Unable to Withdraw due to Verification Problem

NGN 470,000

Winnings

Advanced KYC issue

Support chat transcripts

Clause 8.3 reference

Account: [email sent to the casino]

Amount: NGN 470,000 (winnings)

Platform: BC.GAME

Complaint / Description:

I won NGN 470,000 on BC.GAME and attempted to withdraw my winnings. The platform requires Advanced KYC before any withdrawal. I submitted valid identification multiple times, but the system would not allow verification after reaching the maximum attempt limit.

I contacted support multiple times requesting:

Escalation to a senior compliance officer

Alternative ways to withdraw my funds

Support repeatedly refused, citing Terms of Service Clause 8.3, which only states that verification is required prior to withdrawal, but does not authorize permanent withholding of funds.

At this stage, my winnings remain locked, and the platform refuses to provide any procedure to recover them or confirm their status.

I am submitting this complaint to document the issue and request assistance in recovering my funds.

Deposit amount:-380INR

Deposit date:- 04/01/2026

Order ID: 1853383686071657903

It’s been 40 days completed. Still I didn’t get money to my wallet. No response from Team as well. I already submitted all the proofs. I didn’t get any compensation as well. I don’t know why they are not responding. Please sort it out ASAP.

I am raising this complaint on AskGamblers regarding three separate UPI deposits made to BC.Game, all of which were successfully completed from my bank but never credited to my casino account. Despite submitting all required proofs multiple times, the deposits remain in a *pending* state, and I have received no meaningful response from a human support agent.

## Deposit 1 (Pending Since November 2025)

Amount:₹9,500 INR

Order ID:1850031436150358476 / F-1850031436150358476

UPI / UTR: 392967364718

Time Submitted: 28/11/2025 – 16:35:23

Ticket ID: 9512131

I submitted complete supporting documentation, including:

* Bank transaction confirmation

* Screenshots

* Bank statement

* A video clearly showing the transaction was successful

Last Update from BC.Game:

On 3rd January 2026, they requested documents again, which I uploaded immediately.

Document Upload Time:03/01/2026 – 08:29:20

There has been no response since then, despite multiple follow-ups.

## Deposit 2 (No Response Since Ticket Creation)

Amount:** ₹2,822 INR

Order ID: 1853360880250185903 / F-1853360880250185903

UPI / UTR: 600421752355

Time Submitted: 04/01/2026 – 10:38:04

Ticket ID: 9661850

All supporting documents were uploaded immediately (bank statement, screenshots, and transaction success video).

There has been no update whatsoeverfrom the support team since the ticket was auto-generated.---

## Deposit 3 (No Response Since Ticket Creation)

Amount: ₹5,821 INR

Order ID: 1853756784874826770 / F-1853756784874826770

UPI / UTR: 395151654979

Time Submitted:08/01/2026 – 19:34:36

Ticket ID 9677954

Once again, I submitted all requested proofs, including a video clearly showing the successful transaction.

No response from the support team since ticket creation

## Communication & Support Issues

Email Support: No replies received

Chat Support:Only an AI bot with scripted responses

No option to escalate to a human agent despite repeated requests

This has been extremely frustrating, as my funds have been debited from my bank account but are neither credited nor refunded.

## Total Amount Stuck

₹18,143 INR across three successful transactions.

## Resolution Requested

I respectfully request **AskGamblers’ assistance** in helping resolve this issue. I am seeking:

* Immediate credit of all three deposits to my BC.Game account

I am happy to provide **any additional verification** if required.

Thank you for your time and support.

My account with bc game is closed. I've reached out to multiple emails multiple times with zero response and zero explanation given. i don't have multiple accounts with these guys. i deposit, i withdraw, i win, i lose. I've spent 10s of thousands at this sportsbook and I'm a losing player overall. account has been shut down for absolutely zero reason. i have screenshots of emails that I've sent (with zero response) from bc.game.

I have 2k in there, i just want to withdraw and shut my account down with these guys.

I have 5 different sportsbooks i use and none of them pull stunts like this

I can't initiate a withdrawal on the BC.Game site.

I tried for the first time 2 weeks ago; the withdrawal function was still available then, but they always returned the request. Since then, the function has not been available "under maintenance." This is the error message.

I tried to contact customer service, but only a chatbot answered. The answer is always to wait until the function is fixed.

I also tried to write to them by email, but they don't answer.

I would like your help with this.

Thank you in advance.

Best regards: <full name removed>

I had a 2 leg correct score tennis bet. The first one won but the second between Tien and Medvedev was void at 4-0 in the third.

As per their own terms and conditions, any bet where there is a retirement where the outcome is undecided, is void. Yet, they have settled mine as a Loser. I have attached their rules which they even sent me on the chat and the bet in question.

I received a notification when I wanted to withdraw my crypto.

- get this: Your crypto withdraw and tip permission have been suspended. If you have any questions, pleasecontact us.

My account is verified including KYC.

Sended email to them: "Hello,

I have been denied access to withdraw cryptocurrency from my account. I would like to ask what happened and whether you will unblock it for me? I want to continue using my account with full access." No response.

No one from support is answering me. I also contacted the 24/7 helpdesk, also without response.

I have about 800 USD in my account.

username:< sent to the casino >

User ID:

93309765