses to ensure my play remained unrestricted by wagering requirements—a fact confirmed by the casino’s support team (see attached transcripts).

2. Account Activity and Initial Compliance
During my initial period of play, just only on a Live Roulette, I maintained a positive balance and successfully executed two withdrawals to my original source of funds. No problems at all . At that stage, the casino’s support was responsive, and no compliance issues were raised.

My current balance stands at approximately $1,000 USD.

3. The Verification Deadlock (KYC/AML)
The issue arose when I attempted to access my account to continue playing and found it restricted. I was requested to undergo an additional KYC process, including the submission of identity documents and selfies, all of which were provided promptly.
However, the Security Team has since entered a repetitive and logically flawed cycle, requesting the following:

"Provide us with the screenshots from the site or app where Crypto currency deposits were bought."

4. Technical and Legal Arguments
I have repeatedly clarified to 22Bet Security that the source of funds is a non-custodial "Trust Wallet".
• Nature of the Wallet: These wallets are decentralized and anonymous by design; they do not hold personal data.
• Source of Funds: The crypto assets were purchased with cash at a physical point of sale, not through a centralized exchange (CEX) or website. Therefore, the requested "purchase screenshot" is a physical and technical impossibility.
• Evidence Provided: I have submitted the full blockchain traceability (Transaction IDs) proving the funds originated from my wallet.
• Arbitrary Rejection: The casino summarily dismissed this evidence, stating: "Screenshots from the etherscan website are not accepted for verification."

5. Grounds for Complaint
The casino's refusal to accept blockchain evidence—the only objective proof for cryptocurrency—while demanding non-existent documentation from a decentralized wallet, constitutes a procedural deadlock.
Furthermore, 22Bet does not explicitly state that users are prohibited from using non-custodial wallets (like Trust Wallet), nor did they flag this during the initial deposits and withdrawals.

6. Desired Resolution
I request the assistance of AskGamblers to mediate the following:

1. Restoration of Access: Immediate access to my legitimate funds ($1,000 USD).

2. Verification Completion: Recognition of the blockchain traceability provided as valid proof of ownership, given the decentralized nature of the wallet.

3. Account Normalization: The right to continue playing without further discriminatory questioning regarding my choice of a standard, legitimate crypto wallet.

Rejected

$1,000

My account balance

My account balance is 46800, and it has been over two weeks since I have been trying to make a withdrawal.

Whenever I attempt to withdraw, I receive a message instructing me to contact security via email. I have already sent an email, but have not received any response until now.

I would like to verify my account and successfully withdraw my funds. My email address is already linked to my 22bet account.

Please assist me in resolving this issue as soon as possible.

My username is

1552246903

Thank you for your attention.

Resolved

₦46,862

Took my money and never added it to my gaming account

My name is < removed >

My 22bet id is : < sent to the casino >

I have deposited rs 500 through UPI on 26 December 2025 and they still don't added money in my account and. My payment query is still active. I don't know what to do. This guy are always telling me that they will add my money soon now I don't believe them because it's almost 1 month and no update from them and their Customer service is so bad. I hope askgamblers will help me. And I need a compensation from them for wasting my 1 month

Resolved

₹500