Ag Awards

21 Grand Casino - No processing of withdrawal

Complaint Info
Disputed casino 21 Grand Casino
Reason Delayed payment
Amount £ 79
Posted on July 24, 2014

I have played with the casino, by depositing some cash with them.

After winning some money and trying to withdraw, I found it was impossible to withdraw with any reasonable method of payment. I have deposited with a credit card.

After that, I made additional deposit with click2buy, just to 'verify' my click2buy account.

After that, I was asked to provide a tone of verification documents, and it's illegal to even ask for some of them in the UK.

Regardless, I have provided them all, and they got accepted.

Since then, I have waited a very long time for my withdrawal to be processed.

I am being promised it is being processed, by it's even against their own terms and conditions to be processing it for over a month.

I need some help on that matter and immediate action.

Posted on April 26, 2013

Since ClickandBuy has currently problems with GBP, I received a call from the casino days ago and they told me they will send the 79 GBP I won throughout a different payment method. Apparently I gave them an email account which didn't match the email I submitted when creating the account, so the payment got bounced.

The Casino Manager called me and solved it on the spot while he was on the phone with me. He also apologized and gave me a free chip.

Technical issues were solved and I will continue playing at the casino

with my free chip.

Posted on April 26, 2013

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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