Complaint #276
Planet 7 Casino
2 Delayed Payments
10 years ago
I currently have 2 approved withdrawal requests from Planet 7 Casino. The details are as follows:
6/2/2016 - $380
6/22/2016 - $350
As you can see, all of these are way past due based on the 7 to 10 days published on the planet 7 web site. They are also past due based on the 20 days the casino then states upon approval. This is quite frustrating.
My story is very similar to many others who have posted here regarding their Planet 7 payouts.
At first, the withdrawals department informed me that the payouts had been "escalated" and that I was to deal with Ally via email in order to get these paid. As instructed, I emailed Ally only to receive an automated response saying they are very backed up but I would hear from Ally personally within a few days. A couple days later, I received a form letter via email from Ally saying that she is working on my payouts and to contact her via email to check status every couple days. Since then, I have sent a couple more emails to Ally requesting a realistic date on which I could expect to see payment. None of these have been answered. I'm hoping that I can get some information or assistance through this route.
Most of the frustration lies in the deceptive information posted on the web site as well as in the email correspondence. I don't know how a business can be considered legitimate and on the level with such practices. I've held up my end of the deal and only ask that Planet 7 does the same.
What is the best way to get this resolved?
6/2/2016 - $380
6/22/2016 - $350
As you can see, all of these are way past due based on the 7 to 10 days published on the planet 7 web site. They are also past due based on the 20 days the casino then states upon approval. This is quite frustrating.
My story is very similar to many others who have posted here regarding their Planet 7 payouts.
At first, the withdrawals department informed me that the payouts had been "escalated" and that I was to deal with Ally via email in order to get these paid. As instructed, I emailed Ally only to receive an automated response saying they are very backed up but I would hear from Ally personally within a few days. A couple days later, I received a form letter via email from Ally saying that she is working on my payouts and to contact her via email to check status every couple days. Since then, I have sent a couple more emails to Ally requesting a realistic date on which I could expect to see payment. None of these have been answered. I'm hoping that I can get some information or assistance through this route.
Most of the frustration lies in the deceptive information posted on the web site as well as in the email correspondence. I don't know how a business can be considered legitimate and on the level with such practices. I've held up my end of the deal and only ask that Planet 7 does the same.
What is the best way to get this resolved?
Planet 7 Casino Complaint Stats
Resolved
1468 / 1543
Avg. Amount
$3,548
Avg. Complaint Duration
16 days
Avg. Response Time
3 days
Planet 7 Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 1415 out of 1487 complaints in this category have been resolved.
This operator's average complaint duration is 16 days, while the average duration across all operators is 8 days.
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