Complaint #713 22bet Casino

Would not let me withdraw my funds

By Borjan S.

3 years ago

So this is what happened, me and my friends were betting on a live hockey game and it was my and my friend's first time to create an account on their website. Everything went smooth from registering to depositing to placing bets. I verified my user account also it is my name my address my bank credit card everything. We were watching the game on a live streaming website and were placing bets who would score a goal and I guessed it right but 22bet refunded me ( ok no problem ).We were just having fun nothing else. After that my friend lost something small and requested to withdraw his money and he did but in my situation they locked my account. So what does this mean, they locked me to deposit any money again, locked me to withdraw any money and locked me to play their games.

So what do i do? I sent around 10 - 20 emails and every time they respond it's like some of their employees are giving me different answers. First they say it is our decision that we do not decide you to gamble ( OK im fine with that ). For the withdraw they told me 3 times that I am able to withdraw and I am sending them screenshots that I can not. And they are just replying me on an email ( " try again later" ). That try again later lasts for 3 days.

So all I am left now is with " Rejected by operator. (Error processing payment)" and their responding " try again later " and ignoring me...

Disputed Casino 22bet Casino

Reason Refund declined

Amount MKD9100

Discussion

AskGamblers

• Support Team

2 years ago

Dear @borjanstef,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

borjanstef

• Macedonia

2 years ago

Your support team that is ready to help 24/7 has again told me to write my story from zero to your [email protected] email and again explain the whole situation. I told them to put me in CC and explain the whole situation to them so I can transfer my money to my skrill account or bank account. If your "team" is so supportive they could've contacted me many times and they have my phone number so I could give them my skrill ID or bank account. There is no reason to put me in such a position that I have to work for my 150euro and send 20 emails since last year it has been more than 16 months. I don't understand why you are bringing a big fuss for 150 euros and connecting me with your whole company. Last thing people SHOULD KNOW is that If I didn't get nervous about this and post what happened to me on this website then I would never see any of my funds, you are only replying to my situation because I posted here.

22bet Casino

• Representative

2 years ago

We would like to provide information about the deposit and withdrawal process

It is important to note that the availability of banks and payment methods for deposits and withdrawals can vary significantly from bank to bank or payment system to payment system. This is an individual decision due to the policies and specifications of each financial institution.

Our casino always strives to ensure a smooth and prompt withdrawal process. However, it sometimes happens that a bank or payment system operator rejects a transaction. In case a player is faced with such a situation, we have a wide range of alternative payment systems from which you can choose a suitable option for a successful withdrawal.

It is also important to keep in mind that not all operators or payment systems support withdrawal of small amounts. Minimum withdrawal limits may vary depending on the method you choose. We recommend that you familiarize yourself with the rules and restrictions of each payment system to be aware of the available options.

We strive to provide the most comfortable conditions for financial transactions players in our casino. If a player has any questions or requires additional assistance, our support team is always ready to help 24/7.

There is also a clause from the rules, which the player confirmed at registration:

22BET has the right to refuse to withdraw funds through payment systems or cash and offer instead a bank transfer.

borjanstef

• Macedonia

2 years ago

The money were deposited with my credit card and now 22bet does not let me withdraw with that method. They have only given withdrawal options with Neteller Skrill etc, I have a Skrill account and tried to withdraw and it gives me back that I can only withdraw money with the method i have put money. If this is not scamming people then why would they not let me send the money on my back account or they could at least call me? They have my address, phone and everything. And this is not about the 150euros it's about morals, principles and customer support which they obviously don't have!

22bet Casino Complaint Stats

Resolved 230 / 230

Avg. Amount $4,413

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

22bet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 182 out of 182 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

22bet Casino Complaints

See all complaints for this casino

Two SEPA withdrawals never received

91h left

€45,000

Unable to receive SMS OTP for withdrawal

Hello AskGamblers Team,

I am writing to seek your help regarding an issue with my casino account. I have successfully deposited money on this platform more than five times without any issues. However, today, when I attempted to make a withdrawal first time, I was unable to receive the required SMS verification code on my registered mobile number.

Amount held 3790inr

Please note that my phone number is active and fully functional for incoming messages. Additionally, I noticed that my personal profile section on the website has changed; it now only displays my Email ID and Gaming ID, while other details like my registered phone number—which were previously visible—are no longer shown.

I have already contacted customer chat support, but they failed to provide a satisfactory response or solution. This situation is causing me a lot of stress, and I request your intervention to help resolve this issue so I can proceed with my withdrawal.

upon contacting customer care chat they are saying that email code will be provided but when applying for withdrawal it still ask for code sent to phone number which nevers comes

Account Details:

Gaming ID: [1559360697]

Registered Email: [ removed and sent to the casino]

Registered Phone Number: [removed]

Thank you for your assistance.

Resolved

₹3,790

Withdrawal blocked verification pending for over a month

Hello AskGamblers team,

I live in Germany and have been playing at 22bet from Germany since registering on 17 September 2026, always with my real details. 22bet has known my country of residence from the start:

I registered with my German address in Hagen, North Rhine-Westphalia.

My deposits were made with my own bank cards, a Revolut card and a DKB Visa Debit card, plus one small cryptocurrency deposit.

During verification, 22bet requested and received my passport, photos of my bank cards, bank statements for both cards, and a selfie holding my passport next to the device I bet on, with my profile open.

[I have never used a VPN to access 22bet.]

On 17 September 2026 I requested a withdrawal of €1,390 (request №5298295113, ticket #5470147). The same day, 22bet’s security department asked me to verify my account. Between 17 September and 7 October 2026 I sent every document they requested, and on 7 October 2026 they confirmed in writing that my data had been received and was under verification.

Since then I have received no further requests and no result. When I asked for an update on 20 October 2026, I was only told that my request had been passed to specialists. On 26 October 2026, live support confirmed that my data is still under review, that they cannot see its progress, and that the withdrawal restriction remains in place. 22bet has never told me that any document is missing.

22bet accepted me as a player from Germany, took my deposits and reviewed my documents, so my country of residence was never hidden from them. I am asking 22bet to complete my verification or tell me exactly which document is missing, and to pay my withdrawal of €1,390.

Note: your live chat advised that a complaint from a restricted country can be submitted from a non-restricted IP while stating the country I have been playing from. 22bet does not appear in the list for Germany.

22bet account ID: 1806319519

Resolved

€1,390

Missing deposit for 11 days

I made deposit of 4000 INR on 03/10/2026.

22Bet ID: 1557172125
UTR: 846060124777
Query ID: 23247635

Amount debited from bank but not credited to casino wallet for 11 days.

22Bet support promised credit by 13/10/2026 EOD but failed. Now giving template reply "another payment system review" and not providing ARN / TID / Gateway.

I request either credit 4000 INR or provide valid ARN number.

Resolved

₹4,000

Unlawful 30Days Delay Withdrawal Player id 838671573

Dear AskGamblers Team,

I am lodging an unresolved complaint against 22bet regarding a pending withdrawal of 40,000 INR requested on 29/08/2026 via Bank Transfer.

Transaction details:

Player ID: 838671573
Query Number: 21510960
Transfer Reference: 1222143726082915123682654
Amount: 40,000 INR

My account is fully verified. Query 21510960 has been stuck in "In progress" for roughly a month. Despite submitting bank statements showing the funds were never credited to my account, the operator has failed to resolve the issue or provide a valid bank UTR clearing voucher.

Customer support also worst response on live chat...no use

I request AskGamblers to intervene so that 22bet either releases the funds with proper bank proof or restores the 40,000 INR back to my player wallet balance.

Resolved

₹40,000

Blocked account and withdrawal

I opened an account at 22BET Casino the other day and deposited a total of €350 across several transactions. After losing almost everything, I won €370 in a game, so I requested withdrawals of €300 and €10, leaving €50 in the account to keep playing. This happened on September 26th; my login details are ID 1816935281 and< email removed>

Rejected

€310

VIP cashback has been pending for two weeks

Hello AskGamblers Team,

I am writing to request your assistance regarding a serious promotion issue with 22Bet. My account is fully verified, and I hold a Diamond VIP status, which entitles me to a weekly 11% cashback on my net losses.

For the past 2 weeks, this 11% cashback has not been credited to my account.

I have contacted their support via live chat and email multiple times. Every single time, including today, I received the exact same canned template response stating that "the specialists are working on the technical issue." They refuse to provide any timeline or manual credit.I even gave them a final 24-hour warning via email, but they replied with the same automated script.

Since internal customer support is completely unresponsive and failing to fulfill their VIP loyalty program terms, I am forced to open this public complaint.

I request 22Bet to manually credit my rightful 11% VIP cashback immediately.

Resolved

Four SEPA withdrawals marked as successful but not received

The issue occurred on September 8, 2026. On that date, I made five withdrawals from my 22Bet account via SEPA bank transfer: 10,000, 10,000, 10,000, 9,000, and 9,900.

According to 22Bet, all five withdrawals were processed successfully, and the funds were sent.

However, I have received only the withdrawal of 9,900 in my bank account. The remaining four withdrawals — three payments of 10,000 and one payment of 9,000, totaling 39,000 — have not been received.

22Bet informed me that the withdrawals were successfully sent and that the arrival of the funds depends on their payment provider. However, I have not received any clear information about the location or status of the four missing SEPA transfers, and their support is currently not responding to me.

I have requested proof of payment and traceable transaction details for the missing transfers, including the transaction/payment references and End-to-End IDs, so that my bank can trace them. I have not received these details.

The fact that the 9,900 SEPA withdrawal from the same date successfully reached the same bank account, while the other four transfers did not, makes me particularly concerned.

I am requesting that 22Bet immediately investigate and trace all four missing SEPA transfers with their payment provider and provide valid proof of payment and transaction references for each transfer.

If the transfers cannot be completed, I request that the full missing amount of 39,000 be returned to my 22Bet account.

I can provide screenshots of the withdrawal history, showing that all withdrawals are marked as successfully processed, as well as my bank statement confirming that only the 9,900 payment was received.

Resolved

€39,000

I deposited 10000 INR Delayed deposit 25days

I deposited 10000INR on 06/08/2026, 25days still 22bet casino site still not added my deposit,
They always told and ask multiple times bank statement etc,,,,etc,,. It's not helpful at all they were doing time passes, So many players facing the same issue..
I contacted my bank they told me successfully credited to 22bet payment provider parter account..
I think they are doing froud with players deposits. PLEASE HELP..

Resolved

Withdrawal unresolved after I provided all documents they requested

I am requesting AskGamblers’ assistance regarding a serious and prolonged withdrawal issue with 22Bet.

At the beginning, withdrawals from my 22Bet account worked normally. Previous withdrawals were usually credited to my bank account within approximately 30–60 minutes.

Later, 22Bet requested additional account verification. I fully understood and respected this process and cooperated with every request. I provided all documents they requested, including identification documents and additional financial documentation.

After this verification, 22Bet successfully processed a large withdrawal from my account.

Not long afterwards, I submitted further withdrawal requests. From that point onward, the situation changed completely.

22Bet initiated another review, this time asking for information and documents concerning the Source of Funds used for my deposits and whether the activity could involve money laundering or other financial concerns.

Again, I cooperated fully and provided all requested information and supporting documents.

After approximately five days of waiting, my pending withdrawal requests were cancelled without any clear and specific explanation, and the funds were returned to my gaming balance.

I then submitted the withdrawals again.

Since then, I have received multiple different and sometimes contradictory explanations from 22Bet.

At different times, I was told:

* that my documents had been accepted for verification;
* that there were technical problems with the payment system;
* that there were specifically problems with SEPA withdrawals;
* that I should try an alternative withdrawal method;
* and later that alternative withdrawal methods were actually not possible because SEPA was the only method available for my account.

I was also informed that withdrawal processing times had “significantly increased” and that this was supposedly a widespread issue affecting the payment provider.

However, I am aware of other users who continue to receive withdrawals normally, which is why I repeatedly asked 22Bet whether there was any specific issue, restriction, review or problem affecting my individual account.

I did not receive a direct answer to that question.

On Friday, I submitted the withdrawals again. They went through the processing stage and were shown as approved. The status then stated that the transactions were waiting for confirmation from the payment system.

Despite being approved, the withdrawals were later cancelled after less than 24 hours and the funds were again returned to my gaming account.

I did not request these withdrawals to be cancelled. My intention is very simple: I want my legitimate account balance transferred to my bank account.

I submitted the withdrawals again, but I still have not received the funds.

Today is already the 11th day since I first started trying to withdraw this balance.

Until this issue started, my withdrawals normally arrived within 30–60 minutes. I have still not received a clear explanation as to why withdrawals that previously took less than one hour are now being quoted as taking 7–10 banking days, especially after they have already been processed and shown as approved.

I want to make clear that I fully respect legitimate KYC and AML procedures. I have cooperated with every verification request and provided all documentation requested from me.

I am not refusing verification and I am not asking to bypass any security process.

What I am asking for is a clear and specific explanation of:

1. whether my account and Source of Funds verification have been successfully completed;
2. whether there is any individual restriction or additional review affecting my account;
3. why previously approved withdrawals were cancelled;
4. why SEPA withdrawals now allegedly require 7–10 banking days when my previous withdrawals were processed within 30–60 minutes;
5. and most importantly, when and how my EUR 431,868.35 balance will actually be paid to my bank account.

I have tried repeatedly to resolve this directly with 22Bet, but I continue to receive general responses telling me to wait, without a clear status or concrete solution.

I would therefore appreciate AskGamblers’ assistance in contacting 22Bet and obtaining a clear and final resolution.

I can provide the complete email correspondence, screenshots of my player balance, screenshots showing unavailable or cancelled withdrawals, evidence of previous successful withdrawals, and all relevant transaction history.

Thank you for your assistance.

Resolved

€420,005