Complaint #22 BC.Game Sportsbook

KYC verification problems

By Denys87

11 months ago

My account on BC.Game has been locked due to KYC verification problems.

I successfully submitted all required documents. However, when I attempt to verify my address, I get a message that my region is not supported.

This prevents me from completing the verification process and withdrawing my funds, which currently total 500 USDT. I have contacted support more than 10 times, and every time I receive the same generic response asking me to wait or try again later, with no actual resolution.

I registered, deposited, and played without any restrictions — only to be blocked now when I attempt to withdraw.

I request either:

1. Full completion of my KYC using the documents already submitted;

2. Or a refund of my deposit (500 USDT) to the wallet I used.

I believe BC.Game is acting unfairly, and I hope AskGamblers can help resolve this.

My email on BC.Game: romalimarenko@ukr.net

My country: Ukraine

Amount in account: 500 USDT

Disputed sportsbook BC.Game Sportsbook

Reason Refund declined

Amount $500

Discussion

Denys87

10 months ago

Hello,AskGamblers team.
There was no answer

AskGamblers

• Support Team

10 months ago

Dear BC.Game Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

BC.Game Sportsbook Complaint Stats

Resolved 0 / 17

Avg. Amount $1,350

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

BC.Game Sportsbook Complaints

See all complaints for this sportsbook

BC.Game Sportsbook - Duplicate rollback ledger error

I am reporting an incorrect settlement involving a refunded bet that was later charged as a loss.

I have contacted BC.Game support multiple times regarding this issue. The responses I received were generic and did not address the core problem (a refunded bet later being settled as a loss). A ticket was opened but later closed with the statement that the bet was settled correctly, without explaining the refund-to-loss transition or the duplicate deduction. I have some saved chat logs if it's of interest.

Sequence:
* Initial balance: $172.63

* Bet A placed
- ID: 2659811981653061666
- Amount: $172
- Timestamp: 2026-04-25 15:14:04

* Bet A settled as win
- +$335.40 2026-04-25 15:14:51

* Bet B placed using winnings
- ID: 2659812339632709875
- Amount: $336
- Timestamp: 2026-04-25 15:15:46

* Bet A corrected to loss, rollback initiated
- Timestamp: 2026-04-25 15:17:19
- Rollback amount: $0.03 (I assume entire balance at this point)

* Bet B refunded (no balance for bet)
- Timestamp: 2026-04-25 15:17:40
- Refunded amount: $336

* Bet A winnings rollback
- Timestamp: 2026-04-25 15:17:40
- Rollback amount: $335.36

At this point everything is as it should be, I have lost my $172, bet B is not active (Refunded). I have basically $0 in my account. What follows is the issue:

* Bet B later changed from “refunded” to “loss”

*Additional deductions applied:
- Timestamp: 2026-04-25 15:45:01 (?)
- Timestamp: 2026-04-25 16:11:15
Observe that the main secondary rollback appeared roughly 9 minutes after deposit and not instantly.

Why this is incorrect:
* A refunded bet (odds 1) has no risk and cannot later become a loss
* The bet was not re-issued, and I did not have sufficient balance at that time
* The same wager ($336) was effectively deducted twice

Impact:
* Total loss (~$508) exceeded my original balance (~$172), should not be possible.

Requested resolution:
* Refund of the incorrectly deducted $336

I have attached the transaction history as well as the two bets settled as losses (unfortunately I did not screenshot bet B while it had status "Refunded", because I did not expect there to be any issues). Observe the odds of 1 for bet B.

Thank you in advance for trying to assist me in this issue.

Unresolved

$335

Payment blocked

NGN 470,000

Winnings

Advanced KYC issue

Support chat transcripts

Clause 8.3 reference

Account: [email sent to the casino]

Amount: NGN 470,000 (winnings)

Platform: BC.GAME

Complaint / Description:

I won NGN 470,000 on BC.GAME and attempted to withdraw my winnings. The platform requires Advanced KYC before any withdrawal. I submitted valid identification multiple times, but the system would not allow verification after reaching the maximum attempt limit.

I contacted support multiple times requesting:

Escalation to a senior compliance officer

Alternative ways to withdraw my funds

Support repeatedly refused, citing Terms of Service Clause 8.3, which only states that verification is required prior to withdrawal, but does not authorize permanent withholding of funds.

At this stage, my winnings remain locked, and the platform refuses to provide any procedure to recover them or confirm their status.

I am submitting this complaint to document the issue and request assistance in recovering my funds.

Unresolved

₦470,000

Payment not deposited

Deposit amount:-380INR

Deposit date:- 04/01/2026

Order ID: 1853383686071657903

It’s been 40 days completed. Still I didn’t get money to my wallet. No response from Team as well. I already submitted all the proofs. I didn’t get any compensation as well. I don’t know why they are not responding. Please sort it out ASAP.

Unresolved

₹380

Deposit Request and ticket pending from 2 Months now

I am raising this complaint on AskGamblers regarding three separate UPI deposits made to BC.Game, all of which were successfully completed from my bank but never credited to my casino account. Despite submitting all required proofs multiple times, the deposits remain in a *pending* state, and I have received no meaningful response from a human support agent.

## Deposit 1 (Pending Since November 2025)

Amount:₹9,500 INR

Order ID:1850031436150358476 / F-1850031436150358476

UPI / UTR: 392967364718

Time Submitted: 28/11/2025 – 16:35:23

Ticket ID: 9512131

I submitted complete supporting documentation, including:

* Bank transaction confirmation

* Screenshots

* Bank statement

* A video clearly showing the transaction was successful

Last Update from BC.Game:

On 3rd January 2026, they requested documents again, which I uploaded immediately.

Document Upload Time:03/01/2026 – 08:29:20

There has been no response since then, despite multiple follow-ups.

## Deposit 2 (No Response Since Ticket Creation)

Amount:** ₹2,822 INR

Order ID: 1853360880250185903 / F-1853360880250185903

UPI / UTR: 600421752355

Time Submitted: 04/01/2026 – 10:38:04

Ticket ID: 9661850

All supporting documents were uploaded immediately (bank statement, screenshots, and transaction success video).

There has been no update whatsoeverfrom the support team since the ticket was auto-generated.---

## Deposit 3 (No Response Since Ticket Creation)

Amount: ₹5,821 INR

Order ID: 1853756784874826770 / F-1853756784874826770

UPI / UTR: 395151654979

Time Submitted:08/01/2026 – 19:34:36

Ticket ID 9677954

Once again, I submitted all requested proofs, including a video clearly showing the successful transaction.

No response from the support team since ticket creation

## Communication & Support Issues

Email Support: No replies received

Chat Support:Only an AI bot with scripted responses

No option to escalate to a human agent despite repeated requests

This has been extremely frustrating, as my funds have been debited from my bank account but are neither credited nor refunded.

## Total Amount Stuck

₹18,143 INR across three successful transactions.

## Resolution Requested

I respectfully request **AskGamblers’ assistance** in helping resolve this issue. I am seeking:

* Immediate credit of all three deposits to my BC.Game account

I am happy to provide **any additional verification** if required.

Thank you for your time and support.

Rejected

₹18,143

They not giving explanation for account closure

My account with bc game is closed. I've reached out to multiple emails multiple times with zero response and zero explanation given. i don't have multiple accounts with these guys. i deposit, i withdraw, i win, i lose. I've spent 10s of thousands at this sportsbook and I'm a losing player overall. account has been shut down for absolutely zero reason. i have screenshots of emails that I've sent (with zero response) from bc.game.

I have 2k in there, i just want to withdraw and shut my account down with these guys.

I have 5 different sportsbooks i use and none of them pull stunts like this

Unresolved

€2,000

Withdrawal issues with BC.Game

I can't initiate a withdrawal on the BC.Game site.

I tried for the first time 2 weeks ago; the withdrawal function was still available then, but they always returned the request. Since then, the function has not been available "under maintenance." This is the error message.

I tried to contact customer service, but only a chatbot answered. The answer is always to wait until the function is fixed.

I also tried to write to them by email, but they don't answer.

I would like your help with this.

Thank you in advance.

Best regards: <full name removed>

Unresolved

€70

No withdrawals due to missing OTP code

I have been trying to withdraw funds from my BC.Game account for several weeks, but I am unable to do so because I do not receive any OTP (One-Time Password) codes — neither by email nor by phone (SMS).

Without the OTP, I cannot confirm withdrawals, verify my phone number, or add a Google Authenticator. This means the account is effectively locked, and no verification method can be completed.

I even suggested to BC.Game support that we try updating my contact information and email address, or adding a phone number to receive OTP via SMS. However, every attempt to do so fails because no OTP is delivered at any step — not by email and not by phone.

Despite this, the live chat continues to repeat the same responses such as “refresh,” “try again,” or “check your spam folder.” This approach feels dismissive and uncooperative, as the issue clearly requires technical investigation rather than superficial advice. I have already tested multiple devices, browsers, and networks, and confirmed that my registered email and phone number are correct and active.

The situation has persisted for weeks, and my account remains blocked from withdrawals due to this OTP system failure. My account currently holds approximately 2 ETH, which I cannot access because I cannot verify or confirm any actions without receiving the OTP code.

I kindly request AskGamblers’ assistance to ensure BC.Game pays out my funds.

I have attached a selection of recent conversation I have had with customer support and live chat to support my claim.

Thank you for your time and assistance.

Unresolved

$8,422

Void Bet Settled as A Loser

I had a 2 leg correct score tennis bet. The first one won but the second between Tien and Medvedev was void at 4-0 in the third.

As per their own terms and conditions, any bet where there is a retirement where the outcome is undecided, is void. Yet, they have settled mine as a Loser. I have attached their rules which they even sent me on the chat and the bet in question.

Unresolved

BC.Game Sportbook - Account closure

I created my bc game account with Google and I usually login with Google until they removed login with Google option and I couldn't login any more. I then contact their support team and I was told my account is permanently closed due to violation of their rules. Till now I still don't know the rule I violated their support simply stopped the chat. I still have money in the account and I would have to have my money back even if they will be closing the account.

Unresolved

Crypto withdraw and tip permission have been suspended

I received a notification when I wanted to withdraw my crypto.

- get this: Your crypto withdraw and tip permission have been suspended. If you have any questions, pleasecontact us.

My account is verified including KYC.

Sended email to them: "Hello,

I have been denied access to withdraw cryptocurrency from my account. I would like to ask what happened and whether you will unblock it for me? I want to continue using my account with full access." No response.

No one from support is answering me. I also contacted the 24/7 helpdesk, also without response.

I have about 800 USD in my account.

username:< sent to the casino >

User ID:

93309765

Unresolved

$800