Complaint #357 22bet Casino

Casino does not credit deposit

By nakatosamo

6 years ago

Hello, 22Bet casino does not credit my deposit that was placed over 4 days ago via Bitcoin. The bitcoin transaction was confirmed and the funds were transferred within 30 min. 22Bet has not answered any emails, their service live chat team is a disaster using canned responses that do not help at all.

I sent 0.0188 BTC on the 21st of April, 2020. After 4 days, several emails with no response and many online conversations I get nothing but a canned response "Please apply to [email protected] one more time."

I attached a screenshot of the payment, a screenshot of my still not credited account, a screenshot of one of my email conversations and frustrating online chat experience.

Please, help. This is theft.

Disputed Casino 22bet Casino

Reason Amount not credited

Amount BTC0.0188

Discussion

AskGamblers

• Support Team

2 years ago

Dear @nakatosamo,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required evidence has already been sent to the 22bet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required evidence or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

22bet Casino

• Representative

2 years ago

Dear NAKATOSAMO,

In order for us to assist you with resolving your issue, we require some additional information. While I understand that it has been some time since the problem arose, I am confident that we can address it effectively. Allow me to elucidate the operational procedure of our system. Upon the creation of an account, all Bitcoin wallets, including the Bitcoin itself, are automatically generated and linked to the respective player. This has consistently been our protocol.

Kindly forward to the designated address the video captured on your mobile device, demonstrating the sequential steps outlined below.

1) Access the website 22bet.com.
2) Navigate to the section titled "Deposit"
3) Choose "Bitcoin" (a window will appear, displaying the wallet to which funds should be transferred for deposit).

Please send the recorded video to compliance@22betaffiliate.com.

You can also send this video to Askgamblers to familiarize them with the results as well

This will enable us to ascertain which wallet is associated with your account. Regrettably, we did not receive a screenshot from our platform displaying the wallet address to which you deposited funds. The video footage will serve to corroborate or refute both parties' claims.

Sincerely, 22BET administration

AskGamblers

• Support Team

2 years ago

Dear all,

This complaint has been reopened as per 22bet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

6 years ago

Dear 22bet Casino,

The AskGamblers Complaint Team is kindly asking you to provide detail explanation regarding player's latest screenshot or valid evidence that casino offer only one BTC address which is not subject to any change. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thanks in advance for your cooperation.

22bet Casino Complaint Stats

Resolved 216 / 216

Avg. Amount $2,156

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

22bet Casino Complaints

See all complaints for this casino

Withdrawal request from Sunday 10th of May

Hi! I’m writing this complaint since I haven’t received my payment for the withdrawal request from Sunday 10th of May. It’s now been 8 days of customer service telling me to be patient and receiving automatically generated replies from so-called ”live agents”. The terms and conditions state that a withdrawal request should take a maximum of 5 days, and it’s now been 8. I’ve submitted every document they’ve asked for and before already got a payment from a different withdrawal request. However, this particular request has yet to be resolved, hence, I’m writing this complaint. They’re holding 150,11€ of my money, and they’re not able to provide me with answers nor a payment. The withdrawal request number is 4822913377.

Resolved

€150

Casino refusing withdrawal after verification

I am submitting a formal complaint regarding my account with 22bet and my inability to withdraw my funds.

I made deposits using methods provided by the platform. When I tried to withdraw, my requests were repeatedly rejected.

I was asked to provide multiple verification documents including ID, bank details and Skrill information. I provided everything requested.

Despite this, no working withdrawal method has been provided.

The suggested methods like Visa and Skrill are not available or do not work in my country.

I requested withdrawal via bank transfer or refund to my original payment method but I have not received a clear solution.

Support replies are repetitive and do not solve the issue.

This situation is blocking my funds.

I request that a working withdrawal method is provided immediately or my funds are returned via bank transfer or original payment method.

I can provide all proof and communication if needed.

Kind regards

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kr9,000

Verification delay

The casino is not withdrawing my money. They put me through a verification process and requested various photos and documents. I provided absolutely everything. And now they’ve just been ignoring me for a month, giving me excuses. They’re not telling me anything. Just “please wait, your data is being verified.” It’s already been a month! A whole month they’ve been “verifying” something! I haven’t been able to withdraw my money for a month! And I didn’t violate anything — I was just placing bets and playing at the casino.

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Casino took my money And blocked my account

My name is Alan George, and my 22bet ID is 328918077. I have deposited a lot of money on their platform. Recently, I won a combo bet and tried to withdraw just ₹1000, which is not even close to 5% of my lifetime loss. Suddenly, my withdrawal was rejected, and they blocked all transactions on my account, including withdrawals, betting, and everything else.
I contacted their customer service via email. They asked for my Aadhaar photo, which I provided clearly. Then they asked for a PDF copy of my Aadhaar card, which I also submitted. However, it has been 3 days, and they have still not fixed the issue.
Their customer service is very rude and unprofessional. They are behaving very badly. I have suffered a lot because of this platform.

I'll submit all documents on this complaint

pdf password is ALAN2000

Resolved

₹1,000

My 46130 inr deposit not credited after 2 days complete

My account id- 480712771

I'm depositing 46130 rupees in my 22bet on date 27/03/2026

My deposit not credited in 22bet account.

My deposit money was debited from my bank account but 22bet support not helping.

I want my deposit money,

Please Askgambler team help me regarding my deposit money.

I've made many deposits in this week and they have been credited within 2 minutes but this time my deposit was not received and 22bet support is not helping me with my deposit problem.

22bet support told me this can take upto 5 hours but already 2 days complete.

Please help me,

Resolved

Unexpected problem with Wallet ID

1. Introduction and Background
I am filing this formal complaint against 22Bet Casino regarding the unjustified freezing of my funds and an impassable verification process. I registered my account on February 22, 2026. From the outset, I explicitly waived all welcome bonuses to ensure my play remained unrestricted by wagering requirements—a fact confirmed by the casino’s support team (see attached transcripts).

2. Account Activity and Initial Compliance
During my initial period of play, just only on a Live Roulette, I maintained a positive balance and successfully executed two withdrawals to my original source of funds. No problems at all . At that stage, the casino’s support was responsive, and no compliance issues were raised.

My current balance stands at approximately $1,000 USD.

3. The Verification Deadlock (KYC/AML)
The issue arose when I attempted to access my account to continue playing and found it restricted. I was requested to undergo an additional KYC process, including the submission of identity documents and selfies, all of which were provided promptly.
However, the Security Team has since entered a repetitive and logically flawed cycle, requesting the following:

"Provide us with the screenshots from the site or app where Crypto currency deposits were bought."

4. Technical and Legal Arguments
I have repeatedly clarified to 22Bet Security that the source of funds is a non-custodial "Trust Wallet".
• Nature of the Wallet: These wallets are decentralized and anonymous by design; they do not hold personal data.
• Source of Funds: The crypto assets were purchased with cash at a physical point of sale, not through a centralized exchange (CEX) or website. Therefore, the requested "purchase screenshot" is a physical and technical impossibility.
• Evidence Provided: I have submitted the full blockchain traceability (Transaction IDs) proving the funds originated from my wallet.
• Arbitrary Rejection: The casino summarily dismissed this evidence, stating: "Screenshots from the etherscan website are not accepted for verification."

5. Grounds for Complaint
The casino's refusal to accept blockchain evidence—the only objective proof for cryptocurrency—while demanding non-existent documentation from a decentralized wallet, constitutes a procedural deadlock.
Furthermore, 22Bet does not explicitly state that users are prohibited from using non-custodial wallets (like Trust Wallet), nor did they flag this during the initial deposits and withdrawals.

6. Desired Resolution
I request the assistance of AskGamblers to mediate the following:

1. Restoration of Access: Immediate access to my legitimate funds ($1,000 USD).

2. Verification Completion: Recognition of the blockchain traceability provided as valid proof of ownership, given the decentralized nature of the wallet.

3. Account Normalization: The right to continue playing without further discriminatory questioning regarding my choice of a standard, legitimate crypto wallet.

Rejected

$1,000

My account balance

My account balance is 46800, and it has been over two weeks since I have been trying to make a withdrawal.

Whenever I attempt to withdraw, I receive a message instructing me to contact security via email. I have already sent an email, but have not received any response until now.

I would like to verify my account and successfully withdraw my funds. My email address is already linked to my 22bet account.

Please assist me in resolving this issue as soon as possible.

My username is

1552246903

Thank you for your attention.

Resolved

₦46,862

Took my money and never added it to my gaming account

My name is < removed >

My 22bet id is : < sent to the casino >

I have deposited rs 500 through UPI on 26 December 2025 and they still don't added money in my account and. My payment query is still active. I don't know what to do. This guy are always telling me that they will add my money soon now I don't believe them because it's almost 1 month and no update from them and their Customer service is so bad. I hope askgamblers will help me. And I need a compensation from them for wasting my 1 month

Resolved

₹500

Don't want to pay my withdrawal at verificated account

Hello, my name is Tsvetelina, account number 1455589055. I had registered at 22bet at 13.11.2025. At the same day, i won 24 000 BGN. I had requested withdrawal, they want from me selfie with id and conversation, just selfie and ID card. I provided them everything in 1 hr. The next day, they wanted from me document for a LACK OF GAMBLING ADDICTION. For first time i see that requirement. I provided them with that document from medical specialist. Waited 4 days to check it the document was half page , and after that they told me my account is verificated. At 17.11.2025 11:38, i made 6 requests for withdrawals of 6x 3 900 BGN via Sepa Transfer , and they were in status Approved . After that , till now, the money are not transfered and completed and the status wasnt changed. I contact with the support every day till now and please them to check what happens, because usually the sepa transfers goes in 24 hrs. They told me that everything is OK, just need to wait maximum 5 days. At friday 21.11.2025 i asked them what happens, they told me that the term is 7 days, not 5 days ... Nevermind. I please them to open some case, because it is not normal to wait so much, and after that they told me that they opened a case for their financial department and to contact them 12 hrs later. I contacted them at every 12 hrs, but they told me that there is no any answer, till now, still dont have an answer. Today i start to emailing, chatting and seraching contact to all of their departments, they just do nothing, only tell me to wait wait wait. These money are a lot of money for me, i dont know what to do, for first time i see such a manners. They are rude, they dont answer me or if they answer me they do it with ready answers, that dont correspond with my question. I am worried, i am stressed about this case, dont know what to do - feeling robbed, scammed, feeling like a begger because i just want to withdrawal my money.

Resolved

лв.24,000

Delaying to pay out 652000 INR

Dear Askgambler team,

I recently started playing in 22 bet and amassed around 650000 inr by playing multi bets. Today i tried to withdraw money and it asked to send identity documents to security team.

So I have immediately sent Aadhar card and pan card as my identity documents.

99% of my deposit is done via icash and I rarely use crypto.

They asked me send the crypto deposit transactions along with the profile screenshot .

I have sent them details of my little binance transactions along with profile screenshot.

They keep on asking the same document again and again and I have sent them more than 6 times.

This is really frustrating and I have never heard if any casino is asking such documents.

Despite providing ALL requested KYC documents, my account verification is unnecessarily stalled with new, unreasonable requests to delay the process further.

I am attaching all the documents here for your reference.

Kindly assist me on this matter.

Regards,

Sujata

Resolved

₹65,000