Planet 7 Casino - 2 Month Delayed Payment

Erika Sandoval United States
posted on August 8, 2016.

Good Afternoon,

I won $1,000 playing Keno and I requested a withdrawal. That was over two months ago.

My withdrawal was approved for around $800. I've been emailing back and forth with Ally. She apologized for the inconvenience and offered a bank wire.

I emailed her all the pertinent information and it's been over a month and still no payment.

I've tried reaching out to her numerous times, but she is no longer responding. When I try to speak with someone on the chat, they never give me any information.

At this point I don't even know if I will ever get the funds.

All I know is I will never again deposit a single cent on Planet 7 because they don't pay. I should have researched the site before joining.


Erika S.

posted on August 13, 2016.

Hi Erika--

I'm terribly sorry for the delays and frustration you've experienced with this.

I've looked at your account and I do see that your wire was already initiated--I would imagine if you've not yet received it, it should be reflected in your bank account no later than early next week.

I'd appreciate it if you can confirm that you've received the payment.

All the best,


Erika Sandoval United States
posted on August 15, 2016.


I truly appreciate you looking into it.

I have received payment.

Thank you for the prompt response and for resolving my matter.

- Erika S.

posted on August 15, 2016.

Hi Erika--

Thanks for confirming this--I very much appreciate it.

Again, apologies for the headaches you've experienced with this.

All the best,


posted on August 15, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.