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Argo Casino - 20 days and still waiting my payment to be processed in full

RESOLVED
Posted on 20 March 2018

It has been 20 days since I turned my €10 (no bonus) into €5150, yet I’ve only received €1100 so far. Up until today I really have given the casino the benefit of the doubt, until I got told a 5th different reason as to why it hasn’t been processed. The Casino Support team tell me they can’t access the info as it’s within the finance department, then they told me there was a problem with Skrill (even though I had received the €1500 with Skrill 24 hours beforehand), then I got told they changed banks and were encountering unexpected delays (😐 really?), then I got asked to make a deposit with VISA so I could withdrawal via VISA for “quicker processing” (I explained this meant me having to go open a whole new bank account as I don’t have a VISA card nor does my bank have this option), then I got told everything is in check it’s just a matter of it being my turn in the queue, to which I explained that if that was the case they skipped me atleast twice because my first two withdrawals were the €1500 ones and they should have been done first, not €1100 & €400 ( the two smaller ones have been processed). The Customer Support team are lovely but it seems like their job consists of covering up for a team who aren’t doing their job or maybe just don’t have the funds to pay.
Every time I make a point about their incorrect ‘reasons’ I get the standard “I can ensure you the Finance Dept. is doing everything to process your withdrawal request as soon as possible” response.
It’s a real shame because I was so so so excited to have won this large amount of money (especially off €10!!), but now I’m filled with doubt that I’ll even get the money and it’s really taken away the excitement for me.

Posted on 20 March 2018

Dear KAITYJ092,

We have contacted both Skrill and our Processing company to resolve this issue. We are doing everything to resolve this situation. We ask our customers to re-submit withdrawals to VISA if possible as we may process payment to it immediately. At the moment, we may assure you that you have nothing to worry about. We will withdraw the funds once situation with withdrawals to the Skrill is solved out and back to normal. We highly appreciate your patience and understanding!

Best Regards,
ArgoCasino.

Posted on 20 March 2018

Thanks for your reply but I’m still confused as to what the issue actually is. I finally recieved a response to my email this morning in which your Support Team stated the delay is due to changing banks, not a specific issue with Skrill...and when I checked with Skrill about 10 days ago they said they were not aware of any issues and that everything was being processed as normal. When I was asked to redo the withdrawal via VISA I asked why and if it would be immediately and your support team member couldn’t give me a direct answer. I appreciate the responses that I’ve receieved both on here and via email but unfortunately that still doesn’t process my withdrawal.

I should add that I was pleased to see I’d received a $25 free bonus added to my account after discussing the issue with someone via LIVE Chat.

Thanks,
Kaitlyn

Posted on 21 March 2018

Hi ArgoCasino,

Today I woke up to see I had received all of my winnings- whether the timing was a coincidence or whether it was pushed along due to this post I’m not sure, but thank you either way.

I look forward to winning at your casino again ;)

Case closed :D

Thanks,
Kaitlyn Darbyshire

Posted on 21 March 2018

Dear KAITYJ092,

Issue with the Skrill withdrawals has been resolved yesterday evening. Thank you for your patience and thank you for confirming the funds receipt.
We wish you a good game and big wins in our casino!

Best Regards,
ArgoCasino.

AskGamblers
Posted on 21 March 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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