21 Grand Casino will not allow withdrawal

AskGamblers Complaints Team has been provided with enough information and evidence on behalf 21 Grand Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Typical of this casino. They just ignore you when they know they are in the wrong.

i have read your reply and am still unhappy, I cannot see from my last post where I was threating, please can you point that part out and aso what part I confirmed I was counting.

I have taken screen dumps of all my transactions and I will be passing them to my lawyer who has advised he will pass this information onto an independent to have them analysed , My lawyer also pointed out that if the casino thought there was cheating /counting in any form, the Casino should not of accepted further deposits from myself. The value of deposits you accepted from myself was £490, you as a company were happy to keep taking my deposits. At any point if you thought there was fraudlent play it should have been then that my account was closed.

I feel all deposits should now be returned

We stand by our statement, which is just confirmed by the player’s last post.

Again, fraudulent activity and threats – also on a personal level – won’t be tolerated in any of our casinos.

The casino has provided with enough information to the player within the account, and throughout our representatives; the player is free to proceed as he sees convenient.

The player has been refunded and the account has been suspended from our casinos.

We consider this issue closed and we won’t regard to it in the future.