Hi 21 Grand,
Can you please:
- Clear to me why this was not the first response given to me in the mail submitted by your security department and instead of that you only calify me as a "fraudulent player"? You have the mail screenshot + translation in English above for your reference.
- Clear to me why my account completed the verification process as shown in the mail screenshot above?
- I guess with "household" your T&C refers to other website owned by your mother company. The clause is not well written as "other household" is a familiar & domestic term, not a financial or legal term. Household can refer to my mom's house, to my best friend's house. The clause itself is not acceptable.
- Not accepting at all an incomprehensible clause, now I know what is happening here. I registered myself in Play2win Casino and cancelled my account before playing in 21 Grand Casino. As I can check is a web also property of CR Ltd Casinos, I guess putting a little bit of imagination "the household"
- Let's put an easy example of what "can" be understood from your clause. One guy decides to register in Play2wincasino. Usually the averaged player doesn't have enough knowledge to know the licensee in Curaçao owner of one webpage. He plays and loses 100 €. After that, he finds a promotion and decides to register himself at 21GrandCasino. He plays and wins 200 €.
Following an imaginated interpretation of what "household" is, then following your T&C, you are able to insult the player calling him "fraudulent player" and confiscate his winnings because he used one account in one of your webs, and another account in other of your webs, providing always his real name, ID Card number, and specific details that are not cross-checked on purppose by you, until it is time to pay? Having properly passed the verification process? What exactly you verify there?
I know that complaints here are not to discuss T&C by casino, as it is the regulator the one who must control this. But this goes further than whatever I have ever seen in my whole life. I think players deserve to know your mafia practices. I feel really shocked when I discover this kind of "more than scam" tactics.
For the sake of clarity, I don't accept your clause:
- I never had more than one account at 21grandcasino
- I never had more than one account "per household" (what is a household? which household are you referring to? are you referring to your own household or to another household?)
- I only played with one device, using always the same account
- It is truth that I opened an account during 2014 in play2wincasino, ONE OF THE (AT LEAST) 32 CASINOS THAT USE THE RIVAL SOFTWARE: LINK: http://casinobonus2.co/rival-casinos/
IF ONE PLAYER IN GOOD FAITH TRIES ANY OF THIS 32 CASINOS, AND AT THE SAME TIME IS PLAYING IN ONE OF YOUR CASINOS, YOU CAN STEAL HIS/HER EARNINGS!!!!!!!!!! COMPLETELY UNBELIEVABLE!!!!!!!!!!!!!!!
ANYWAY AND GOING TO THE POINT:
- I played in play2wincasino during 2014 and my account was closed on JULY 2014 (please see attached mail proof)
- I played in 21grandcasino during 2015 (I don't find the welcome mail but I remember I registered myself around APRIL 2015)
Account in Play2Win was closed prior registering account in 21Grand so, even considering your bad written, misleading, dishonest and scummy clause, my winnings are legitimate!!!!
I instate you to proof the opposite to AskGamblers with your supporting documentation.
You still owe me 420 €. Let me know if you need any payment data.