The player Meallymoo has been already warned in the past about behavior that conflicts with our casino’s terms and conditions, by playing games that were forbidden for the bonus granted.
Regardless, Meallymoo also contradicted article 6.3 of the terms and conditions section, which were agreed when the account was created:
“The casino reserves the right to void any winnings if the player commits fraud or fraudulent activity, or if the player made use of computer systems, system play/wagering such as card counting e.g., including machine, computers and fraudulent software.”
The casino management has decided to refund the player with the deposit and close his account due to fraudulent activity, threats over the phone to casino’s staff members – on a personal level; and for starting a reputation management campaign against our casinos as repeatedly stated on player’s emails:
“…We have no idea what counting means but it seems to be …”
“…I will also be going viral on Facebook, Twitter and You Tube advising members not to join your CASINO for what you have done to me.
We are a strong casino group that enjoys an excellent reputation all over Europe and today within USA. We had thousands of satisfied players in the past two years, and as in any private organization, complains can be found; and we are proud to see only a couple over two successful years.
We are not going to tolerate fraudulent players trying to manipulate us in order to obtain money from our labels by threatening on us, and by attempting to create false snowball effects in forums.
Our casino, as any casino in the industry, has terms and conditions that need to be respected and followed. We pay thousands in withdrawals every week to many players, and we cannot afford being flexible with our own terms since they not only defends us from fraudulent activities, but also protects our players.