Complaint #21
BC.Game Sportsbook
Permanently locked my account after winning and accused of prohibited techniques without proof
1 year ago
I opened a BC.Game account on June 28, 2025, and deposited 0.280275 ETH (≈CA$934.36) from my personal wallet.
I placed three bets on the India vs England cricket match — one main wager on India to win (CA$860.10) and two smaller side bets also favoring India. In total, I wagered my full deposit on this match.
After all bets won, I withdrew CA$1,586.67 (winnings) to my wallet and left my original deposit (CA$934.36) in the account. A few hours later, I was locked out with a message: “Your Account is Temporarily Unavailable.” I submitted all required recovery info (wallet screenshots, device, IP address, etc.).
Four days later, BC.Game replied that my account was permanently locked for “engaging in prohibited techniques,” without any specifics or proof — I literally placed a legitimate bet on a major, international cricket match and won.
This feels extremely unethical, and I’m now locked out of both my winnings and my deposit, with no real explanation or justification. I kindly ask AskGamblers to assist.
I placed three bets on the India vs England cricket match — one main wager on India to win (CA$860.10) and two smaller side bets also favoring India. In total, I wagered my full deposit on this match.
After all bets won, I withdrew CA$1,586.67 (winnings) to my wallet and left my original deposit (CA$934.36) in the account. A few hours later, I was locked out with a message: “Your Account is Temporarily Unavailable.” I submitted all required recovery info (wallet screenshots, device, IP address, etc.).
Four days later, BC.Game replied that my account was permanently locked for “engaging in prohibited techniques,” without any specifics or proof — I literally placed a legitimate bet on a major, international cricket match and won.
This feels extremely unethical, and I’m now locked out of both my winnings and my deposit, with no real explanation or justification. I kindly ask AskGamblers to assist.
Apologies to AskGamblers for another update — I’m simply following protocol to keep the record accurate.
I have now received a FOURTH generic email from BC.Game (three this afternoon alone) — see attached.
These messages all avoid addressing my specific situation or providing any evidence.
I remain locked out of my account with no resolution and respectfully ask AskGamblers to note this ongoing lack of meaningful response.
I have now received a FOURTH generic email from BC.Game (three this afternoon alone) — see attached.
These messages all avoid addressing my specific situation or providing any evidence.
I remain locked out of my account with no resolution and respectfully ask AskGamblers to note this ongoing lack of meaningful response.
*Another Update*
I’ve now received a THIRD email from BC.Game, once again stating that my account is “permanently locked due to a violation of Terms of Service.” However, this message provides no specific reason, no explanation, and no reference to previous claims (first “prohibited techniques,” then “bonus abuse”).
This shifting narrative, without any evidence or details, makes it impossible to understand or resolve the issue.
I respectfully ask AskGamblers to take this third message into account.
Screenshot of the email from BC.Game is attached.
I’ve now received a THIRD email from BC.Game, once again stating that my account is “permanently locked due to a violation of Terms of Service.” However, this message provides no specific reason, no explanation, and no reference to previous claims (first “prohibited techniques,” then “bonus abuse”).
This shifting narrative, without any evidence or details, makes it impossible to understand or resolve the issue.
I respectfully ask AskGamblers to take this third message into account.
Screenshot of the email from BC.Game is attached.
I have just received a new email (see attached) from BC.Game stating that my account was closed due to “bonus abuse.” However, I have never claimed or used any bonus — not even once. This is now the second conflicting explanation I’ve been given, with no supporting evidence for either (the first being “prohibited techniques”).
I literally deposited funds and placed a sports bet — nothing more.
I remain locked out of both my deposit and winnings, with no clear explanation or resolution. I respectfully ask AskGamblers to take this new information into account.
I literally deposited funds and placed a sports bet — nothing more.
I remain locked out of both my deposit and winnings, with no clear explanation or resolution. I respectfully ask AskGamblers to take this new information into account.
BC.Game Sportsbook Complaint Stats
Resolved
0 / 17
Avg. Amount
$1,350
Avg. Complaint Duration
5 days
Avg. Response Time
3 days
BC.Game Sportsbook Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 0 out of 7 complaints in this category have been resolved.
This operator's average complaint duration is 5 days, while the average duration across all operators is 7 days.
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