- 1.55 BTC confiscated and account closed for no reason

sicario United Kingdom
posted on November 22, 2016.


When i attempted to withdraw my balance i was unable to. I messaged the support staff who told me my account was under security review and needed to provide KYC documents. I sent all the documents that were asked for. Then I was told I needed to send a selfie holding my ID next to my face, which i did. After this I was told that I had failed to verify! I messaged back saying how ridiculous that was seeing as i provided a picture of myself holding my ID and received no reply. My account is still closed and they have taken my 1.55 BTC.

posted on November 25, 2016.

Hi Sicario,

The mentioned case in regards to your account is related to security and suspicious activity. This is related to transactions and multiple connected accounts with similar activity. In addition to that there are other points of concern.

Unfortunately we cannot disclose specific information about the issue in a publicly readable form due to privacy policy regulations.

We are more than happy to continually discuss and explain the situation via your registered e-mail address due to the sensitive nature of this case.

Best Regards

sicario United Kingdom
posted on November 26, 2016.

I sent another email once you posted this reply and i have not received a message back yet.

posted on November 29, 2016.

Hi Sicario,

We have replied with further detail on your case via e-mail.

Best Regards

posted on December 2, 2016.

Unfortunately, didn't provide the necessary information to AskGamblers Complaints Team so that the complaint could be adequately reviewed and decided. Obviously, we have no other option but to close the complaint as Unresolved and recommend a player to forward their issue directly in front of the relevant regulatory body responsible for As soon as AskGamblers Complaints Team is being notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.