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21 Grand Casino - Casino Not Withdrawing Cash

RESOLVED
Complaint Info
Disputed casino 21 Grand Casino
Reason Delayed payment
Posted on May 30, 2014

I've been trying to withdraw my money from this casino for close to a month now. Firstly the withdrawls were reversed without explanation - after enquiring they informed me that I had to play through all my deposits before withdrawing (I hadn't as I needed to deposit money by Neteller before I was able to make any withdrawl). Livechat informed me that once I did this I would receive my money. I followed their instructions and requested a withdrawl. After 10 days I emailed them enquiring about my withdrawl as it was still showing as processing. They said I still needed to submit security documents and they had emailed me requesting this information although I hadn't received an email. They resent the email so I submitted the documents. They are now saying that they haven't received the documents despite emailing them to the requested email address. Absolutely ridiculous. Stay away.

AskGamblers
Posted on October 29, 2013

AskGamblers Complaints Team have been informed by the management of 21 Grand Casino that the player is paid via Neteller.


Dear @Sam Dawes,

Please confirm statement above.

AskGamblers
Posted on May 28, 2014

This complaint has been reopened as per 21 Grand Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on May 28, 2014

Player was paid and this post was not updated. If players have support questions they always should contact the highly professional 24/7 support: + 44 20 8144 5572

AskGamblers
Posted on May 30, 2014

Dear @Sam Dawes,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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