BC.Game Sportsbook Complaints
BC.Game Sportsbook Complaint Stats
I have contacted BC.Game support multiple times regarding this issue. The responses I received were generic and did not address the core problem (a refunded bet later being settled as a loss). A ticket was opened but later closed with the statement that the bet was settled correctly, without explaining the refund-to-loss transition or the duplicate deduction. I have some saved chat logs if it's of interest.
Sequence:
* Initial balance: $172.63
* Bet A placed
- ID: 2659811981653061666
- Amount: $172
- Timestamp: 2026-04-25 15:14:04
* Bet A settled as win
- +$335.40 2026-04-25 15:14:51
* Bet B placed using winnings
- ID: 2659812339632709875
- Amount: $336
- Timestamp: 2026-04-25 15:15:46
* Bet A corrected to loss, rollback initiated
- Timestamp: 2026-04-25 15:17:19
- Rollback amount: $0.03 (I assume entire balance at this point)
* Bet B refunded (no balance for bet)
- Timestamp: 2026-04-25 15:17:40
- Refunded amount: $336
* Bet A winnings rollback
- Timestamp: 2026-04-25 15:17:40
- Rollback amount: $335.36
At this point everything is as it should be, I have lost my $172, bet B is not active (Refunded). I have basically $0 in my account. What follows is the issue:
* Bet B later changed from “refunded” to “loss”
*Additional deductions applied:
- Timestamp: 2026-04-25 15:45:01 (?)
- Timestamp: 2026-04-25 16:11:15
Observe that the main secondary rollback appeared roughly 9 minutes after deposit and not instantly.
Why this is incorrect:
* A refunded bet (odds 1) has no risk and cannot later become a loss
* The bet was not re-issued, and I did not have sufficient balance at that time
* The same wager ($336) was effectively deducted twice
Impact:
* Total loss (~$508) exceeded my original balance (~$172), should not be possible.
Requested resolution:
* Refund of the incorrectly deducted $336
I have attached the transaction history as well as the two bets settled as losses (unfortunately I did not screenshot bet B while it had status "Refunded", because I did not expect there to be any issues). Observe the odds of 1 for bet B.
Thank you in advance for trying to assist me in this issue.
Unresolved
NGN 470,000
Winnings
Advanced KYC issue
Support chat transcripts
Clause 8.3 reference
Account: [email sent to the casino]
Amount: NGN 470,000 (winnings)
Platform: BC.GAME
Complaint / Description:
I won NGN 470,000 on BC.GAME and attempted to withdraw my winnings. The platform requires Advanced KYC before any withdrawal. I submitted valid identification multiple times, but the system would not allow verification after reaching the maximum attempt limit.
I contacted support multiple times requesting:
Escalation to a senior compliance officer
Alternative ways to withdraw my funds
Support repeatedly refused, citing Terms of Service Clause 8.3, which only states that verification is required prior to withdrawal, but does not authorize permanent withholding of funds.
At this stage, my winnings remain locked, and the platform refuses to provide any procedure to recover them or confirm their status.
I am submitting this complaint to document the issue and request assistance in recovering my funds.
Unresolved
Deposit amount:-380INR
Deposit date:- 04/01/2026
Order ID: 1853383686071657903
It’s been 40 days completed. Still I didn’t get money to my wallet. No response from Team as well. I already submitted all the proofs. I didn’t get any compensation as well. I don’t know why they are not responding. Please sort it out ASAP.
Unresolved
I am raising this complaint on AskGamblers regarding three separate UPI deposits made to BC.Game, all of which were successfully completed from my bank but never credited to my casino account. Despite submitting all required proofs multiple times, the deposits remain in a *pending* state, and I have received no meaningful response from a human support agent.
## Deposit 1 (Pending Since November 2025)
Amount:₹9,500 INR
Order ID:1850031436150358476 / F-1850031436150358476
UPI / UTR: 392967364718
Time Submitted: 28/11/2025 – 16:35:23
Ticket ID: 9512131
I submitted complete supporting documentation, including:
* Bank transaction confirmation
* Screenshots
* Bank statement
* A video clearly showing the transaction was successful
Last Update from BC.Game:
On 3rd January 2026, they requested documents again, which I uploaded immediately.
Document Upload Time:03/01/2026 – 08:29:20
There has been no response since then, despite multiple follow-ups.
## Deposit 2 (No Response Since Ticket Creation)
Amount:** ₹2,822 INR
Order ID: 1853360880250185903 / F-1853360880250185903
UPI / UTR: 600421752355
Time Submitted: 04/01/2026 – 10:38:04
Ticket ID: 9661850
All supporting documents were uploaded immediately (bank statement, screenshots, and transaction success video).
There has been no update whatsoeverfrom the support team since the ticket was auto-generated.---
## Deposit 3 (No Response Since Ticket Creation)
Amount: ₹5,821 INR
Order ID: 1853756784874826770 / F-1853756784874826770
UPI / UTR: 395151654979
Time Submitted:08/01/2026 – 19:34:36
Ticket ID 9677954
Once again, I submitted all requested proofs, including a video clearly showing the successful transaction.
No response from the support team since ticket creation
## Communication & Support Issues
Email Support: No replies received
Chat Support:Only an AI bot with scripted responses
No option to escalate to a human agent despite repeated requests
This has been extremely frustrating, as my funds have been debited from my bank account but are neither credited nor refunded.
## Total Amount Stuck
₹18,143 INR across three successful transactions.
## Resolution Requested
I respectfully request **AskGamblers’ assistance** in helping resolve this issue. I am seeking:
* Immediate credit of all three deposits to my BC.Game account
I am happy to provide **any additional verification** if required.
Thank you for your time and support.
Rejected
My account with bc game is closed. I've reached out to multiple emails multiple times with zero response and zero explanation given. i don't have multiple accounts with these guys. i deposit, i withdraw, i win, i lose. I've spent 10s of thousands at this sportsbook and I'm a losing player overall. account has been shut down for absolutely zero reason. i have screenshots of emails that I've sent (with zero response) from bc.game.
I have 2k in there, i just want to withdraw and shut my account down with these guys.
I have 5 different sportsbooks i use and none of them pull stunts like this
Unresolved
I can't initiate a withdrawal on the BC.Game site.
I tried for the first time 2 weeks ago; the withdrawal function was still available then, but they always returned the request. Since then, the function has not been available "under maintenance." This is the error message.
I tried to contact customer service, but only a chatbot answered. The answer is always to wait until the function is fixed.
I also tried to write to them by email, but they don't answer.
I would like your help with this.
Thank you in advance.
Best regards: <full name removed>
Unresolved
Without the OTP, I cannot confirm withdrawals, verify my phone number, or add a Google Authenticator. This means the account is effectively locked, and no verification method can be completed.
I even suggested to BC.Game support that we try updating my contact information and email address, or adding a phone number to receive OTP via SMS. However, every attempt to do so fails because no OTP is delivered at any step — not by email and not by phone.
Despite this, the live chat continues to repeat the same responses such as “refresh,” “try again,” or “check your spam folder.” This approach feels dismissive and uncooperative, as the issue clearly requires technical investigation rather than superficial advice. I have already tested multiple devices, browsers, and networks, and confirmed that my registered email and phone number are correct and active.
The situation has persisted for weeks, and my account remains blocked from withdrawals due to this OTP system failure. My account currently holds approximately 2 ETH, which I cannot access because I cannot verify or confirm any actions without receiving the OTP code.
I kindly request AskGamblers’ assistance to ensure BC.Game pays out my funds.
I have attached a selection of recent conversation I have had with customer support and live chat to support my claim.
Thank you for your time and assistance.
Unresolved
I had a 2 leg correct score tennis bet. The first one won but the second between Tien and Medvedev was void at 4-0 in the third.
As per their own terms and conditions, any bet where there is a retirement where the outcome is undecided, is void. Yet, they have settled mine as a Loser. I have attached their rules which they even sent me on the chat and the bet in question.
Unresolved
Unresolved
I received a notification when I wanted to withdraw my crypto.
- get this: Your crypto withdraw and tip permission have been suspended. If you have any questions, pleasecontact us.
My account is verified including KYC.
Sended email to them: "Hello,
I have been denied access to withdraw cryptocurrency from my account. I would like to ask what happened and whether you will unblock it for me? I want to continue using my account with full access." No response.
No one from support is answering me. I also contacted the 24/7 helpdesk, also without response.
I have about 800 USD in my account.
username:< sent to the casino >
User ID:
93309765
Unresolved
Following this, I completed the verification process: I verified my account, submitted my ID, filled in my email address, and entered my phone number.
Then they asked for verification. I sent my ID and did face verification, but they refused to verify me and completely blocked access to my account. I'm an honest player, and I know that bc.game is a very reputable company, and they probably have some kind of technical error with verification, which is why they're not paying out money. I need help because I'm an honest player and I'm in the right.
Unresolved
Recently, after playing on the Sportsbook, I accumulated winnings of $49.50 USD. Shortly after, my account was locked with the message that I had allegedly used an “illegal technique.” I strongly deny this accusation. I have never used any unfair or prohibited methods — my bets were placed fairly, and I simply guessed the outcomes correctly.
I kindly ask your team to:
Review my betting history and activity in detail.
Clarify the exact reason and evidence for the accusation.
Allow me to access or withdraw my legitimate funds.
I value fairness and transparency in gaming platforms, which is why I chose BC.Game. I hope this situation can be resolved quickly and amicably.
Please confirm receipt of this complaint and advise me on the next steps to reinstate access to my account and balance.
Thank you for your time and assistance.
Unresolved
Unresolved
Subject: Verification Blocked – Unable to Withdraw
Dear BC.Game Support Team,
My name is < personal info removed and sent to casino >
I am facing a serious issue: the verification option in the app has been blocked due to multiple attempts, and now I cannot re-submit my documents. My withdrawal is also blocked as a result.
Please unblock my verification option so that I can complete it and access my funds.
Thank you for your assistance.
Sincerely,
Unresolved
Made 3 deposits for a total of 250000 ARS,
Asked the support on the reason for the failure, and used generic responses, no real explanation of the issue, and they automatically left the chat just after that.
II didn't get credit or a refund.
1.
Status: Failed
Order ID: F-1840555941086922073
Credited Amount: 0 ARS
Order Amount: 50000 ARS
Txid: 68eca4a7-3560-4092-a7f0-a00751d4fe82
Created on: 15/8/2025, 17:48:48
2.
Status: Failed
Order ID: F-1841096039275214738
Credited Amount: 0 ARS
Order Amount: 100000 ARS
Txid: 829f1449-9049-47f8-af24-f0da1739eaea
Created on: 21/8/2025, 16:53:26
3.
Status: Failed
Order ID: F-1841107054612873573
Credited Amount: 0 ARS
Order Amount: 100000 ARS
Txid: af76d170-b3c9-455b-bac8-7dd0877b5884
Created on: 21/8/2025, 7:48:31 p.m.
Payment Method: Mercado Pago
Account Name: Natanael Alejandro Velazquez
Account Number: 0000085700204314635488
Unresolved
My account on BC.Game has been locked due to KYC verification problems.
I successfully submitted all required documents. However, when I attempt to verify my address, I get a message that my region is not supported.
This prevents me from completing the verification process and withdrawing my funds, which currently total 500 USDT. I have contacted support more than 10 times, and every time I receive the same generic response asking me to wait or try again later, with no actual resolution.
I registered, deposited, and played without any restrictions — only to be blocked now when I attempt to withdraw.
I request either:
1. Full completion of my KYC using the documents already submitted;
2. Or a refund of my deposit (500 USDT) to the wallet I used.
I believe BC.Game is acting unfairly, and I hope AskGamblers can help resolve this.
My email on BC.Game: [email protected]
My country: Ukraine
Amount in account: 500 USDT
Unresolved
I placed three bets on the India vs England cricket match — one main wager on India to win (CA$860.10) and two smaller side bets also favoring India. In total, I wagered my full deposit on this match.
After all bets won, I withdrew CA$1,586.67 (winnings) to my wallet and left my original deposit (CA$934.36) in the account. A few hours later, I was locked out with a message: “Your Account is Temporarily Unavailable.” I submitted all required recovery info (wallet screenshots, device, IP address, etc.).
Four days later, BC.Game replied that my account was permanently locked for “engaging in prohibited techniques,” without any specifics or proof — I literally placed a legitimate bet on a major, international cricket match and won.
This feels extremely unethical, and I’m now locked out of both my winnings and my deposit, with no real explanation or justification. I kindly ask AskGamblers to assist.
Unresolved
Status: Processing
Order ID: F-1835985754975440917
Credited Amount: 0 INR
Order Amount: 1046 INR
Txid: 11668...54228
Create on: 26/06/2025, 15:37:39
I deposited 1k inr on bc game through upi and filled out everthing including utr number, screenshot proof and screen recording proof but the money has not been deposited in my bc game account.
Please look into this matter and get my money deposited soon.
Unresolved